My new SMETS 2 meters were installed in mid September. Since then, there has been no change in my account page. The last entry there was that my electricity and gas were to be supplied from 5 May.
My smart gas meter does not appear to be sending any data, I’m only getting a feed from the electricity meter.
I would like an idea of my usage, given the state of the fuel industry at the moment, I would at least like to have an idea if I will be in for some nasty surprises downstream.
Thanks for reply will my internal display box be a correct reading of usage as it shows daily usage
Thanks for reply will my internal display box be a correct reading of usage as it shows daily usage
If you check what it says for your tariff rates (compared to your plan), it should be a reasonable guide but the IHD isn’t used for billing (only the meter readings) so it’s not something to fully rely on.
Hey
Welcome to the forum.
I’m glad to see one of our volunteers has already stopped by to advise that is can take a little time following the smart meters being installed for all of the data to settle.
It can take up to 6 weeks from the install date for the meter details to be updated and your usage data to be populated both on your In-Home Display and on the usage pages of your online account or OVO app (download for Android or iOS).
We’ve got a couple of topics that may also be helpful here:
If you’re still having issues after 6 weeks, feel free to pop back to the forum and we’ll advice on the next best step, but it should all settle in that time.
i had a smart meter installed today how long dose it take to activate i cant register on ovo energy app so i dont have an ovo id im going around in circles ive topped up using the ovo top up app ive put money on and nothing is showing on the meter even tho it has gone out of my bank account i never wanted the smart meter in the first place but had to after a power cut as the enginear said you dont replace the old meters someone help please,thankyou
Hi
If you’re PAYG you will NOT have a My OVO ID. You want https://ovoenergypayments.paypoint.com rather than https://my.ovoenergy.com .
Please call 0330 175 9669 and someone will help you get the credit transferred to the meters.
It should be all set up within six weeks.
ive rung the numbers and they dont understand what im, saying why am i in emergency credit when the powercut is not my fault ive topped up so what else am i susposed to do
The alternatives are Live Chat via https://ovoenergy.com/help or OVO’s Social Media channels. One of those will probably do the trick
no its pointless but thanks
no its pointless but thanks
So what are you going to try?
Hey
Sorry to hear about this. One of our volunteers Blastoise186 has left some really helpful advice here already.
As we don’t have access to accounts here at the Forum we wouldn’t be able to sort these credits out. You’ll need to reach out to the Support Team to add these on.
Let us know how you get on.
I’ve changed from THTC to Economy 10 (by the fitting of a new smart meter) and this is reflected in my online account. After installing the OVO app on my phone and logging in, it tells me ‘our app does not currently support complex meter setups’. I know that THTC was considered ‘complex’ but is that really true of Economy 10? It would be odd, I think, if only those with a single rate tariff could use the app.
Hey
Sorry to hear this.
How recently was the change? I’m wondering if the details haven’t fully updated on the system yet, it can take up to 6 weeks from the meter exchange for all of the details to settle.
If it’s been more than 6 weeks since the installation, the best thing to do would be to contact the Support Team so they can check the meter details and such are correct and up to date.
Thanks, Abby. The new smart meter was installed a week ago. As I said, my online account has already changed from the 2-meter THTC Plan to show the single meter Economy 10 Plan. I’ll keep trying the app from time to time, see if it lets me in. I’m not hopeful, though, as a google search threw this up:
“A complex meter is an energy meter that's used with a time-of-use tariff, also known as a complex tariff. These tariffs are less common today and suppliers usually don't promote them to new customers. Some examples of complex meters include Economy 10...”
It was an AI generated result, mind you.
The AI was pretty spot on in it’s advice! As Abby mentioned, it can take 6 weeks for us to update all of our systems with the new meter details, so it may just be that we’re yet to update the details on the online account or app.
Please keep us posted.
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
