My OVO app used to show a breakdown of how our gas and electricity are being used for example fridge freezer, standby, car charging etc for electricity and hot water or heating for gas. Has something changed? Is there a way I can get this detail back again?
Answer
App no longer shows breakdown of usage type ie. car charging?
Best answer by Firedog
… or in the app, click the little person icon to open your account page, scroll down to Settings > How often meter reads send and make sure that Every half hour is selected under Data used for billing.
+1- Plan Zero Hero
Are you sure you’re definitely on Half-Hourly Readings
I’d suggest checking with OVO Support to make sure.
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- Plan Zero Hero
- Answer
… or in the app, click the little person icon to open your account page, scroll down to Settings > How often meter reads send and make sure that Every half hour is selected under Data used for billing.
Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Hey
Did you manage to check your reading schedules as per the above posts from our volunteers? Keep us updated if this worked for you!
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