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Blastoise186
Blastoise186Best Answer
Super User
November 5, 2023

Updated on 15/11/23 by Abby_OVO

 

In that case, this sounds like an Account-Specific issue. Unfortunately, those are beyond the scope of what the OVO Forum can assist with because we can’t access your account from here.

 

Please talk to OVO directly about this. https://ovoenergy.com/help .

 

If you spot that your plan or rates have changed without any notice, contact the Support Team for help. They’ll make sure to get things back to normal. You should always receive a letter or email before any plan changes, so reach out to the team if you do notice anything different that shouldn’t be.

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7 replies

Blastoise186
Super User
Blastoise186Super User
Super User
November 5, 2023

Have OVO stopped cheaper nighttime rates as mine has stopped without notice 

Nope. They’re still around if you have Economy 7. I need more info for me to figure this out however. Unfortunately, what you’ve written so far doesn’t tell us much.

Please also provide photos of your meters.

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Rank 1
nickmac507Author
Rank 1
November 5, 2023

We have smart meters but was getting a cheaper nighttime rates between 12 am and 8.30am but has suddenly stopped without notice 

Blastoise186
Super User
Blastoise186Super User
Super User
November 5, 2023

I’m really sorry but that’s not much to go on.

In the first instance, I’d suggest asking OVO’s Support Team to reconfigure the ECAUL/ALCS configs and check the account over to see what it should be on.

You can do that via Live Chat here.

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nickmac507Author
Rank 1
November 5, 2023

Tariff is 31.76 kWh in day and was 20.kwh at night now it's all 31.76

Blastoise186
Super User
Blastoise186Super UserBest Answer
Super User
November 5, 2023

Updated on 15/11/23 by Abby_OVO

 

In that case, this sounds like an Account-Specific issue. Unfortunately, those are beyond the scope of what the OVO Forum can assist with because we can’t access your account from here.

 

Please talk to OVO directly about this. https://ovoenergy.com/help .

 

If you spot that your plan or rates have changed without any notice, contact the Support Team for help. They’ll make sure to get things back to normal. You should always receive a letter or email before any plan changes, so reach out to the team if you do notice anything different that shouldn’t be.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Rank 1
    nickmac507Author
    Rank 1
    November 5, 2023

    Ok thanks anyway I'll have to contact them

    Jeffus
    Rank 20
    Jeffus
    Rank 20
    November 23, 2023

    Ok thanks anyway I'll have to contact them

    Did you manage to sort things out @nickmac507 ?

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    OVO (S) Gas Limited is part of OVO Group Ltd