Hi ​@Portree506 ,

If you need the supply back on urgently, call 105.

OVO’s Engineers aim to arrive within four hours of being called to Emergency jobs, however they can’t give a 100% guarantee of this as factors beyond their control can slow things down.

Please also be advised that there’s concerns related to Storm Bert at the moment - adverse weather conditions may delay their response times for their own safety. Unfortunately, while OVO does have a Duty of Care to its customers, it also has a Duty of Care to its staff and cannot force them to do things in conditions which put their welfare at excessive risk.

I’ve asked the Forum Moderators to stop by when they can.

Hi 

Isn't my health important? It's their jobs to come out to people yes I know about storm Bert it's not that bad and why do u need mods?

I already suggested a workaround - call 105 if the power is off.

I’m sorry to hear that you’ve no electricity. If you’re on the Priority Services Register (which you most definitely should be with your medical requirements), calling 105 is your best bet. The DNO (SSEN) may be able to come out with a portable generator if the delay in getting you back on supply is going to be unacceptably long. 

If you live in Portree, you should make sure you’re on the PSR for SSEN, OVO and Scottish Water. Registering with one should make sure you’re on the others’ registers, too, but that doesn’t always work. It’s as well to check.

See also the banner at the top of this page about emergency contact to OVO.

Hi I've spoken to ssen they've said its ovo who deals with it

Yes I'm on priority lists too