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parcel
Rank 1
parcel
Rank 1
December 31, 2023
Solved

My Warm Home Discount looks odd on my billing summary?

  • December 31, 2023
  • 5 replies
  • 225 views

It says on my bill, It was applied to my acc, but I also had £120 in credit, which I had paid in.

Its doesnt seem to add up. £150 + £120 = £270. That doesn’t appear on my Nov bill. Anyone have the same problem?

£56.69in debit

Charges

-£1.32

Payments

£120.00

 

Closing

£64.63in credit

Total charges

-£1.32

Other charges

£150 Warm Home Discount CG13 (£142.86 + £7.14 VAT) 

 -£142.86

VAT 5% of -£1.26

 -£0.06
Total (This should be credit?) -£142.92

Payments

£120.00

Card Receipt 15 Nov £60.00
Card Receipt 29 Nov £60.00

 

 

 

Best answer by Firedog

Have another look; you seem to have missed out the Total cost - the cost of fuel and standing charges - from the calculation. 

     Total cost + Other charges = Total charges

     Opening balance - Charges + Payments = Closing balance.

In this case, because of the WHD credit, your Total charges are only a small figure, negative at that. It looks like the costs were £141.60. Remember that minus minus equals plus: 

 

Total cost

+

 Other charges    

=

 Total charges
£141.60

+

 – £142.92    

=

 – £1.32
Opening balance

–

 Charges

+

 Payments

=

 Closing balance
– £56.69

–

 – £1.32

+

 £120.00

=

 £64.63

 

Does this make sense?

 

5 replies

Blastoise186
Super User
Blastoise186Super User
Super User
December 31, 2023

Minus charges are credits. This looks correct based on what you’re showing us.

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    parcel
    Rank 1
    parcelAuthor
    Rank 1
    December 31, 2023

    Thanks.

    It just didnt seem to add up.

    When u look at the bill.

    So where’s the £270 gone...

    Firedog
    Super User
    FiredogSuper UserSolved
    Super User
    December 31, 2023

    Have another look; you seem to have missed out the Total cost - the cost of fuel and standing charges - from the calculation. 

         Total cost + Other charges = Total charges

         Opening balance - Charges + Payments = Closing balance.

    In this case, because of the WHD credit, your Total charges are only a small figure, negative at that. It looks like the costs were £141.60. Remember that minus minus equals plus: 

     

    Total cost

    +

    		 Other charges    

    =

    		 Total charges
    £141.60

    +

    		 – £142.92    

    =

    		 – £1.32
    Opening balance

    –

    		 Charges

    +

    		 Payments

    =

    		 Closing balance
    – £56.69

    –

    		 – £1.32

    +

    		 £120.00

    =

    		 £64.63

     

    Does this make sense?

     

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
      parcel
      Rank 1
      parcelAuthor
      Rank 1
      January 1, 2024

      Yeh, I guess so.

      It’s just with Swalec, it was far easier to understand.

      But we had no choice when we were migrated over.

      Jeffus
      Rank 20
      Jeffus
      Rank 20
      January 2, 2024

      Hi @parcel if you think of any specific suggestions on improvements you could add an "Idea"

      OVO regularly review these

      https://forum.ovoenergy.com/ideas

       

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