Planned outages impacting smart meter Pay As You Go top ups (September 2024)
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I once sat in the dark during the Power Move allocated slot and saved about 20 pence. I moved to Octopus and not only did my electricity bills reduce dramatically, they have a Far Superior way to save, by allocating time usually 1pm 2pm where I get Free ….yes FREE electricity. So by moving high energy using appliances for that hour is far, far more beneficial to me than sitting in the dark with no heating on for Power Move. I was kicked off this site for stating the obvious of so much time wasting collating spreadsheets etc. You all need to get a life because you are saving Zero, Zilch and sitting in the cold and dark LOL.
Hi, Here are the details of my issue:I Moved In: 01 July 2024Previous Tenant Moved Out: 30 June 2024 I successfully set up my OVO Account with a meter reading early July and have been paying ever since. I also told OVO in July about the letters for the previous tenant Also Since then I have continued to receive OVO letters addressed to the occupier regarding the final bill for the OVO Account of the previous tenant that is completely different to mine. Now I see that it is being sent to Debt Collectors. What do I do? Will this affect me? Will the debt collectors charge me? I am so confused and I have no Idea why OVO arne’t addressing this.
Wondering if anyone can help because OVO support are about as useful as a chocolate teaspoon and completely unavailable/unhelpful I have no electricity my smart meter says we have used up all emergency credit and we are now cut off. However we are not a prepayment account never have been but for some reason it's flipped us to it. OvO support said sorry your not prepayment I don't know what the issue is but also we are closing now, call back Monday. I'm without power for Saturday night and all of Monday. (My account is in credit by £320.) This happened to us last year about 5 times and spent countless hours on the phone to support who have no clue how to fix it and being hung up on because they couldn't fix it. Don't know what they did in the end but it took about a month and 3 engineers coming in to add even more emergency credit onto the meter including replacing the meter twice. Can anyone help us get power over the weekend please? Northern powergrid wasn't interested too and God kno
Websites issues sending readings!! does anyone know if its because it is the weekend? Their phone lines are closed as well! 🤨 Grateful for your help🙂
 RTS Shutdown Update July 2024 Hey! The name’s 186, Blastoise186 and I’m one of the Forum Volunteers who you’ve maybe seen helping around here. I’ve been working with OVO to get the most up to date information possible for you and they’ve passed over the following helpful updates and details.One of the recent hot questions we’ve seen on the Forum (for a while now) is what’s happening to RTS meters. The RTS (Radio Teleswitch Service) is shutting down soon, which especially affects complex ones like THTC (Total Heat Total Control). I’ve covered this before in one of my older posts linked below – so check that out if you’re interested in why this is happening. That post already has many questions covered, so this one will focus purely on the next steps.Radio teleswitch (RTS) shutdown sunset FAQIf you’re interested in what all the different meter types are/were - just ask below. Not sure if you’ve got RTS? No problem – give OVO a ring and they’ll be able to let you know. You can reach out
Hi all How do I link my tado to OVO? I am going round in circles in the app and searching Google with no luck.ThanksÂ
Hi, trying to charge my Hyundai Ionic 5 for the first time, appreciate it's only beta at present. I've plugged in but ca app says unplugged and no urgent charge option. Any ideas please?  Â
I have a situation which has not been resolved despite several phone calls and emails so was wondering if anyone is able to work out what is going on. I moved home in June 2024 and I was with Ovo at my previous property. This is what has happened so far:1) Ovo became the electricity supplier to my new home on 20/06/24 and asked me to submit an opening meter reading.2) I emailed the same day to explain this was not possible as there was only 1 section for 1 meter reading on Ovo's website. I have economy 7 which is only for the heater and there are 2 reading on my meter which is a Liberty 110. The opening readings were:R01: 5468.8R02: 1382.2.(shown in photos below)3) Ovo's website explains how to read my meter and it says R02 is the day reading.4) R02 has not changed and still reads 1382.2.5) R01 is changing daily so that is the day and night reading minus the heater (why does the website say R01 is the night reading?)6) There is a separate switch under the fuse box for the heater and th
Here’s how participants of our Power Move trial, which took place over the winter of 2022/23, got their peak usage levels down enough to hit their target. What worked for you?
I am elderly and have lost power to my house.  S Parrish power said it’s a supplier issue.  I have tried to contact OVO.  No joy.  I need the power on AsaP.  Please helpÂ
Hi Everyone,  3 times this morning I have been onto the payment plan website and have put my account number and email address and it said I would be sent a link - 2 hours later and still waiting for a link ?Can anyone help
My In-home display told me batteries were low. I changed batteries for new ones bought the same day and the screen is blank
Can’t send readings get message saying error check details, ( my details same as always?)
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