Hi ​@Portree506 ,

If you need the supply back on urgently, call 105.

OVO’s Engineers aim to arrive within four hours of being called to Emergency jobs, however they can’t give a 100% guarantee of this as factors beyond their control can slow things down.

Please also be advised that there’s concerns related to Storm Bert at the moment - adverse weather conditions may delay their response times for their own safety. Unfortunately, while OVO does have a Duty of Care to its customers, it also has a Duty of Care to its staff and cannot force them to do things in conditions which put their welfare at excessive risk.

I’ve asked the Forum Moderators to stop by when they can.

Hi 

Isn't my health important? It's their jobs to come out to people yes I know about storm Bert it's not that bad and why do u need mods?

I already suggested a workaround - call 105 if the power is off.

I’m sorry to hear that you’ve no electricity. If you’re on the Priority Services Register (which you most definitely should be with your medical requirements), calling 105 is your best bet. The DNO (SSEN) may be able to come out with a portable generator if the delay in getting you back on supply is going to be unacceptably long. 

If you live in Portree, you should make sure you’re on the PSR for SSEN, OVO and Scottish Water. Registering with one should make sure you’re on the others’ registers, too, but that doesn’t always work. It’s as well to check.

See also the banner at the top of this page about emergency contact to OVO.

Hi I've spoken to ssen they've said its ovo who deals with it

Yes I'm on priority lists too

I do hope you managed to get your off supply issue sorted out ​@Portree506 

​@Blastoise186 & ​@Firedog have given you some helpful advice on finding ways to get off supply support in the links above. 

If you still need help, please call our support teams asap - they’ll do all they can to get you back on supply as quickly as possible!

​@Bradley_OVO hi no engineer 5 days! Or I need wait till off supply and ssen will come out 

I’m a bit confused, you appear to be saying there that you do still have a supply.

Have you actually been without a supply this weekend?
Are you without a supply today?

Or were you only asking, - just in case it did happen?

Thanks for the update ​@Portree506 

Agree with ​@Nukecad - It sounded like you were off supply, but from your comment above it sounds like you’re having a fault with your meter but still had supply in your property. Either way, I understand this would be stressful and concerning. 

From your update, it sounds like you have a fault and our team have arranged a fixed date and time appointment to come out and resolve the issue. We do this if the issue is a non-emergency. If there’s an emergency we aim to get an engineer our within 3-4 hours due to the nature of having no supply. 

The OVO team will advise that if you lose supply at any point to reach out to them asap and they’ll organise that emergency appointment for you.

I can’t see any details on your profile to signify if you’re a Pay Monthly or a Pay As You Go (PAYG) customer - If you’re a PAYG customer I would strongly advise you speak with the support team again to look at the possibilities of switching you over to a Pay Monthly account mode due to the health vulnerabilities you’ve outlined in your initial post.