Have OVO stopped cheaper nighttime rates as mine has stopped without notice
Solved
My plan prices seem to have changed out of nowhere, what can I do about getting them back?
Best answer by Blastoise186
Updated on 15/11/23 by Abby_OVO
In that case, this sounds like an Account-Specific issue. Unfortunately, those are beyond the scope of what the OVO Forum can assist with because we can’t access your account from here.
Please talk to OVO directly about this. https://ovoenergy.com/help .
If you spot that your plan or rates have changed without any notice, contact the Support Team for help. They’ll make sure to get things back to normal. You should always receive a letter or email before any plan changes, so reach out to the team if you do notice anything different that shouldn’t be.
+8- Super User
Have OVO stopped cheaper nighttime rates as mine has stopped without notice
Nope. They’re still around if you have Economy 7. I need more info for me to figure this out however. Unfortunately, what you’ve written so far doesn’t tell us much.
Please also provide photos of your meters.
We have smart meters but was getting a cheaper nighttime rates between 12 am and 8.30am but has suddenly stopped without notice
+8- Super User
I’m really sorry but that’s not much to go on.
In the first instance, I’d suggest asking OVO’s Support Team to reconfigure the ECAUL/ALCS configs and check the account over to see what it should be on.
You can do that via Live Chat here.
+8- Super User
- Solved
Updated on 15/11/23 by Abby_OVO
In that case, this sounds like an Account-Specific issue. Unfortunately, those are beyond the scope of what the OVO Forum can assist with because we can’t access your account from here.
Please talk to OVO directly about this. https://ovoenergy.com/help .
If you spot that your plan or rates have changed without any notice, contact the Support Team for help. They’ll make sure to get things back to normal. You should always receive a letter or email before any plan changes, so reach out to the team if you do notice anything different that shouldn’t be.
+5Ok thanks anyway I'll have to contact them
Did you manage to sort things out
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