My OVO energy

Sold our house and informed OVO via the website that we were moving in March 2023.Took final readings on move out day and received a final bill and statement a couple of weeks later. Stated that our account was in credit and we would receive a refund, which we did so all good we thought.Decided to switch to OVO at our new property and so set up a new account (apparently we could not just switch to a new address, had to totally close previous account and start a new one). That seemed to go well too.Only thing was, we had 2 accounts showing when we logged in.Kept phoning customer services to ask for previous to be removed.Then checked the old account and was astounded to discover that it said we were £180 in DEBIT. Lots of calls to customer services later, an account manager sent an email stating that the difference was because the final bill was done from estimated readings and the new balance was from actual readings received 3 days later.Fair enough, but in those 3 days the accounts d

I’ve been with OVO since around 2019 (Lumo for a few years prior) and have noticed that there is no interest being applied to my account (I’m £560 in credit). I’ve logged a call but am being told I need to wait “around 21 days” for an investigation to complete.Has anyone else experienced this? 

So how did everyone think they did yesterday with the Power Move Plus?

Hi All,  Just wondering if anyone has any ideas how I can get OVO to issue me with my final closing bill for my account?? I’ve been waiting over 3 months now; made numerous calls to OVO all of which have not resolved this issue, I’ve sent a brace of letters which have seemingly gone unanswered.  This is honestly the worst service I have ever experienced!! I started as an SSE customer, but was automatically transferred to OVO without consultation.  That complicated things and it took about a month to get OVO to acknowledge the correct meter readings for opening and closing of the account.  Then my account was given a £30 credit, given it has taken OVO over 6 weeks to issue my final bill.  Well we’re nearly 6 weeks post that now!!   What can I do to get OVO to issue the final bill?? I can sort of see it in my online portal, but when I go to view/download it defaults to the previous month. I just want to pay the bill and get away from OVO, I will never use them again, nor recommend them t

My latest bill (July-August) shows NO charge for electricity only the standing charge, my current billing period also shows NO usage but the figures are clearly showing in my online account. Is anyone else in the same position ?

I have been transfered ti you from S S E in your takeover i and my wife are OLD AGE PENSIONERS we both have medical conditions my wife Arthritus and my self heart problems and COPD with S S E i had my boiler serviced every OCTOBER/November it was serviced last November 2023 i phoned up to have it serviced and was told next March at the earliest so that will be 16 months without a service when THEY SHOULD BE SERVICED ANNUALLY to prevent breakdowns and to work eficently so not to cost me more money i pay you £450 a year for this so why could you not have informed and serviced it  say in August /September to say i mad at your firm is a  understatment i have sent E mails about complaints NO ANSWER SO WHAT ARE YOU GOING TO DO ABOUT IT i have been to CITZENS ADVICE

Hi, I am hoping to pick up my first EV this weekend and have a few questions. I've spent hours researching but still have a few questions! The car is a VW e-Golf which is not compatible with OVO charge anytime so will have to get a compatible charger.Ohme pro was my first choice as it's compatible with OVO and IO and also it's seems very popular. But unfortunately I don't like the look of it especially the cable bracket and holster. So I am now looking at the Indra smart Pro - Is the app compatible with OVO or do I have to use the Indra web app? I am aware of how Charge anytime works as it uses the greenist time to charge the car. Are there any restrictions on how quick it can charge? For example, I come home with 20% battery and I need it to be 80% within 4 hours. Will it charge to 80% within this very short time? And lastly, with the VW I believe there is an option to preheat the car before driving off, does this feature still work with OVO anytime? Thank you 

I bought a house in Perthshire a few years ago with THTC installed so have 2 meters. I now have an electric vehicle, but it would appear that I can’t get the low charging rate advertised (and sent by email to me) by OVO to allow overnight charging. At the moment, I have to pay standard rate to charge my car when it would be cheaper to find an on street charger (not easily found in my area). Surely that is not right?

Hmmm. Funny how my newly exchanged smart meters have been sending reading just fine for a couple of months, but after signing up for Smart Move all of a sudden it seems no electricity smart readings have been sent since 1st November. Gas ones are there, and since the gas goes via the electricity meter I find that weird. Interestingly my online account shows no electricity readings for the last week of October either but my bill says there was actual readings all month. All electricity readings up to 2 days ago are in Ivie however. Almost seems.like OVO are losing readings to avoid paying the credit? Yes, that's paranoid, but honestly it gets you like that at times.

I have recently had money paid into my account by OVO yet I switched to OCTOPUS last october and OVO are up to date with FIT payments.

Hi All,I noticed my monitor isn't connecting to the meter, I have tried moving it closer but it still shows an  X on the display. do I need to phone contact support? Thanks  Anthony

Hi, I am due to move in 4 weeks and I’ll submit a final meter reading on the day we move to close my account and produce a final bill. How long after you receive your final bill do you have to pay your outstanding balance as I have in debt.  Is it 28 days?

