BMW X5 50e Starts Charging but not connecting to OVO Smart Charge

Cheers Ben - I have spoken to the OVO Smart Charge Team yesterday and they said to make sure I wait 5 minutes or so for the BMW App to notify my OVO app that my vehicle was charging, which made sense. However 40 minutes later the car was still charging with no recognition on the OVO app! I stopped charging and then recommenced this morning and the OVO app showed recognition after about 5 minutes! Possibly an intermittent issue! I’ll try reloading the BMW app as they suggested (‘Do Not Delete the OVO app they suggested!!) and see where that gets me? I’ll report back if resolved.

Thanks for letting us know ​@SimonB663 - fingers crossed reloading the BMW app will do the trick.

We’ll wait to hear back from you - hopefully with good news! 🤞

Morning ​@SimonB663,

I still haven’t heard back internally yet - have you had any luck with reloading the app?

Hi Ben - charged only once since reinstall and it took about 5 minutes so fingers crossed. 

​@SimonB663 great news, let’s hope it stays that way. If you’ve got the option on your device it’s a good idea to set your apps to auto-update. That’ll mean you’ll always be running the latest version.

Done that now thanks Ben👍

Hi Ben - I see the old Smart Charge app has been updated with a new app which I’ve downloaded. Still seems to be a lag where OVO isn’t registering but car is actually charging. App says leave for 30 mins which I did and I see it connected later. I suppose the leap of faith is trusting that it’s not charging at full rate until the app kicks in? I’ll do some reconciliation on charging times if I can. 
 

one more note, the new app doesn’t recognise my car a BMW X5 whereas the old app did!

Hmmm I’m unsure of this one ​@SimonB663 as the app is so new. I’d recommend calling in to Charge Anytime for this on 0330 175 9678 - hopefully they can explain things.

Will do thanks Ben