My OVO energy

I have a payg smart meter and not had an issue before receiving the payment before.  I have been told today a voucher was sent??? Why?  It has always been added straight onto meter.

Hi. Is there a way to find out how much ev charging  is done whilst generating on solar mode? I have an Indra smart pro and solar panels.

After getting a generic “ineligible for smart meter” message online, I messaged to ask why I was ineligible and I was told that I could get a smart meter installed but only if I lose one hour of off peak rate.When I queried further I was told that OVO only have “ECO 7” smart meters available which are 7 hours overnight off peak.  My plan has 8 hours off peak (just a domestic rolling variable plan).Has anyone else experienced this?  Does this sound right?   I didn’t progress any further because I didn’t want to commit to worse terms just for the sake of a smart meter.  It felt a bit like they were saying yes you can have a smart meter, but it’s going to cost you. 

Hi will my electric go off over a bank holiday weekend,e.g.,good Friday Saturday Easter Sunday & Easter Monday.

Hi, I have a PAYG - not smart meter. My screen is blank, even though I have tried pressing the blue button. I topped up my key card with £50 but I'm not sure if it was processed as my screen is blank. I'm really worried my electricity will run out as it's the Easter holiday weekend. I tried to call SSE/OVO earlier but they keep punting me to their website chat - who tell me to call them. I can't get any contact. Any ideas what I can do? There was a power failure earlier in the week but my electricity is still on. Thanks in advance 

Hi, just moved to Ovo and signed up for charge anytime.  Are there any particular settings I need to do in my ohme home pro app to make sure it works? Car is a polestar 2, so I have to use the charger for interaction with the Anytime Plan. Thanks in advance.

Hello,I  am on a Pay as you Go Smart Meter.  I just received an email to say they wanted to switch me from monthly readings. It said to give me more accurate bills.  I don't get bills on payg. They had my name and account number.  There was a link to a form to fill in my preferences myself so I said I wanted daily/ half hourly readings.  I noticed an icon in the top right hand corner which said My Account.  When I pressed it it took me to a page which is for credit meter accounts.  I phoned and the lady said they might have sent it to wrong person.  She said she could change my readings to daily/ half hourly there while on the phone.  I am anxious that they are going to change my meter from PAYG to credit mode.  She said no it will still be PAYG as they still take meter readings.  Have I done the wrong thing filling in the form?  They had my correct account number. I want to stay on PAYG. I am worried I did the wrong thing with the form as I was half asleep.  I had something

How can you redeem your voucher if you don’t have the payment card?

Hi, I have just had Solar installed in the very dull month of March and occasionally the the IHD shows that I am exporting small amounts back to the grid by showing the Pylon icon without me having an Export Tariff agreementI realise that if the Export readout shows zero, there is no cost or rewardIf the readout is below zero does this mean I am exporting without rewardOr is my export, when  the reading to below zero automatically being deducted from previously or future import electricityI hope this not too stupid a question

Its Been like this almost 1 Year and we’ve been on estimated Electric bills.  (Gas is working albeit I have to punch in the readings manually, probably because electric is faulty)Bulb are absolutely hopeless at getting it fixed despite multiple emails. Last message was that they “Rejected” the request (“They” being some kind of Smart Meter Engineer I guess)I just want to know if its actually still taking readings in the background? if so things will turn out fair in the end I suppose.  But if its not then I need to know the next steps.Anyone else had a similar code or situation?Thanks

I've just switched to OVO and the first first payment will be taken on 18 September. I want to use a different current account from the one I gave when I filled in the switch form. How can I do it?

I too am on the Variable Simpler Energy Plan and have received an email that the prices are going to increase. They say the prices are based on November 2022 wholesale prices which were extremely high, but are advising switching to a Fixed Tariff, which I assume is based on November 2022 prices.Today the wholesale prices of energy are down 70% surely it must be better to be variable if the prices are going to drop, rather than tie myself into high November prices.August 2022 £320.00 / Megawatt. March 2023 £44.50 / Megawatt.