Long story …. short(ish) version >>> My Economy 7 electricity meter completely failed on 16th October and since then I have had no midnight switch to heat my hot water cylinder and storage heaters. Not great when you are 65 years old and been extremely unwell with flu during this period. Ovo Energy initially offered a smart meter replacement on 17th November. Totally unacceptable given that I have no hot water or heating. After repeated pressure, they finally agreed to treat this as an emergency. Monday 30th October …. smart meter installed by MDS …. Aclara smart meter serial number 21M0364172 …. Aclara smart meter model SGM1416-B (SMETS2) for dual rate day peak and night off-peak (Economy 7) Tuesday 31st October …. smart meter supposedly commissioned and configured correctly by MDS …. but quite evidently not! Wednesday 1st November …. SMS engineer visited and tested the smart meter since I still had no hot water and heating …. engineer confirmed that the smart meter is workin

Hi allCan anyone tell me what the Simpler tariff for gas per kWh would have been for:Jan - 31st MarchApril to 28th June.I don't think I've been billed correctly for my final statement. Prices per kWh are 9p and 10p respectively which seems incorrect.Would be nice to know standing charge too. I've tried to look online, but can only find current prices and I can't query with Ovo as there is an active complaint against them.Thanks 

Information is power!I see a lot of posts on here from people complaining that they can’t hit the target or not knowing what they need to do to get on target.If you:Don’t know whether you are on track or not Don’t know why you are missing the target Want to know what more you can do to get/stay on trackThen you are welcome to use my spreadsheet (click here) to help you take control. Instructions:Set parameters (currently set for Autumn PM Challenge) Download data from Glowmarkt and paste into the appropriate sheet Adjust the size of the Calculations table to accommodate all the data up to the end of the last full day’s data (you can leave a part day but it will give a zero reading for that day at the end of the graph) Right click anywhere on the pivot table and click Refresh View monitoring chart.I update every Sunday so that the data will show me the full set of weekdays for the week gone by. Here is my progress so far for October: I hope you find this helpful. Kind regards,Simon

Anyone had this situation please....Had my meter  for years , ( Traditional) received NEW key today from OVO , but just topped up OLD key , so do I register NEW key ,after I,ve topped up with OLD which could be a while as I top up in advance ,and at the moment there is plenty in there .Or is it going to be a situation where my OLD key is not going to work and I loose my recent top up? Or will it still work and I can load my top up as usual,  Then  I activate the new one....sorry if thats confusing…Ps/ Just to be clear, Its not a smart meter,its an old style one.Thankyou.

I change a new boiler today and the engineer dismantles the gas meter during installation. However after install the new boiler and put back the gas meter, they found that no gas go to the boiler . How can I do?

To install the smart meter, I had normal power consumption. After installing this, the counter suddenly increased. I wasn't able to determine how much electricity consumption had increased. But from April 15 to September 25, 2023, I was not in the apartment. I turned off everything. even the electricity consumption indicator which supposedly consumes 1kWh of electricity per year. I also turned off all the sockets. I also unplugged the refrigerator and washing machine. Unfortunately, after receiving the bills, I saw in black and white that I used over 111 kWh per month when I was not at home. Nobody has a key to my apartment. How is it possible?

A shame to see OVO fined for their performance in the smart meter rollout. The highest fine, even worst than the old SSE.https://www.ofgem.gov.uk/publications/energy-suppliers-pay-total-ps108-million-not-meeting-smart-meter-installation-targets-2022I really hope OVO focus on some of the basics like this over the next year.In their recent plan zero report OVO said  48.2% of their meters were smart at the end of 2022. Across the industry the government has said 57% were smart in March 2023.https://company.ovo.com/planzero/plan-zero-reporting/https://www.nao.org.uk/reports/update-on-the-rollout-of-smart-meters/#downloadsIt would be great to see OVO well above the average soon.A proportion of that 48.2% will likely have connectivity etc issues from time to time. The government say circa 9% across the industry had some sort of issue in March 2023. We see a very small snap shot of this on the forum. Be great to see a real focus from OVO on this.Customers have spent a lot of money via their b

My mum has storage heaters that come on at night on economy 7. She wants to change them to standard heaters to be used during the day. The storage heaters spurs are fed from their own DB which is supplied from a Aclara SGM1415-B meter from the second contractor , no.5, which is powered up at night for economy 7. She was given wrong advice from OVO in that if she changed to a standard tariff this would enable the supply to be on all the time. She has now been told this was wrong and she needs to get all the supply to the spurs feed from the other DB, non E7. Can’t the smart meter just be configured to bring the supply on all day from the old E7 supply now as it is on a standard tariff. Surely they are called smart meters for a reason. Or do I need to go to Distribution Network Supplier for advice? Any advice given will be much appreciated. 

 How do I change from Pay as you go to paying monthly?

Last week on 31/10/2023 I top up gas with £20 and I used the heating only 3 hours in rest for  one week I didn’t use the boiler or something else. Yesterday I called OVO to changed the name of account, with my name and when I verify the gas and electric meter the money disappear. How comes this from 31 Oct till 07 Nov £20 disappear ? Thank  you.

I am new to OVO having been migrated from my previous supplier. I have found the OVO forum useful already, but does not solve my problem. My meter did have a T2 antenna fitted and was lighting up all the indicators except HAN. (We have no gas)Which I have discovered on this forum means that the meter was not commissioned. Subsequently a technician  changed it back to one without an external antenna. Which of course does not work and SW lights up and the WAN lights every one second. Any ideas. 

Has anyone received their email yet with the final figures for October?Ive had the credit on my account so I know I've met, but curious to know what % i came out at, as i couldn't match my figures to the halfway email, whereas September I was spot on.