The Archive

Well after some deliberation I've left OVO for Octopus.Reasons are:Inability to run Charge Anytime and Battery Boost simultaneously (...soon)Rebate system for 'add ons', making it difficult to reconcile usage and cost.  Compare with Octopus' overnight flat rate of 7p per kWh.The Ohme saga.Givenergy EV charger incompatibility with Charge Anytime. (...soon!)Limited customer support (has anyone at OVO called Octopus customer helpline?)Handing over control of charging the battery to OVO/Kaluza rather than controlling it myself.With respect to the final point, even though I left OVO a week ago, OVO/Kaluza still control my battery! This results in any programmed setting (the obvious one is to charge up overnight) is immediately overwritten and deleted by OVO/Kaluza.Those of you using Battery Boost and choose to jump ship please note.At what point do we enter complaint/ compensation territory?

Hi,I’ve been trying to setup Charge Anytime to connect with my BMW X5 50e.I don’t have a compatible charger but the car is listed as compatible.Ive downloaded the Charge Anytime App and successfully logged in. It all works up until the point where I need to log into my BMW acccount to give permission. The App appears to direct me towards the BMW USA site (I’m in the UK). I’ve setup an account for the USA site to see if this helps but now just get an error.Ive logged into my BMW UK account outside of the app to see if I can give permissions but can’t find anything.Ive emailed the Charge Anytime team but the only response was to contact BMW. BMW customer services have no idea what I’m talking about. I emailed OVO back and explained that and I think the issue is probably to do with Kaluza or Enode and where the app is directing me.Any help would be appreciated.   

Hello all,I have a new smart meter installed to replace two very old meters recently. After the installation, I realised that the hot water tank (again old style) couldn’t be turn on as it was during the peak time. Also the engineer at site said this would’ve always been the case which I didn’t understand. Because with the two old meters (one peak and one off-peak), I was able to turn on and off the hot water anytime I wanted manually. Now I feel like that I lose my control over the hot water, and it messed up with my lifestyle. I thought to have the economy 9 plan it would be cheaper to turn on the hot water at off-peak hours but didn’t know I won’t be able to turn on when outside the hours. So this is really not the plan for me.I’ve contacted OVO a few times already regarding this issue, as before the new meter it was completely fine, so clearly the new meter stops the hot water to be on when it’s peak time.OVO responses vary, some said to change economy 9 to flat-rate (single-rate)

Just updated app to 2.2.0. Was working yesterday without problem. Today the app says I am charging away from home (I’m not) and does not show anything on the dial (it did yesterday). Anyone else having problems? - That said it has just charged to maximum.  

Is the mercedes EQA compatible with the charge anytime  program yet? 

I am trying to get a smart meter installed but was told when they attended that there was a problem with the earth wire so couldn't install it. I rent so reported what was said to my landlord & they sent an electrician but I was told that uk power network would contact me but I never heard from them. I really have no idea and don't want to book another insulation just for the same thing to happen again. Anyone able to tell me what the problem it please. .

I have an OHME charger for my EV. OVO emailed me and told me that they were stopping use of the OHME app and I needed to install the OVO charge anytime app. I followed their instructions to the letter.3 days running I have tried to charge my car and the OVO app tells me it will be ready by 0700 - scheduled to ensure I get the 7p/kwh. 3 days running my EV has not charged.I have emailed OVO several times but they have not bothered to contact me (quite how they are number 1 for customer service I do not know) even though I have to,d them that I am disabled and they will incarcerate me in my own home as I rely on my car to get out and about.can any one help please? Has anyone else had problems switching apps? 

Hi all,my car is not charging for the last 4 days. our electricity providers are ova. anyone else face the same problemThanks

Smart meter might be doing an update, the IHD has changed from, showing some stuff, to saying waiting, is that due to an update of some type being in process ? Power also went off for a few seconds at the same time as this new message appeared, coincidence, or expected behaviour ?Smart meter was recently installed, so assume it might be doing some kind of update after a few weeks.

Up until the recent update of the Charge Anytime (CA) app (Jun 25 v 2.1.16) I've always been able to day charge my ev using solar energy from my panels and CA displays solar charging. Now it seems that CA won't recognise solar charging only and insists on adding/topping up with Boost function from the grid, delivered at the full day rate. The only thing that has changed is the app update for CA - any suggestions?

