The Archive

Quite a long one here so apologies up front.  I’m out of patience with the Ovo customer manager after almost a year of conversations since my account was transferred.  I have a holiday cottage I don’t get to as much as I would like.There were a series of power cuts in the area, the jittering power caused the old SSE metering equipment to fail.  As a result, my storage heating was off for almost a year which is an issue as I need it on to keep damp off the lochside location.  SSE would not acknowledge the fault on their equipment and blamed my storage heaters for failing.  I replaced two of the heaters and still they didn’t work.When I reported this to SSE, they said they would like to send an engineer but couldn’t due to them all being transferred to Ovo.  I would have to wait until my account was novated to Ovo before they could act.  Called it in to Ovo shortly after the transfer and waited over four weeks for an engineer.  Engineer cancelled on the day due to the type of meter I had

I am about to take delivery of the All New Mini SE (2024) - my previous Mini SE is compatible with Charge Anytime but the new model (and the electric Countrymans) is not on the compatible list yet.  I called OVO and they just said “it’s on the list”. This is pretty frustrating given they have been aware since late last year and available for a few months. It uses exactly the same app in my phone (and uses the same technology as BMWs) as the older one. I couldn’t wait until it was available on the compatible list before I ordered the new one as there was a 6 month waiting list.  Wondering how long it generally takes to add new models of cars to the list, for makes of cars that are already supported? Anyone know?

How to get OVO/SSE to pay what they agree they owe after switching awayAfter switching the electricity supply away from OVO/SSE in March 2023 it took a while for the closing meter readings to be agreed. Eventually OVO/SSE produced a bill dated 13 September 2023 and headed "Your amended final electricity statement"The bill says "We owe you £2,220.77. We’ll transfer this amount into your bank account on or soon after 25 September 2023."However, another bill dated 15 September 2023 (two days after the above bill) credited the account with a goodwill payment of £75, but changed the wording to "Your account is in credit by £2,295.77. We’ll put this credit towards your next statement, so you’ll pay less." As OVO/SSE were no longer the supplier there would never be a "next statement", so this was less than helpful.We still have these bills as evidence.Several phone calls have not met with success - varying from "That's an old SSE account number. We can't find the account on our systems" to a

I’ve hit the power Move targets for a number of months now, and had the emails to confirm this. But I’ve not noticed any credits put onto my meter. I’ve asked OVO via online chat, and they said they can’t view Power move on my account, then fobbed me off with a link to the app , which I already have.Where and when do the Power Move credits get added, and where can I chaeck this for myself please?

After carrying out a complete overhaul of an existing property, we have had a new 3 Phase connection made to the property. We were made aware by Viessmann who will be supplying the heat pump that a special agreement is in place between the two companies to supply energy at a reduced rate (15p kWh). Therefore I am keen to set up a new account with OVO and obtain a new 3 Phase meter from them ASAP, however the general contact centre (after over 3 hours on the phone across multiple calls) seems to be unaware of this arrangement and unable to assist me.Does anyone have a contact at OVO that might be best suited to discuss this and arrange for the meter, as I need to get something sorted ASAP. 

Hi, I’m a new OVO customer and set up my account in late may 2024 for a move in date of may 31st. However, the account setup date is listed as the 1st of June and this is the same on my first bill (1st-30th June), so one day after I actually moved in. Is there a way to alter this so it covers the 31st of May, for which I am liable for the bills? thank you,Josh

Hi, sorry if I'm thick but should I be trying to use more electric between 6pm and 9pm or trying not to I'm really confused 

Left ovo months ago but still charging me £136 a month d/d even though I’m £400 in credit why?

Hi all. Thank you for taking the time to read my question. I am strongly considering getting a BMW 5 series 530e PHEV.  It's a huge investment and as part of my research I have been looking at charging.  My research has shown some compatibility issues with BMW/MINI around preconditioning, and according to some forums posts, the ability to complete a charge at all.There is a disclaimer also shown on the car charging information pages on the OVO website around this issue with BWM/MINI.My question is, does this issue arise when the Charge Anytime App is used for direct to vehicle charing only.  Ie, if I installed a supported charger through OVO, such as an Ohme charging unit, and did all the scheduling through that, would this deliver full fat, supported functionality including preconditioning? I don't want to get a new car, which should be an amazing experience, and walk into a world of stress with the systems all linking up or the car failing to charge!!Thanks for much for any insights

I’ve raised this issue before, but am no nearer a solution.  Can I for now just ask the Forum : Do you drive a recent (post 2022) model BMW 330e?  If so, have you been able to use it with an Indra Super Pro smart charger to utilise Charge Anytime without problem? Reason for question:  my particular 330e seems to be unable to tolerate breaks in a charging process once started.  It goes into error mode (red flashing LED at the car’s charging socket, and red-ring indication “charging interrupted” from the BMW app and “Unable to charge” indication on the car’s touch screen.  But breaks in the charging are essential as part of the Charge Anytime process.   So is my car, or the 330e model, or are all BMW EVs super-sensitive to breaks in supply, or is this a general experience that you can’t use Charge Anytime with a BMW - despite OVO saying it is a ‘compatible car’?I should add that uninterrupted charging of my car is completely fine - fault-free, irrespective of the source of the charging (

We have the smart meter installed few months ago, I always keep an eye on the cost of the electricity we have used by midnight till the meter switch off automatically, it not matching with the daily usage in the BillsI do consider the standard daily charge which is: (00:64P)to be honest I did switch everything off all day and night in the house, still £2:35   ???Also, Is the VAT included or excluded on the displayed cost of electricity, if excluded is it 5% ?if it is 5%  still not matching.    

