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Blastoise186
Blastoise186Best Answer
Super User
September 6, 2024

Howdy @Mako70 ,

If memory serves, OVO will either give you that back as a cash refund (usually via cheque because PAYG Refunds can’t be done via the Direct Debit or BACS route) or they’ll issue a bill credit for the same amount against your PAYM account. I’d recommend you have a chat with the team via the options at https://ovoenergy.com/help and they’ll see what’s possible.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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2 replies

Blastoise186
Super User
Blastoise186Super UserBest Answer
Super User
September 6, 2024

Howdy @Mako70 ,

If memory serves, OVO will either give you that back as a cash refund (usually via cheque because PAYG Refunds can’t be done via the Direct Debit or BACS route) or they’ll issue a bill credit for the same amount against your PAYM account. I’d recommend you have a chat with the team via the options at https://ovoenergy.com/help and they’ll see what’s possible.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Chris_OVO
Community Manager
Chris_OVO
Community Manager
September 9, 2024

Hey @Mako70, 

 

When you said “I have gone to direct debit” to you mean that you switched from PAYG to pay monthly? If so the remaining credit on your meter should be added to your account as a credit balance. If it isn’t showing then reach out to our Customer Care team and they’ll get this sorted for you. 

Renewable energy jokes never get old.
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