Website issue’s sending readings!

The weekend should have nothing to do with reading entries @evans.cm 

If it won’t accept your details, you could try their social media channels

https://www.facebook.com/ovoenergy/

https://x.com/ovoenergy?lang=en

https://www.instagram.com/ovoenergy/?hl=en

Thank you BPLightlog, that is what thought but these days who knows!  Thanks for the suggestion & link to to use Social media, very grateful

It turns out, that its all Bots at the weekend despite giving opening hours… no humans available 🤨 So i did Chat on the website & the Bot took the readings which means i can now forget it for now but will check next week to make sure they actioned the info

Some people do seem to be having trouble sending readings today, (I haven't tried myself), you are not the only one to post about it

My guess is that it's a server or connection error somewhere on the internet.

They happen and usually get fixed fairly quickly so try again this evening or tomorrow.

Hi, I'm unable to send my meter readings today, this has never happened before. I will try again tomorrow, if not successful will have to call them I suppose?

As I mentioned earlier 

Or use the chat feature 

@BPLightlog    thanks for your advice, I managed to input the readings on the chat bot system this morning. 

Hey @evans.cm & @gadget, 

I’ve reached out to the team who manage the website and app to ask them if they’re noticed this over the weekend. Once I hear from them I’ll send an update. 

@BPLightlog is right if you send a message through any of our Social Media channels then one of the team will get back to you and update the readings! They are normally in till 5pm on the weekends and even if it’s out of hours if send a message and say my readings as of <insert date> are <insert reading> for whichever fuel you’re on they’ll update this as soon as they get the message!