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Best answer by Chris_OVO

Updated on 18/04/25 by Abby_OVO

 

This Beyond offer is no longer available. Keep an eye on the app for new offers in future.🚘

 

Hey @Cdones26,

 

We’ve seen something similar recently where if the user has changed the font sizes on their device/phone it moves the acceptance box out of reach. Could you let me know if you’ve got a larger text size on your phone as i’ll need to flag this to the team to let them know we’ve came across another issue with this. They’ll work on a fix for this and it might be the case as a workaround that you may need to make the text smaller to accept and then change it back. 

 

If you can let me know your thoughts on the above and i’ll take it away and get some help with it. 

 

I did.  Then got a message saying I shouldn’t have been able to as I already have Charge Anytime, and got a small credit on bill for the inconvenience

@wkeithg It does say on the acceptance card at the bottom section that the user is accepting that they’re not a Charge Anytime customer 🙂

6 replies

Chris_OVO
Community Manager
Chris_OVO
Community Manager
November 11, 2024

Hey @Cdones26,

 

Are you able to post a screenshot of any error messages and I can ask the team to take a look for you? What happens when you try to sign up for the offer? 

Renewable energy jokes never get old.
C
Rank 1
Cdones26Author
Rank 1
November 11, 2024

No error message.  Just doesn't go anywhere.  See below. Does nothing from there. Thanks.

 

W
Rank 9
wkeithg
Rank 9
November 11, 2024

I did.  Then got a message saying I shouldn’t have been able to as I already have Charge Anytime, and got a small credit on bill for the inconvenience

Chris_OVO
Community Manager
Chris_OVOSolved
Community Manager
November 12, 2024

Updated on 18/04/25 by Abby_OVO

 

This Beyond offer is no longer available. Keep an eye on the app for new offers in future.🚘

 

Hey @Cdones26,

 

We’ve seen something similar recently where if the user has changed the font sizes on their device/phone it moves the acceptance box out of reach. Could you let me know if you’ve got a larger text size on your phone as i’ll need to flag this to the team to let them know we’ve came across another issue with this. They’ll work on a fix for this and it might be the case as a workaround that you may need to make the text smaller to accept and then change it back. 

 

If you can let me know your thoughts on the above and i’ll take it away and get some help with it. 

 

I did.  Then got a message saying I shouldn’t have been able to as I already have Charge Anytime, and got a small credit on bill for the inconvenience

@wkeithg It does say on the acceptance card at the bottom section that the user is accepting that they’re not a Charge Anytime customer 🙂

Renewable energy jokes never get old.
    W
    Rank 9
    wkeithg
    Rank 9
    November 13, 2024

    @wkeithg It does say on the acceptance card at the bottom section that the user is accepting that they’re not a Charge Anytime customer 

     

    👍 I probably didn’t read that and it let me join - would be better if it didn’t let you do it.

      Chris_OVO
      Community Manager
      Chris_OVO
      Community Manager
      November 13, 2024

      @wkeithg I totally agree that would be better 😅 

      Renewable energy jokes never get old.
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