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Rank 2
March 9, 2023
Solved

IHD usage too high- Not correct

  • March 9, 2023
  • 39 replies
  • 474 views

Can someone please help me my in home monitor on the gas is showing loads more gas than am actually using if phoned up everyday but no one seems to be helping me if done all the tests they’ve asked and still the gas is showing £20 when if fact it’s only between £3 to 4 

Best answer by BPLightlog

Depending on the IHD you have, this might help. 
 

As long as your meter readings are good, those are used for billing

39 replies

Newcomer
March 9, 2023

If the electric is reading okay and it's just the gas it could be a faulty monitor, you could download an app called Hugo, it doesn't give you your reading for that day but the day before and that app takes the reading from your meter so if that is different from your monitor then it points the finger your monitor.

Hope this helps you in some way 

BPLightlog
Super User
Super User
March 9, 2023

Depending on the IHD you have, this might help. 
 

As long as your meter readings are good, those are used for billing

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
cathc54Author
Rank 2
March 10, 2023

Hi David is the Hugo app save 

cathc54Author
Rank 2
March 10, 2023

And does it give you your usage in £ because the OVO app only give me in KWh thank you for your help 

Newcomer
March 10, 2023

Yes it is safe and it tells you in £ an other one is called Loop, but if you are not sure do what l did and Google about them before you download them. I have them both.

Hope this help's

BPLightlog
Super User
Super User
March 10, 2023

There’s a few pointers here @cathc54 

 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
cathc54Author
Rank 2
March 10, 2023

Thank you so much for your help I downloaded Hugo and loop I was just a bit worried because they asked for my card details but I took the risk i now have to wait 24 hours does loop also give it you in £ 

Blastoise186
Super User
Super User
March 10, 2023

Just gonna confirm that the forum volunteers do test these apps on a regular basis and we’re happy to recommend and trust them. Currently, the ones we consider trusted (in no particular order!) include:

  • Loop
  • Hugo
  • ivie
  • Hildebrand Bright
  • SmartThings Energy

We’ve tested all of these and are happy they’re safe. If this position ever changes, we’d stop recommending those that lose our trust.

We can also confirm that all of them should provide usage data in £ as well.

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cathc54Author
Rank 2
March 10, 2023

Thank you so much that’s definitely put my mind at ease 

Firedog
Super User
Super User
March 10, 2023

Having just been put in a position to be able to use one or other of these apps, I’ve had a look at both Loop and Bright.

  • Loop tell me that they’re unable to look up the rates on my tariff, so they use the price-cap rates for my region. That may be close enough for most users these days.
  • Bright seemed able to collect the rates recently pushed to my meter and use those.

So of these two,  @cathc54 would seem to be better off with the Bright app if her chief concern is the cost of her usage.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |