Charge Anytime app failed to charge Nissan Leaf twice!

Hi ​@Gingernut49,

Thanks for your post, and sorry to see what’s happening here. A few other members have been reporting similar issues and some workarounds in this topic:

If you can’t get this sorted I’d recommend contacting both Indra (https://www.indra.co.uk/contact/) and our Charge Anytime team (email: chargeanytime@ovo.com). 

From the sounds of things there’s some issues on Indra’s side that are being ironed out - hopefully it’s all fixed soon!

The Indra app worked fine - it was the Ovo app that said I wasn’t plugged in - though it showed as plugged in when I woke up this morning.
Having a car not charge is far too risky when I have passengers all day. I cannot let them down!

I emailed Indra on Monday and they said it was Ovo’s problem - which it does seem to be. I’ve emailed the Charge Anytime team twice now and not had any reply. :(

I’ve been using the Indra Web application for the last 2 years with no problem however, since migrating to the Indra App and Chargeanytime App, my car is not charging. On the first occasion it did two ‘bursts’ of a 20 mile charge then stopped. Woke up in the morning to find out the car hadn’t charged. I phoned Indra (after being on hold for an hour) and whilst always helpful, it was suggested that it is charge problem therefore an OVO problem. I can’t charge the car and don’t have an alternative to use. If there are bugs or an issue in the migration, I’d like to think an email would have gone out informing so allowing us to make alternative arrangements. ​@Ben_OVO can you confim what the issue is please and how long it will take to resolve? Thanks

Thanks ​@Ben_OVO but this still doesnt address my question or concern around not being able to charge the car. What timeline can we expect for the charge issue to resolve so I can plan accordingly? Thanks

I’ve not got the Indra but have been having the same problems with mine over the past few weeks on random nights. Mine is a Hypervolt Home Pro 3/BMW X1 on charge Anytime. Doesn’t matter what I do with reboots etc on the Hypervolt & car, the same problem remains….Until I delete the Hypervolt from Anytime and re-add it. Then it works fine for a period of time.

I have raised with the Anytime team so will await their response.

It's plugged in now and fortunately it's showing as plugged in, but I have to go out later so I hope it will behave when I plug it in again later. We do need to be able to trust our chargers. I'd potentially have to let down up to 10 elderly/disabled passengers going to appointments if it doesn't charge.

​@Gingernut49 good morning, did the vehicle charge up ok?

​@oho sorry to hear of the issues you’re having, please let us know when you’ve heard back from Charge Anytime about this, I hope it’s fixed soon! The problems you’re having are similar to those mentioned on this previous forum topic:

​@AmitJ I’m sorry but I can’t give you an exact timeline I’m afraid, but I know that our Charge Anytime team is working hard in the background to smooth out all the issues, and that they’re in contact with Indra about all of this. I’d recommend reaching out to the Charge Anytime team via email at chargeanytime@ovo.com to get some proper answers. It might be that your situation is something more unique, so it would be good to get one of our experts to have a look into it properly.

Let us know how you get on when you speak to them, I hope it’s fixed soon 🤞

Fortunately it charged but I have to be able to trust it. I cannot let my elderly passengers down. It will take me a while not to keep checking the three apps first thing in the morning. 

I still haven't had a reply. 

Yeah agree, these problems cause you to lose trust in it. Quite frustrating when you get in the car in the morning only to find no charge. I’ve taken to frequently checking it and sometimes changing the schedule to force it in the evening before I go to bed.

Although I don’t point this at OVO, its one of the various reasons I am reluctant to go full EV. Apart from the common EV concerns, software and infrastructure just aren’t reliable. It’s a long way off to replicate the ease of pulling into a garage for fuel.