I recently joined OVO and added Charge Anytime to my account, but when signing up, it stated 10p per kWh instead of 7p per kWhdoes anyone know if OVO will credit my account to equal 7p per kWh or has the rate gone up to 10p per kWh? 

I am thinking about switching to OVO from Octopus but I have a deficit of about £300 currently. Can I switch the deficit to OVO? If OVO agrees with Octopus to take on the debt then why not?

Is the Power Move Flex finished now? Haven't had any this month 

I have an exotic meter and I have migrated from SSE to OVO. How do I go about switching to another energy supplier? 

Does anyone have an email for the power move team?  I'm going around in circles!  One team even wanted to log a complaint which I had not asked them to do! All I want is the monthly update emails as I'm not getting them and they are not in junk folder! Thanks Alison

The Radio teleswitch (RTS) shutdown FAQ seems to say that the RTS meters may stop working at the end of 2023 (which is now less than 3 months away).  Is this correct or has the date been extended?  We have an RTS meter and are on the Superdeal tariff but have had no communication from OVO about this or what is happening.  Should I be worried?

I currently have a non smart, digital electric meter with day and night readings, albeit with a single rate. I’m about to request a smart meter and have been advised that if I want to only have to deal with a single reading I need to get my profile class changed from “02” to “01”. How do I go about getting this done and what order do I follow, eg, get the smart meter installed first then request the profile change or request the profile change first (or at the same time as getting the smart meter installed)?

I got moved to Ovo via their purchase of Southern Electric. I used to pay Southern Electric quarterly via credit card (after bill received)I’ve just discovered seems every month I've not paid (in a qtr) Ovo have reported me to credit reference agencies as missed payments. (what a wonderful experience they give)I’ve now paid and setup a Direct Debit (did try to do this end last year, still can’t get access via Ovo App as Ovo still not sorted account transfers from Southern, and couldn’t setup online as Ovo have diff default address of a different account defualting against Direct Debit bank a/c which made setup fail) How do I get Ovo to remove those missed payment reports from the credit agencies urgently? Its going to cost me thousands in borrowing costs.

Hello,The property I bought last year had a THTC meter and storage heaters, so the first thing I did was rip out the storage heaters and pull out the whole heating ring main as part of a full rewrite that was needed. So nothing connected to the THTC meter.I contacted SSE multiple times to try to get an appointment to remove the THTC meter but they kept saying there were no engineers in my area (North of Scotland) to do the work. Tried time and time again, and even got a work order number, but still no engineer. Eventually my electrician just pulled the meter off, taking pictures of course! Still got the meter with all the tags intact, etc.The meter reader was round recently and noted that the meter was gone and took pictures, noted it down in his records, etc. but still got bill with THTC meter estimate.Called Ovo to try and get the meter removed from my account but best they said they could do was to put me on to a single rate tariff.This has been going on for 18 months now. Please ca

We have just bought a new home in the Highlands and it has THTC supplied by OVO ( previously SSE I believe). For some reason that I don't  fully understand it has 3 meters. One standard and two for the THTC.When I contacted OVO to set up my account they were adamant that there was only the standard meter and could only offer me a standard tariff with one rate. So no benefit for the storage heating etc wired up to the THTC.When I signed in to my account it is showing 2 meters the standard and one of the THTC one but all still on the same tariff.I checked with the previous owner and he supplied OVO with 3 meter readings when he left. He also said that OVO were due to change the meters but had failed to make an appointment.My questions are1. How do I get OVO to acknowledge there is a third meter here?2. Shouldn't OVO be offering a tariff for the HTHC set up.3. Can I switch to another supplier with the current set up to get a suitable tariff?4 How do I progress the meter changes and will t

We have built a new house and when it started out SES were our supplier. They specified 3 phase power at 200amp per phase requiring a CT 5 meter. Since the 26th March I have been unsuccessful in having one installed because a DO142 Flow form has not been submitted to the contractor who install this type of meter. Even the Advanved Resolution Specialists have been unable to get one issued or get any feed back from the Metering Team who supply the Flow instructions. Has anyone else encountered this problem and found a solution? My email to the Ops Director has gone unanswered. 

If the point of ‘PowerMove’ is to shuffle power usage away from the peak 4-7pm weekday times surely it makes no sense not to count weekend usage when calculating target averages. If over the course of a whole month I’ve shuffled a significant amount of laundry, batch cooking and other power intensive chores away from weekdays and into the weekend - but Saturdays and Sundays are ignored when calculations are made - then my actual monthly off-peak average isn’t being accurately recorded for the purposes of meeting the target. In order to reach the target I need to shuffle usage in a 24 hour window, 5 days per week - rather than across the week as a whole - and concentrate usage to off-peak hours during the week … if this is about changing habits, surely whole week, or even whole month usage needs to be included when calculating averages … or am I missing something ?