Hi @davidhowes36 ,

If you need a paper bill copy to be sent out, please talk to OVO directly via https://ovoenergy.com/help . I’m afraid we can’t arrange that from here.

I needed this recently, and the person at post office said I could walk into my bank and walk out with everything I needed in a couple of minutes. Much faster than waiting for mail.

(I found my drivers licence, so didn;t test this)

It tends to be black and white printed/photocopied ones that they don’t like.

If you download a bill as a PDF and print it in colour, then they have no way of distinguishing it from one sent through the post. (Fold it like you would to put it in an envelope).

If you don’t have a colour printer then simply put the PDF on a USB stick and take it to a friend, the library, the Post Office, etc, to print it in colour there.