I’ve just had a call from a 3rd party (I didn’t catch there name) asking if they could arrange to come look at my pay as you go meter as OVO had requested this. I asked why and they said an issue had flagged that they wanted looking at. I explained that it was working fine and asked what issue had flagged. She said she did not have this information and asked if I would agree to a visit. She said the planning team would ring me with possible dates. Is this a legit call? I’m not sure why it would be a scam but shouldn’t OVO have told me if there is an issue? Has anyone else had this call?

Hello,My partner has resided at their address for numerous years and has always paid their utility bills via their own bank account. Despite this, the account was set up under my partner’s ex’s name, and my partner was supposed to be listed as a ‘joint holder’. My partner’s ex moved out years ago and was domestically abusive to my partner, meaning there is no contact. We still receive e-mails and letters in their name. My partner has tried to contact OVO to have this corrected but was refused. We are worried about this as his account is usually in credit, and we may be moving house soon in the future. If OVO are refusing to change this, what can we do? Thank you,Nini

Anytime App wouldn't find my EV tonight but did yesterday.The Ohme and OVO instruction emails say slightly different things.Does the ovo Anytime App need the ohme app and account to find my ev?

I have now completed, as per the email, to move from the Ohme set up to OVO charge anytime.I have two compatible EV’s, both Audi.I have linked both up to the app okay.I have charged both cars this weekend, but only one is showing on the savings tab and only one has updated.I reconnected the EV that the savings weren’t showing by removing the EV then adding it. I then got a different account number?I am sure that EV will be showing in the savings tab when I charge that one but the other one won’tHow can I be sure both EVs are charging at the 7p?? 

I had the guy come today to fit my smart meter for electric but should of also replaced gas meter, should of been a dual appointment, phoned ovo not much used was told to Wait for another engineer to come and sort gas meter, no one appeared, only have £6 left in old gas meter and can’t top up as old card won’t work, has any one else had this problem?

The beta list includes Kia Niro from 2019 on.Does that include the 2022 Niro EV?Kia changed the name when it rebranded the Niro in 2022. 

Good afternoon all, I’m after any advice on a very frustrating issue we’re having since moving in to our new home in January. I have spoken with the Ovo helpline 3 times now and keep getting nowhere (helpline directs me to email, email directs me to helpline and on and on on etc!). Our home has an MPAN number which corresponds with the name of the property. I’ve triple checked this with UK power networks. The name of the property is the same as the Royal Mail database, the title deeds to the house and the local council reference.  It appears however that our meter serial number does not match with this MPAN, and is linked to another property name. We have spoken with neighbours, and there appears to be no house in the area by the name linked to our meter S/N, or certainly hasn’t been for 20+ years. The meter is a smart meter fitted in circa 2017, so it cannot be that old!  The MPAN for our house is 100% previously supplied by Ovo - again I’ve triple checked the details with UK PN. So I

I just moved into a new house, and the energy supplier is OVO. The units were running out, so i tried to top up, but it wouldn't let me do that on the app, so I had to do it online on the Web. My account was debited £20, and I got a prompt saying the transaction wasn't successful, yet my money hasn't been reversed, and I don't have units! 

Why has my smart meter stopped sending information to Ovo, it has now been a week ?what should I do?

Had a payg smart meter installed today , I have been on the online chat twice to try and sort out how to top it up ,downloaded the app as instructed but it only allows me to pay gas bill , panicking a bit now as there is only £9 credit on the meter its Friday night and despite my best efforts it has nor been resolved .No card has been supplied either .I have to use a nebuliser daily for copd and am anxious that I will have no electricity . Can anyone advise me please ? 

Does anyone have any info on Charge Anytime points that launches on Monday? When I joined up I remember something about getting points for keeping you car plugged in for longer. Is this correct and what are the “Points” used for. ThanksBruce

I just wanted to post to help people work out how to charge with solar or not.  If you want to charge with solar just put a really long schedule to finish time and the ovo charge anytime app selects super eco where just solar is used.  Although I am not sure I would recommend this as there is an opportunity cost, I am being paid via my feed in tariff about 25p per kWh and as such it makes and as ovo charge 7p, it is actually going to cost you money to use the solar at that Ovo rate.  In this case I would charge overnight to ensure the solar is not used at all and you are only paying 7p per kWh to charge your vehicle. I hope this helps.