Kuga PHEV no longer charges

Hi @vix noonan 

I am just a customer like you

I think you are best emailing the smart home team with that issue to get advice as it is so specific. No one on the forum can access your account to investigate, including the ovo moderators 

Smarthome@ovoenergy.com

What charger are you using?

Using a Simpson charger. Had no issues for months then suddenly last month it’s been problematic. Stops charging before it’s finished or just doesn’t start at all, even when left plugged in overnight.

App & charging works fine for the our EV which is an ID3.

I’ve tried everything making sure the app, walk box, vehicle app etc are all up to date. Logged in and out etc…

Hey @vix noonan,

They advised:

You should set the ready by time in the charge anytime app and then leave the car plugged in until that time. If you unplug the car it'd interrupt the schedule. It should say in the app the last time we had an update from the car. You may need to delete the Kuga from the app and re-add it. Fail in that pop a message to chargeanytime@ovo.com and they'll get a ticket raised.

Sent a message tried everything being deleted/reset. Plugged in last night at 11pm, it charged for about 1.5 hours then stopped and never restarted again. It was left overnight plugged in. Until I unplugged & re plugged at 7am and it charged again for a short period.
 

It seems to be an issue with starting charging again. It worked fine a few months back, but last few months it’s been problematic.

What is the make and model of the other EV?

VW ID3 - that works fine. It will start & stop charging with no issues

OK, good to know as there was the odd poster early on reporting issues with two cars with the same manufacturer

I assume you are using the same email account for both vehicles?

No we are using the same account but different emails. As I said was working fine for months. Then started doing this in the last couple of months.

To add to this. I’ve charged with both a normal public charger & 3 pin at another location without the charge anytime app. These have all worked fine recently.

Only get the issue when using the charge anytime app.