I've just had new smart meters installed - Why can't I see this and my usage data reflected on my account?

Yes thank you a couple more on line chats and emails and it was sorted just before Christmas. 

Hi had smart meters replaced Monday 30 September but they are not working all I get is please send a reading however my indoor display seems to be working and showing daily usage any information appreciated 

Hi @Car1956 , it can take a few weeks for a new connection to sync properly. 
A manual reading is useful in the meantime to avoid estimates but your smart meter should begin to send readings before too long. Their systems can also take a while to update after a change

Thanks for reply will my internal display box be a correct reading of usage as it shows daily usage 

If you check what it says for your tariff rates (compared to your plan), it should be a reasonable guide but the IHD isn’t used for billing (only the meter readings) so it’s not something to fully rely on. 

Hey @Car1956 

Welcome to the forum.

I’m glad to see one of our volunteers has already stopped by to advise that is can take a little time following the smart meters being installed for all of the data to settle.

 It can take up to 6 weeks from the install date for the meter details to be updated and your usage data to be populated both on your In-Home Display and on the usage pages of your online account or OVO app (download for Android or iOS).

We’ve got a couple of topics that may also be helpful here:

If you’re still having issues after 6 weeks, feel free to pop back to the forum and we’ll advice on the next best step, but it should all settle in that time.

i had a smart meter installed today how long dose it take to activate i cant register on ovo energy app so i dont have an ovo id im going around in circles ive topped up using the ovo top up app ive put money on and nothing is showing on the meter even tho it has gone out of my bank account i never wanted the smart meter in the first place but had to after a power cut as the enginear said you dont replace the old meters someone help please,thankyou

Hi @Seanmcdonagh ,

If you’re PAYG you will NOT have a My OVO ID. You want https://ovoenergypayments.paypoint.com rather than https://my.ovoenergy.com .

Please call 0330 175 9669 and someone will help you get the credit transferred to the meters.

It should be all set up within six weeks.

ive rung the numbers and they dont understand what im, saying why am i in emergency credit when the powercut is not my fault ive topped up so what else am i susposed to do 

The alternatives are Live Chat via https://ovoenergy.com/help or OVO’s Social Media channels. One of those will probably do the trick