Skip to main content

8 replies

Shads_OVO
Retired Moderator
Shads_OVO
Retired Moderator
September 4, 2024

Hi @more-cheese-grommit,

 

Welcome to the forum.

 

Are you on the trial? If so, we’d love to hear more about your experience.

 

I’ve added a few extra tags on this thread so hopefully this will be easier to find for other EV owners. Hopefully more Hyundai Ioniq 5 owners stop by to also share their experience.

H
Rank 2
Horns9
Rank 2
September 9, 2024

Just started on the trial. Two successful charges overnight however urgent charge option not showing when first plug car in. Early days still but so far not got 100% confidence  will charge succefully each time.

    S
    Newcomer
    Stokepotter
    Newcomer
    November 25, 2024

    Had my ioniq6 since August and been really hit and miss sadly.

    Up until this last week it hasn't been too bad prob failing too charge a couple of times.

     

    This last week has been terrible. 

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      November 25, 2024

      Had my ioniq6 since August and been really hit and miss sadly.

      Up until this last week it hasn't been too bad prob failing too charge a couple of times.

       

      This last week has been terrible. 

      The Hyundai integration is on Beta/Trial Status for this reason. OVO can’t currently guarantee 100% stability with it.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        S
        Newcomer
        Stokepotter
        Newcomer
        November 25, 2024

        I realise it's on trial, I've read posts from a year ago stating it's on trial! 

        How long this "trial" period lasts is becoming concerning. Why can't ovo (like octopus do) have a tariff for all these "trial" vehicles which simply states that between certain hours it's the cheap rate and leave our cars/chargers to do the scheduling accordingly?

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        November 25, 2024

        Trials usually last six months and then either get promoted to fully supported, remain in extended trial to bake for longer or (in rare cases) get terminated glares at FordPass.

        Remember that the idea of Charge Anytime has the clue in the name - Anytime - and therefore needs to be able to run at the best times possible. Given they change daily, it’s not possible to just have it run at fixed hours. The cheap rate runs 24/7 because OVO is able to soak up cheap juice when there’s a surplus on the grid.

        That does not work if you just set fixed hours.

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          S
          Newcomer
          Stokepotter
          Newcomer
          November 25, 2024

          Yeah it worked perfectly with my Tesla, just hugely frustrating currently and an added worry waking up every morning unsure if it's charged or not.

          I'll persevere a little longer but if no improvement I'll move on.

            Blastoise186
            Super User
            Blastoise186Super User
            Super User
            November 25, 2024

            In that case, you should talk to the team - it’s 0330 175 9678.

            Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
              Terms & ConditionsAccessibility statement

              OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

              OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

              OVO (S) Gas Limited is part of OVO Group Ltd