The Archive

Do any Audi owners use MyAudi app with Ovo Charge Anytime? I am having to do constant resets as the MyAudi app overrides charge anytime with random timers.Its driving me crazy! After the usual advice to uninstall/reinstall/update etc etc without improvement, it seems you can’t use the two apps together. But that completely defeats the point of charge anytime!! Why would I want to pay 22p per kWh when I’m signed up for 7p ??

We have a podpoint EV charger installed at home. We are on simple energy tariff with OVO. Can anyone advise the cheapest time to charge my vehicle? We have been advised that our off peak rate for gas and electric is between 12 midnight and 7 am, however when charging my vehicle during this time the rate shown on my smart meter was £1.25 per hour, which seems rather high considering I only got 20 miles charge for 2 hours on my hybrid vehicle 

Hi Everyone, I have been using Ovo long time, pay as use. Last 4 years I have smart meter and last 2 years I am using app to follow what I spend and pay. Everytime I pay more than what I see on the app but some reason every month app shows I have debt from last month! It is weird .  numbers include gas and electrci together. I am aware of increases but it is not about that. August App shows I owe £50 due to usage, I paid in £100.invoice shows £85.September App show I owe £82 due to usage ,I paid in £120 .invoice shows 102 Oct App show I owe £98 due to usage ,I have not paid and invoice is on 24th of Oct and today balance App shows £140 :)  it has been happening last 1 year like that , My usage of month much much less than invoices. I have been thinking maybe I had previous owe but I always use pay as use so not possible.  i felt like their sustem has an issue! Or their hand likes my pocket :) 

Hello,I recently switched to octopus from OVO.I was a pay as go customer for about 6/7 years from when it was SSE and I had a £110 on my in home display meter as balance when the switch happened (the OVO app even says this)I got my final statement through and OVO said "your due a refund" I was like oooh nice I should hopefully get the £110 back as this is what they told me. Opened the statement and apparently I'm only due £48How is this possible? I'm pay as you go, so whatever I have on my meter I've purchased and use in real time.They said that they can see a consumption charge of £50 and a standing charge of £12 which when deducted from the £110 equals £48 (I can do math 😂) this is from the 28 sept to 21 Oct I think they said.I still don't understand though, I don't pay for the last month I used, the next month if that makes sense..if I put the kettle on and it costs £1 then it deductes from the £110... Could someone shed some light on this?Also no debt from emergency credit or anyt

Why does my energy usage not appear in the app some days, sometimes it's 3 or more days behind. Today again the usage for gas and electricity aren't showing. Get fed up keeping phoning up up about it. Years ago at my old house the usuage for the previous day for gas and electricity was in the app first thing in the morning. What's going on now?? 🤷 

I have noticed over the last few days the indra web app is not working, it's just a blank page and nothing loads. Is anyone else experiencing this, or is it just me?

Feel like if you do the maths on that usage throughout the day, it does not come to 10.22 kWh for that 24 hour period. And I’m seeing the same thing for every day.. either I can’t math good, or somethings wrong here as it appears I’m being charged for way more energy than I use every day

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The website today shows the last smart meter readings as 30 September. Last night’s readings should be logged as 1 October. Have the new charges caused a problem? I have SMETS2 electricity and gas meters. It is now 10am on 1 October. My in home display is working.Readings seem to have ceased at 00:30 on 30 September according to the app. 

In August this year I had a smart meter installed and moved from a THTC tariff to the single variable rate tariff. All this went well till the next bill when I’d gone from a balance of -£11 to a credit of £900! It transpires that OVO have changed all my historic bill charges to £0 and the credit of £900 is effectively the monthly direct debits I’ve paid since being moved from SSE to OVO.Support had no idea when I previously phoned last month, other than a note on my account saying it was being investigated, and my attempt this week to get an update led to nothing, the support agent told me he couldn’t escalate it any further and there was no point raising a complaint as it wouldn’t help the process? It felt like the issue sits with the billing team so support were basically saying there’s nothing they can do and no-one they can contact for assistance. My issue is that I have no idea what my correct ongoing balance is and there seems to be no process to get any escalation or update as t

Finally after more than a year I have been migrated onto the new system. The result?Smart meter is no longer being read.There is no billing history or usage from my 12 odd years with OVO.Online dashboard doesn’t have facility to enter two readings (I have economy 7 contract) and I have to give readings manually via chat facility.I reported this to OVO via chat to give last month’s readings, was asked to supply various bits of information (WAN and HAN rate for instance) which I duly did. That was over 2 weeks ago and apart from an automated resonse I have heard nothing.

Our house has been subject to an ongoing insurance claim relating to a burst pipe for over a year. In this time, we have repeatedly called OVO to inform them of this but they still keep sending estimated bills. We are told the only alternative is to have a smart meter installed, however the house is currently uninhabitable. The house has had a diversion circuit installed as the entire house needs to be rewired, and therefore a smart meter can’t be installed at present - however every time we call this is the only option being given. What help can OVO give to us? As it stands, the reading includes work which is part of the claim and the electricity bill will be paid at the end of the works, however OVO are now threatening us with debt recovery action.

Email at 710AM today for an event which was midnight to 3AM this morning. .. 

HiJust switched from boost to ovo. I tend to use the energy app to topup and monitor the credit levels, with were fairly accurate when I used the boost app. Unfortunately, the ovo energy app is, well, bad. I get absolutely no reading from electricity despite the ihd being about 3 feet from the meter, and the gas reading that I do has is from February…Not to mention how many times the topup through the app has failed leaving my money in limbo.

