The Archive

Updated on 08/10/24 by Shads_OVOThere are several discussions currently ongoing regarding smart meters, reliability of connection and the effect on users habits. What may not be too well known are the raft of projects currently underway to expand the capabilities of the smart meter network to measure and record other criteria which could help to tackle energy loss in the home and ultimately contribute to a ‘net-zero’ energy emission goal. Termed a Smart Meter based IoT (internet of things) program, lots of organisations are looking into how additional sensors might be able to utilise the smart meter network to add monitoring for the likes of heat pumps, temperature, humidity and other parameters for a better package of control capabilities for home energy management. Some of the projects are listed here 

I, wrongly maybe, as an OVO customer , started a Fixed Rate two year contract on 27th Oct.  Simpler Energy is much cheaper - for the present.  Can I change over to Simpler Energy and go bsck onto another Fixed rate contract in the future?

Hello, In late January, I have switched the electricity suppliers and left OVO Energy. Today, I have received a statement for electricity for the period between 17 February and 16 March, which was already covered by my new supplier and not by OVO, indicating just over 66 pounds in debit. How can I owe this amount if OVO is no longer my supplier at the property? Upon trying to conact OVO in a reply to the statement sent by e-mail (at hello@ovoenergy.com), I received a message that this e-mail account is not registered to an OVO account, which further complicates the issue. I would appreciate any help on the subject. If that helps, my OVO account number listed in the statement is *Edited by Mod* Kind regards

Hello, I will copy/paste my sent email here..... (sent 2nd July 2022)Hello,  I would like to request a review and reduction to calculations for my Direct Debit amount. I currently pay £107 per month (I have always chosen to pay a little more than the minimum requested amount) , and I have been informed today that OVO will be changing my monthly payment to £255. Thats a 238% increase.  I would like to request an 'estimation' that accurately reflects my actual usage as I a) live alone and work 6 days a week (ie: reduced usage) and b) an increase to £255 per month is both unattainable and excessive to say the least for a single occupancy, lower usage dwelling.  My current account balance is +£696.05 I am on the 2 year fixed energy plan for both Gas and Electricity.  The OVO email estimates that my account will be -£2,959.51 at contract end on 7th Feb 2024 (end of contract). 

I will like the people in the community to share their perception and expectation of sustainability in the UK energy sector

70 years ago the Chairman of the Atomic Energy Commission, Lewis L. Strauss, predicted that by 1970 electricity would be ‘Too cheap to meter’.  ( It is suspected that he thought nuclear fusion would be here by then, but as we all know nuclear fusion is always 40 years in the future. )‘Too cheap to meter’ does not mean ‘Free’, it means metering is not worth the effort.All our electricity suppliers spend a lot of money on billing, accounts, support, etc., most of which could be avoided if users just paid a fixed price for having power supplied to their house. Like car tax, but for electricity. A fixed part of our bills already exists, the despised ‘Standing Charge’. What you you think of paying just that, but somewhat higher, for all your electricity ?.Obviously there would be a lot of effort to get this working, but it could be done. ( e.g. Just like bigger cars attract bigger tax, the ‘Standing Charge’ could be banded by some method. )What

I recently signed up to renew my energy for a further two years on a fixed rate from mid April. However, I have today received an email stating that I am being switched to a variable rate when my present contract finishes. Has anyone else experienced this? I have been with the company for years and my account always has a healthy credit balance. Not sure if the right hand knows what the left hand is doing. 

Here is the main text from the email that I just received:  Your Power Move Plus target.   Your personal Power Move Plus target for this event is 0.5 kWh.   Avoid using non-essential electricity between 5pm and 6pm on Thursday 16 November and for every kWh you shift below your target, you’ll receive £3 towards your energy bill.  It is impossible for me to achieve even 1 KWh below the target of 0.5 KWh!  Can any Ovo person, or anyone else for that matter, make any sense of this? 

Just updated the Charge anytime app and now it won't open. It starts then closes. I have uninstall and reinstalled. Rebooted my Samsung the the same problem. Anyone else have this issue?

