Energy smart tracker

Hi @Dolly5 ,

My name is Blastoise186 and I’m one of the forum volunteers here. I’m also one of the resident smart meter experts on the forum.

There is no need to have an engineer visit and there’d be nothing that an engineer visit would fix anyway. There’s already remote fixes in progress which should result in some firmware updates being pushed out to properly fix the issue. Hang in there for now - it’s being worked on.

Your Smart Meter is working fine and your bills aren’t affected.

I'm a bit concerned that I will be charged an extortionate amount of money, because my smart meter is showing I have over £819, when it should be reading just over £81 if my first credit amount has been credited of course. 

I can reassure you now, that you won’t be overcharged at all. It’s just a display bug for which a fix is already underway.

Your In-Home Display should also be treated as a guide only. The real bill can be found in your online account which is the single source of truth.

Because I only have a smart energy tracker, I am unable to have access my account online. I have tried by downloading the app. It's not possible. 

Are there still people having the same problem as me? 

If you’ve recently been migrated to OVO, you need to set up your online account in MyOVO before you can use the app. https://account-activation.ovoenergy.com/confirm-email . This link will work once you’ve had your welcome pack from OVO, but in some cases you may need to wait for your first bill before you can set it up.

There are a probably a few, but the plan is to fix ALL of them in one go remotely.

I was originally with sse. I only found out they were with ovo a couple of days ago. I used to have a key to access my meter cupboard, the energy smart tracker I have been using for more than a year. I wasn't informed about being a access my account online at all from the person who installed my meter unfortunately. I will endeavour to try via my ovo though. 

Whether it works will depend on whether you’re still with SSE though. You’d be informed of your account migrating, so if that link doesn’t work, you might still be with SSE. In which case you’d want https://my.sse.co.uk/

One will work, one will not.

OK thanks. I will let you know whether either of them work.