I have a quite different result in my Power Move calculations for September than OVO did. Having been very close with July and August calculations, I would like to know why!July, my figure 6.16%, OVO 6.17%August, my figure 5.82%, OVO  5.86%September, my figure 6.19%, OVO 6.94%I have read the topic raised by Fern3 and am now aware of days being discarded due to missing half-hourly readings or late delivery of the data. However, the only way I can jimmy my calculations to match OVO’s result is to discard the data for the last 5 days of September for a 6.95% result.Understanding what happened is important to me! Understanding what happened and getting my other fiver back is even more important!! 

I had a smart meter installed in Mid September removing an old night rate meter and day meter. Around two weeks ago I was unable to access my online account. I’ve never been able to use the app and I now cannot access the online account. I have tried using every known browser known to man, different PC, tablets, Mac, phone, different locations and still can’t access it.  I had an email exchange for fits@ovoenergy.com around 2 weeks ago and haven’t received a reply.. I am sick to my back teeth of the service provided by OVO and have been met with incompetence at every turn. If I don’t hear from them shortly I’ll be going to the Ombudsman again.

Hi,my new OHME Pro which didn’t ever work is now replaced and working. I have questions 😂 however, I just tried to get charge anytime but it tells me my vehicle isn’t able to work with it MG4 so can’t register with charge anytime!   Q1. Is this right? I just put my charger on my car and it’s all reacted but says it’s now scheduled. Given me a list from 18:00 on but my MG4 app is not showing it’s charging and I’m confused (easily done 😂)Q2. Is there something else I need to do?  Imconcerned I’ll get up in morning and it won’t have charged! 

Hi there, I am still using the web-based Indra portal to set my charging times with Charge Anytime.  This was the advice given as at the time of installing my charger, a few months ago, as there was a compatibility issue with Kaluza and the latest Firmware of in Indra Smart Pro. Has this issue now been resolved?  If so, can I now download the Indra App and connect my Indra Smart Pro so that I can use with the Charge Anytime tariff to set charging times. Thanks, Gary

Just got going with Power Move Flex along side Charge Anytime this morning. I have the Charge Anytime schedule set to max charge of 80% at 09:00. The car has been plugged in since Saturday evening and seemed to be charged to 81% this morning (which I guess is within spec).I happened to go into the garage at lunch time and discovered that the car was charging again. Quick look on the app shows that it has reached 84% and it's still charging at max rate. What is going on? Does Power Move Flex cause Charge Anytime to ignore the max charge percentage?If I understand Power Move Flex correctly, I am supposed to keep the car plugged in as much as possible so that OVO can better decide when to actually charge the car. However, if it is going to keep charging the car above the set maximum percentage, then I don't see how I can keep it plugged in. 

A warning to charge anytime customers. I received our monthly bill yesterday and thought it looked quite a bit higher than normal (around £80 more), when I checked I noticed the charge anytime credit was missing from the bill.  I took a look in the app and found that our car, a Tesla M3LR, connection had expired and had been since the 6th September!!!  (we connect directly to the car rather than via a smart charger).  We're not sure why this happened whether it was a Tesla software update or something OVO’s end. As we never really go into the app to alter the charge schedule we weren't aware that the car had become disconnected 🙁  Due to the timing of the bills and when it became disconnected it wasn't apparent until I got the latest bill. Last months bill was normal and as the connection had expired a week before the end of the bill period the credit appeared on the bill and was around the normal amount.I have emailed the chargeanytime team to ask for a feature request to have a noti

 Updated on 20/01/26 by Chris_OVO Over the 18 months, Power Move Flex (as part of CrowdFlex) has shifted 864,700 kWh's and paid out over £1.02 million in bill credits.We've had over 100,000 customers take part over the 3 trials in which Power Move Flex helped match the demand to the power being generated. So homed used cleaner, greener energy.The trials were aimed at understanding how households can contribute to a greener electricity grid. The learnings we gathered from being part of these trials will be essential for the Electricity System Operator to plan for the future of the electricity grid, and how our customers can play a role in this. Together we've been making energy better for people and the planet.  Our current trials are now closed, and we'd like to thank our users for their participation.You can find more information Power Move can be found here: Hi everyone, The first series of Power Move Flex ended in July, and we’re about to start inviting eligible customers to the nex

Hi folks,I had an OVO engineer round today to install an isolator switch after my meter so that I can get work done on the consumer units safely, no issues with that - all went fine.Upon putting the power back on he said that my meter (a Secure Liberty 100 SMETS1 model) wasn’t ‘talking to OVO’ and suggested that he swap it out for a new one while he was here. At no cost to me so I said fine.Sadly however the new meter (a Aclara SGM SMETS2 model) could not pick up the WAN at all and he was unable to commission it. He said that it might pick it up in the future and someone could come and commission it then, but more likely it will just act as a ‘dumb’ meter until such time as Arqiva improve the radio coverage in my area.As I understand it the old meter would have used GSM networks to communicate rather than the Arqiva radio system which is why it was able to function fine in smart mode and the new one cannot.Can anybody advise on what the likely outcome is here? It is frustrating to have

Earlier this year my online OVO appeared to be in credit and I claimed a refund. Now OVO say it was a mistake and that I have to pay the refund back. Do Ofgem’s back billing rules apply in this situation?