Ever since OVO took over SSE the meters and the accounts of the property I own have been mixed up. I own a house that is split into 2 flats. OVO (SSE) supply’s the gas to the First floor flat and the electricity to the Ground floor flat, the two flats have been rented to different tenants, who have recently moved out. Ever since OVO took over SSE on OVO’s system/date base the two meters are on the address of the building rather than the individual flats they belong to. The electricity for the First floor flat and the gas for the Ground floor flat are provided by different utility providers. I only find this out in December when tenants moved out and I was trying to inform OVO of the changes. I raised the complaint at the end of December, for the last 3 months I have been trying to resolve this by email and phone with zero success. All I am getting is that they will come back to me or that they are looking at the issue. 

I live in a small converted building of just four flats; we each have our own metres and bills. We share costs of a  fifth metre for our communal hall, (we only use hall electric lighting occasionally and have a Chair lift plugged in. No other electrics nor gas) We are on a standing order and bills are aprox £80-£120 per quarter. This month over £3,770 has been swiped out of our account!!!! Without reason! We are all pensioners; aged 65-92 and we’re desperate to know why!We feel absolutely violated! We have to make do on pensions and the funds in our account were for our building insurance due next month which will be in excess of £3,000 Just reaching out for help! We are NOT in arrears! 

What does ‘Link to URL’ do ?.I expected it to copy a link to clipboard, ready to paste somewhere else.

Not sure if everyone is aware but you can now sign up to the new Spring Power Move. 

Missing comparison bars on usage graphs. Data appears when cursor over the usage bar but no comparison bar (Black/Dark Grey)

An electrician has just checked our meter and told me i have 35 volts DC, he said its not normal, what do i do? i have Solar panels, could there be something wrong with them? i just recently had smart meters fitted so should that not have been checked at the time?  

With only 6 weeks to the end of the year do we know if the V2G export tariffs will continue into the new year. It’s tricky making any plans regarding cars, charging, V2H or energy suppliers not knowing what January’s billing will look like.

I have noticed several times that OVO Energy offers points for the best answer. Just what are these points for and can they be used for something? My view is there should be no points as everyone should have the chance to give their best answer. Just who is the judge that decides who get the points and do they have a criteria?

I’ve been with BOOST / OVO for years, first as pre-payment, then on credit.A couple of years ago, when I asked for the meter to be changed from Prepay to Credit, I was told it was not a problem, but the new account would now be an OVO account.The switch happened, and my Smart Meter changed to Credit mode as I expected. Everything just worked, smooth as silk !.So smooth, I totally forgot about it. I wasn’t asked for a new DD, the payments were still going to BOOST, and that’s how it has been for the last two years. The latest DD was on 4th Dec.Last month I decided to switch to a new supplier for electricity. This is the same supplier we  already get our gas from. I contacted the new supplier, and it all went through OK. Switchover date was set for 24th Nov.24th arrived, and went, and my supply just carried on. I viewed my dual fuel account on the web, and it showed the electricty switchover as ‘in progress’.I phoned new supplier, who s

I am signed up to Charge any time and Heat pump plus. However I am not clear on when the Credits are calculated from/to. i.e. I know they are monthly but is that by calendar month or from the date in the month you signed up or the date you are billed. It would be useful if the dates were specified in the bill rather than just “last month”. Also last month by looking at the balance detail I could see what charges were being applied as the month progressed but they do not appear as lines in my current balance.

I have a secure 100 liberty meter and I have submitted the export reading on the solar panels but not the generation reading does anyone know where I get that figure from the liberty meter?

Hello! At the end of the chat asked for a transcript. They said will send it to my email, but never did. How I should understand it? 

Hello, just today charge anytime app has stopped connection with my Ford Kuga PHEV. I've tried to re-install OVO and Ford apps. Charge anytime sees the car but when I'm pressing complete button suddenly it kicks back to the main screen. Any help would be much appreciated.

My partner and I have our own homes and are both with Ovo. He signed up to Demand Flexibility Service events through Uswitch, I signed up through Ovo. He’s ‘invited’ to an event tonight (6 - 6.30). I’ve not been invited to anything. Can someone explain to me how / why  that happens?