The Archive

Hello I have had a new IHD installed and no data of gas showing just electric and the new IHD is same place ware old one was getting both data. Then engineer restarted the electric computer hub but not the gas hub. 

Looks like Power Move is going to be an ongoing thing, as part of the Path To Zero. Bit disappointed that 100% renewable plans are disappearing especially since there's talk that they may eventually uncouple the price of electricity from the wholesale gas price, which would actually make renewable plans cheaper potentially.The new Power Move credit though, £10/month, doesn't really seem worth the effort of keeping track of peak time energy use. Had it remained at £20 I'd probably have considered signing up again once available, but with bills of £150/month for using almost nothing £10 reward doesn't feel like a reward, it feels more like a dog treat for being a good boy.

Electric kettle stored away to use the gas hob with new kettle for hot drinks .Hoping this will reduce our electric use .Does anyone else use gas hob ? 

So I had a smart meter installed on Wednesday. Now it’s Saturday and it’s jumped from £0 to over £90!!! There is no way this can be right as that’s almost my direct debit amount and I’ve never had issues with dramatic under payments. Energy consumption over the last 3 days hasn’t been higher than normal, if anything it’s been lower! The gas reading seems accurate but the electric usage is way too high! Any suggestions as to what may be causing this?

Finally got through to OVO support this morning - and (not entirely unexpectedly) have now been told my account is NOT flagged to receive the £200 Alternative Fuel Payment automatically … I know that there WILL eventually be a process to apply manually - although heaven knows how much longer that means we’ll be waiting to receive funds originally promised last October … but I’m at a loss to know why our account hasn’t been automatically flagged as eligible and wonder how many others are in the same boat.We have lived at the same address for almost 30 yearsOur supply was moved to OVO from SSE last summer - we had been with SSE for many years - therefore we clearly have a relationship with an energy provider.There is no main gas to the village - this is confirmed by the inclusion of our postcode on the list of off-gas-postcodes compiled by X0serve (Link to Xoserver provided in this government document:https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_d

will my hyundai PHEV work with ovo anytime

How do i send meter readings online?

Hii was switched from to OVO.my gas meter is card top up type. I was sent a new card for topping up from Ovo.should I use remaining credit on meter before putting in new card to activate it then topping it up.if I don’t use existing credit before activating card will it be wiped off when card is inserted to activate it. 

I believe I am entitled to a £200 payment made directly to my electricity account, as I have no gas supply and use heating oil. Does anyone know when this payment will be credited 

I am coming to the end of my current 2 yr fixed plan and I have no idea what to do. Should I go for a one yr fixed or a variable. My current knighthood is around £80. 

I moved into my new flat a couple days ago and a few things have happened with my key meter:  there is a debt on the meter from the previous tenant that needs to be cleared i am off supply i was given a code to go pick up a new key and after going to 7 different pay points no one had any for at least 6 months i have a electrics key that has been sent out but won’t arrive for 3-5 working days so at least next Wednesday.  I booked an engineer yesterday and no one showed up i rebooked to day and contacts SMSL the third party company that was used and there was no record of any bookings too my address even though I received email confirmations.  I go through to customer services, get help and then nothings actually happens it’s a constant cycle. I have food that’s going off and a fridge & freezer full of things I bought which is now ruined (which I can’t afford to replace because of this cost of living crisis) and I still haven’t received any confirmation of appointment by SMSL. I’m ha

Has anyone ever heard of gas trickling out to appliances when it's turned off at the meter? Or a drip, (ie "sometimes the amount that drips through is too small to charge, so these charges only appear every so often when a certain amount of gas has dripped. Gas lines are like water lines, they will send gas to the appliance even if they are turned off. ")? These are 2 of the, to us, very strange reasons we've been given by Ovo staff for charges on our online gas account being added when our gas is turned off at the meter and all appliances turned off. 2 days ago, for example, there was over 4kWh of such trickles or drips in a one hour period when the gas was off, all appliances were off & we were out of the house (out if a total of 6.5kWh for the whole day!) We are at our wits end with this, we've been trying to get Ovo to sort this out for around 4 weeks now. We are pensioners, and, to be honest, it's making us ill & we really don't know what to do next. All we want is for som

