Moved from PAYG to OVO pay monthly credit meters, but not got an OVO account yet?

I would like to switch my pay as you go to a smart meter please,  Can l do that?

Hi, I chose to move from dd to prepayment on 28th April with a current balance of £65. After the change, the balance never appeared. Instead it said £23 by the hour until, approx, a week latwrit was £30. Then it returned to £0. It is currently rising and is at £2.49.

I called last week. The ovo op said she saw £61 Balance in her system and it would be added. I asked her to make a note for proof in case it disappeared but she never did.

I have been paased from dept to dept so many times,  constantly left in hold, cut off. I'm really disappointed and wish I stayed in dd. 

Also just to add, I just taller to someone who said my account is still dd. However I received my 19 digit top up number already (which she says I haven't?) and she wanted to make a new one - then she passed me on…

Am left listening to motown once again. So many hours.... 

Thank you for replying @Emmanuelle_OVO

I have been in London all day, so will call support tmrw. I have to mention that I've talked to support a few times now and each time they pass me on to the payg dept or others. As mentioned above, support told me she read my balance on her system as £61.i asked her to make a note of it in case it disappeared. She told me that was not necessary. Then when I called yesterday I was told they read my balance as £14. After being passed on, a other said its not possible to read my balance. The first op said the only way for my balance to be restored was to be at my smart meter as "You have to do things to it."

I'd also mention that I got an email from ovo saying that because they'd made a mistake with my EPG in October, my account would be credited plus the extra £31. An op said it had been added which totalled a current balance of £14?Ovo also said they'd credit the £31 to my bank account, but they don't have my bank details as they told me to cancel my dd.

There appears to be no communication between departments. 

Can anyone see how ridiculous this is. I find it quite incomprehensible. 

I'll try ovo support tmrw and update this post of necessary. 

Hey @Kall,

Yes if you could update the post that would be great, it might help other customers in future. 

Sorry for the issues you’ve had, it’s worth mentioning that all calls are recorded so if you need one pulled for reference that’s something customer services can do. 

After another morning of going from rep to rep I finally found one who found my balance and made a note on the system of it.

Requested to be put back to pay monthly. They've taken my direct debit. Now it's just a waiting game.

I'm very unhappy that I can't be payg, especially as the energy companies were at one point encouraing people onto it. 

Hey @Kall,

Sorry to hear this,

Did they give a reason as to why you can’t switch to pay as you go? 

@Emmanuelle_OVO

My meter wouldn't switch over to payg. No one would say why. They simply left me on hold, then hung up or said its not their department to deal with it. 

I've since asked to be changed back to pay monthly and have given my direct debit details but still can't log in. It says I'm on payg.

I've seen this before - distant call centres half way across the world with no accountability. There was none of this with SSE. I'll leave in July when the new tariffs are announced 🤷‍♂️

*a rep said my meter is on credit mode

I’ve been asking SSE to tfr my electricity acct from PAYG to DD for well over 6 months, my requests have been repeatedly ignored and now I find I’ve been transferred to OVO! How do I tfr to DD, my gas account is already DD! 
 

it is starting to seem that I need to go to a completely different supplier because SSE/OVO is a complete let down :(