So I just signed up to this charge anytime for my Tesla but see it’s cheaper after 11pm ????? And starts then ?I know I can plug in any other time but it’s my standard tariff , is this correct? from 11pm 

I am a landlord and need to arrange for an all electric flat to have an Economy 7 account and install a night storage heater. Slightly galling as the current heating system allows for control to use only when needed and the tenants use only about 67% of energy that the calculations with a night storage heater would use - yeah I know. Anyway previously advised by OVO that they can not convert the  existing Smart meter to E7 so to best the system thought it made sense to get a new Smart meter installed as soon as tenant moves out next month. First of all OVO can not find the property and manage to confuse with another property with a different postcode. Still they can not find the right property. Then they say I have to wait until the property and account is actually returned to me before I can book a new meter installation appointment. *edited by moderator*Any suggestions ? 

hi all i am going potty my electric bill alone is costing £100 every 6 days and over night i am waking to have already using according to my smart meter between £7 and £8 when everyone in bed asleep  only time has gone down is when switched fuse box off at night for couple of hours but cannot keep doing this have been on to our supplier who dont seem in any rush to help but said will look into it mean while we have to keep topping up which is crippling us and getting into debt can anyone please help

I am trying to take a final meter reading before switching to a new supplier tomorrow but my meter is displaying a message (which is incredibly hard to read) and no numbers. Has anyone experienced anything like this?

I working for a letting agent. We have previously used a company called Just Move in, to arrange our utility switching. They notify the utility companies of tenancy ending, the details of a landlord for the interim period and then the names of the new tenants. We enter the information they need into a portal.  Since the OVO SSE merger, OVO has refused to accept any information, leading to very long phone calls with OVO to try and help tenants and landlord with utility switching.  its lke we are stepping back in time.  Surely there is a better way for this information to be given to you rather than multiple phones and refusal to do anthing due to GDPR. Please can you let me know when OVO will have agreement in place with utility switching companies such as Just Move In, as the current situation is terrible 

My elderly mother is severely hard of hearing and cannot cope with telephone calls now. She officially named/agreed with OVO for  my brother to be her representative to deal with her account however he was told on a later call that he cannot discuss/change her direct debit as she asked him to do and that instead my mum would need to telephone(!) to get a WhatsApp number for collections (or whatever the payment dept calls themselves now) to do it herself. The other option offered was for my brother to become financially liable and be named on our mother’s bill.  All my mum wants is to do is reduce the new direct debit amount as she is substantially in credit. It hasn’t helped that my mum has been telephoned by OVO since and had messages that she cannot understand and this whole experience has her sick with stress. What part of “cannot hear” does OVO not comprehend? Why can’t her representative actually represent her? We didn’t have t

Hi, we are usually emailed our bill but haven't received this month's. We have just been informed that our account has been put on a 'billing hold, ' although the bill is still showing on our online account and we have been advised to carry on paying our bills from here until the issue has been resolved. Why would our account be put on a billing hold? Is it just a technical issue? Something to do with the Government energy support scheme? We have never missed a payment and send regular meter reading etc 

Hi,I'm an existing OVO user (for a few months now).I've been told that I can get cheaper evening bills if I install an Economy 7 or Economy 10 meter.I’ve read the advice here - what do I do next?Thanks.

Hi, I received my first gas and electricity bill last week, which was based on estimates since I had only provided a reading when I moved in. However, after realising I needed to submit monthly readings, I submitted the readings straight away and realised I was overcharged. In that month, I spent less energy than what was actually estimated. Will the amount I was charged for be adjust now that the real usage can be calculated? How will I be refunded for that? Many thanks for your help! Laura

Sorry if this is a silly question - I can’t see it asked/answered anywhere else. If I leave Ovo do I have to return the smart meter display (I think this is what’s called the IHD)? 

Why can’t the App just put the fixed costs and VAT in the chart? Give us a true look of our costs.  yes it’s good having the up to date variable but surely it’s easy to put in the fixed costs on a daily basis.This will give a true reflection of what the bill is going to look like. 

Am I the only one who is enjoying the challenge of reducing electricity use between 4 and 7?I am loving having to do nothing after getting in from work and being rewarded.

In recent Budget the Govt have introduced measures that will require energy suppliers to charge pay-as-you-go (PAYG) meter customers the same energy Tariffs as they charge their DD payment customers.  See following link to Martin Lewis website explaining these changes.https://www.moneysavingexpert.com/news/2023/03/extra-costs-for-prepayment-meter-households-to-be-cut/As a DD customer with a smart meter considering cancelling my DD and moving to Pay On Demand (POD) i.e. monthly bill payment in full with no credit bakance, I'm being advised by the OVO collections team that this method of payment comes with a tariff and standing charge premium which will increase my annual bill by ca £250.Other threads on DD payments in this forum have discussed at length the need for OVO (and other energy supplie