OVO Charge Anytime - just switched to OVO and can't log in

Hi @euge.86 , have you checked on the website for compatibility (charger etc)?

https://www.ovoenergy.com/electric-cars/charge-anytime

From there you will need to link your account first before you can do anything further.

You should also be aware that there will be a brief time before you can use Charge Anytime due to the smart meter needing to get back in sync

I was told that I only need to have a compatible car or charger. My charger is not compatible. My car is. I will check the link.

I did follow the link and downloaded the app. I still cannot log in using my OVO credentials.

Yes, that’s correct .. 

https://www.ovoenergy.com/electric-cars/charge-anytime

but be aware of the delay after switching as well 

I'm still in the cooling off period. Do I need to wait until the end of it?

Thank you. I didn't see that. 

Ok I just received an email saying "Charge Anytime is Yours". I still cannot login to the app. I connect using my Google account, and then I put my credentials (email and password), but still nothing.

I don’t know if this earlier response is of use … 

The Charge Anytime app is used for direct to vehicle (D2V) control. Where a customer has an eligible vehicle but does not have an eligible charger, they should use the D2V app. Where a customer has an eligible charger (regardless of whether or not their vehicle is eligible), they should use the charger app.

The difference between the two at the moment is that the D2V customer will see savings in their D2V app, whilst the charger customer can see savings in a page called “Your EV” in the My OVO account.

If a customer has an eligible charger and has downloaded the D2V app, they are likely to be setting schedules in multiple apps which will cause a conflict in commands being sent to charge the battery. As a result they may miss their ready by times and will probably not be able to reconcile their Charge Anytime credits.

I'm sure I don't have an eligible charger. But I'm just surprised I cannot log in on the app. Is there anyone I can contact at OVO to understand what's going on? When I call the customer service, they just put me on hold. There doesn't seem anyone knowing how Charge Anytime works.