Yesterday my OVO Energy account was £529.96 in credit and I was paying £200 a month for both the gas and electricity account via direct debit. Yet the forward plan for the next 12 months was I’d be in debit by £1,005 and my payments should be increased to £284 a month. For the last 4 years I’ve had to ring up every three months when they try and automatically increase my monthly payments from £200 to as much as £450. I have to repeat every time that I don’t have a regular account, that I’m on the V2G scheme and pay up front for electricity which I store in my car overnight and sell back to OVO in the evening for use on the grid….so my account is not just topped up by £200 from my bank account but also a rebate of £250 at the end of the month, hence in the summer months my OVO account is never in subtraction but is constantly in addition….But OVO’s computer isn’t programmed to understand this and trying to get the call centre people to understand is like trying to make a U turn in a tra

I switched to OVO in January, Between  January to June I had apparently used £2500+ worth of electricity.  An engineer came to check my smart meter in June because the smart meter was not sending any reading. The smart meter was fixed and started sending meter readings. I was told the readings will get backdated and the adjustment will be made to my billings. That has still not happened. I made an official complaint to complaints@ovoenergy.com on the 1st of August with evidence of what I have actually been spending since the beginning of the year. I called the customer service to start a case to resolve this.  I have still not gotten any kind of response.What else can I do to get a response because this is annoying

I've recently bought an electric car and need to know the kilo watts unit price42 minutes in the phone 4 department later and they cut me off I've seen the green tariff but I'm unsure because you need the energy to be available to charge your car do I need advice as to which tariff to use really I'd like to know if there's a tariff available that goes down to a cheaper tariff during the night but it's there to use as octopus have one like this but I'm unable to join due to monies owed 

Hi,The electricity readings on the OVO website have started to look funny. Here are July and August. July looks fine. August looks wrong. (Half of May and June is also wrong)Any ideas? Thanks. Mike  

The link to Power Move https://account.ovoenergy.com/power-move does not work for me, so I can’t join. I’ve used Firefox and Chrome. Cleared cookies.The rest of my account works fine. I’ve been in touch with a support agent. They could not see what the problem was and said they would escalate to technical support and that I would get an email from them. This was several days ago and I have heard nothing from them. So I thought I’d ask here. This is very frustrating.

Does anyone know what is happening with Power Move at the end of the month?Hopefully it will continue through the winter. It's not just about the money we like the discipline involved in achieving its aim.

Hello guys ! I’m trying to contact ovo customer service by Twitter or Facebook but not answering! I’ve just switched from top up to a monthly bills, and yesterday my gas supply it’s been cutted! I’m desperate i need help! 

Hi, does anyone know if you can get a user interface for a smart meter that splits home use and EV charger use separately? It seems pointless showing how much energy we’ve used in a day regarding costs when we are paying 10p a unit for EV charging and 31p per unit for Home use

Yesterday I noticed that Clearscore has my account with ThamesWater but I could not find OVO anywhere. I signed up with both at the same time 6 months ago when I moved to the UK. I pay both by direct debit.  Do you see OVO on any of your credit reports? If so, how can I make them report my performance? Thanks!

I had 10 solar panels and a battery installed a couple of months ago. I’ve an app which tells me how much energy is being collected, stored, sent to the grid, etc. But I notice I’m still being charged by my supplier for some electricity used. It’s not a lot - about a kw a day, but at this time of the year I’m not using much energy. Meanwhile up to 20 kw are being sent to the grid. Is this as it should be or is it possible that my battery settings are not right? If so what should I do? 

Just switched to Ovo from SEB, but have had a type2 smart meter / IHD for about a year. Im on Economy 10 and Ive got very used to what Im normally charged at various times of the day.Got up for a pee at around 1:30am today (not a spring chicken any more) and was surprised to see the red usage light on. Normally its amber as the off peak heating comes on.Upon checking my IHD I saw was racking up £1.29 per k/wh when Im normally at around £0.84 when the overnight heating is charging up. To check, I turned off the off peak switch and it dropped to £0.14I also checked the ‘boost’ switch in my cupboard to make sure I hadnt turned it on by mistake and no it was offI think I may have found the possible issue. When I checked the tariff readings on my IHD, it said I was being charged peak rate at 2am in the morning, and it would revert to off peak at 6am. This puts it out of sync with my storage heaters / immersion cylinder and would explain the red usage lightI have literally just switched from

I went to top up my electric meter, the display has power but is not showing the credit. The account is in my landlords name and I can't get hold of them. Ovo won't talk to me over the phone, obviously as it's not my account.  The chat bot is useless.  I'm away for the next couple of weeks so am worried as I can't top up my meter. Can anyone suggest what else I can try to do???

What is this Power Move nonsense?  If Economy 7 was expanded to all users (not just those with storage heaters) and incentivised by real savings for night usage Power Move would not be needed.