Hi All, new to the Forum but having a real issue. We have modern Dimplex Quantum storage heaters connected to our THTC (SSE Horstman K series) meter which works on the radio signal. We are on the OVO Simpler Energy tariff. It has been working fine last few years but a few days ago we started noticing the storage heaters not putting out any heat. They normally charge up off peak overnight and then release heat through the day. From looking at the meter and input data on the Dimplex we only appear to be getting a few hours of heat input overnight - some nights none - not enough to look near heating the heaters. We have changed nothing so can only assume a problem with meter/RTS signal/OVO. Have reported to OVO and a meter engineer is supposed to be coming. We are in the North of Scotland with SSEN as DNO. Any thoughts or advice greatly appreciated.
It certainly sounds like an issue with timing of your off peak circuits - so down to the switching/signal from RTS.
That in itself might be your equipment unless there’s a signal problem .. can you check nearby if anyone else has THTC?
There is a meter update scheme which has started to change out these devices for a new smart meter so you’d do well to ask the engineer about that .. they have internal timing to operate switching which will help, unless you’re in a load managed area.
Thanks 
You could check with the team
Get in touch with support and ask for squad 70
Reply
Log in to the OVO Forum
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.