I've just had new smart meters installed - Why can't I see this and my usage data reflected on my account?

Smart meter now seems to be fully functional and talking to OVO App after 3 weeks.

Hey @DuncanL 

Glad to hear that! Any problems at all, feel free to reach out here anytime!🙂

I like to know exactly what I am spending so that I stay within budget so back in the summer I tried to get my gas metre fitted. I finally got it fitted on the 3rd Nov. Boy first bill was 3x higher than the month before, I knew it was wrong because until the metre was fitted I was sending in readings 2x a month. I have been scared to put the heating on as six weeks later my new metre is still not recorded on my account so it wont accept the new reading format when I send the numbers in. I have sent in photos, confirmed the serial number with advisors and still only getting estimated bill. The electric metre started recording within 24 hours. How long did you wait before your gas metre started COS IM FREEZING 🙁

Hi @Sally123 ,

It can take up to six weeks for meters to fully commission. If you DON’T see it on your account and sending readings at all that time, please let the Support Team know.

Or try https://smart-meter-help.ovoenergy.com . This tool can diagnose most issues and send reports directly to the team responsible for them.

We’ve seen a few cases where gas consumption (and consequently the gas bill) seems to be three times what was expected. It turned out that although the meter was recording in metric units (m³), OVO thought the figures it was getting were in Imperial units, so each unit was 100 cubic feet (cu.ft, ft³). This converts to a number of kWh about three times too big (actually 2.83 times). 

Please check your latest bill carefully: can you see the conversion from meter units to kWh? If not, give us the figures here (opening and closing meter readings and no. of kWh) so we can check whether this is what has happened in your case.  

This may help: Gas meter readings and bill calculation - GOV.UK (www.gov.uk) 

Believe me I got onto support as soon as the bill  came in, hence the photo’s and serial number checks.I hope your conversion  theory works.  Luckily I sent in a reading in on the day they changed the metre

Just thinking about this @Sally123 , you can keep check on your gas usage by keeping a note of the meter readings until it all gets sorted. 
Not that convenient I know but a short term solution 

Thanks for that but I have  prob, a disability that makes it really difficult to get down to the new meter. Ill just have to keep hassling them!!!!!!

Sally, you say you have received a bill. It would help us to work out what’s going on if you could post a photo or screenshot of it (after removing any sensitive details, if you wish). If you can see it online, that’s probably the easiest way to capture an image of it. 

If there has just been a silly mistake in generating the bill, there’s no need to be fearful of using gas. Just changing the meter won’t have had any effect on how much gas you’re being charged for, so it really sounds like an easily-remedied billing error.  

Did you get sorted in the end @Sally123 ?