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Hi, we are in the Scottish Highlands and have been told we cannot currently have the THTC replaced by a smart meter due to signal issues, OVO currently have no alternative so we have been left with a fuzzy answer that they may have a solution in two months time. Any body else have any additional information, my communication with OVO has been through the online chat box, although with an actual person

Updated on 22/11/24 by Abby_OVO

 

Sadly, there are many properties in North Britain (only 0.5%, though) that the radio signal probably won’t reach. OVO will have checked whether yours is one of them against the information they get from the DCC, who are responsible for the network. It might be a false alarm, but the only way to find out definitively is to install a smart meter and see if it connects. That isn’t a cost-effective way of operating, I’m afraid.

 

If you get a reasonable mobile phone signal at home, there’s a possibility that you could get one of the very latest dual-mode devices which can use either long-range radio or a mobile signal. They’re still being tested, but a few are out there in the wild. I’d regard those two months as perhaps 100% elastic.

 

There are other possibilities, too, so you can be sure that OVO are doing whatever they can to have your THTC system removed and a smart meter installed by next June, when the RTS signal will be turned off. 

 

 

One of our other volunteers @Blastoise186 has also written a guide on the RTS/THTC changes that you might find helpful which i’ll link below

 

I hope this helps 😊

 


Thank you for your response and explanation Firedog. That has reassured me, I was panicking earlier as we’ve had no letter from OVO and today was the first time I had stumbled over the news about the change to the radio signal. Thanks again.


Hey @sproutygreenbean,

 

Welcome to the community! I’m happy to see that @Firedog has already stopped by to offer some great advice. 

 

One of our other volunteers @Blastoise186 has also written a guide on the RTS/THTC changes that you might find helpful which i’ll link below

 

I hope this helps 😊


Thank you Chris, just reading through that now 


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