reading

Same here - "oops there's a problem" message appears every time I try to submit reading. Did manage to get through on 0345 072 9386 and give reading over the phone. (0330 number not available at weekends)

There may be a web issue at present as one or two have commented @Gary G 

If it won’t accept your details, you could try their social media channels or online chat

https://www.facebook.com/ovoenergy/

https://x.com/ovoenergy?lang=en

https://www.instagram.com/ovoenergy/?hl=en

Hey @IanFerguson @Gary G 

Sorry to hear you’ve both had some trouble submitting meter readings.

@IanFerguson Glad to hear you were able to submit this to the team instead. 

@Gary G have you been able to get your readings submitted?

Let us know how you’re getting on, if you’re still having trouble online I’d suggest submitting the readings via the Support Team in the meantime.

@Abby_OVO I just tried myself about 20 mins ago and it’s still giving the Oops message today when you try to submit a reading online.

Hey @Nukecad @Gary G 

Thanks for flagging this both. Sorry for the inconvenience this is causing at the moment.

This is being looked into by the corresponding team, and we’ll pop back here as soon as we have an update.