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Jubilee101968
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October 5, 2023
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Wan light flashing every 5 seconds- But EDF say they can't commission?

  • October 5, 2023
  • 18 replies
  • 2569 views

Hi, I have a smart meter that was installed by EDF. The WAN is blinking ever 5 seconds. EDF said that they cannot commission the meter due to signal. They say they cannot inform the DCC as they have not been able to commission.  However I have read that the wan blinking every 5 secs means that the smart meter (electric is communicating) I would be grateful for any insight here. 

Best answer by Blastoise186

Updated on 31/03/25 by Ben_OVO

Sorry for the wait! Had a lot of IRL stuff over the weekend.

I think EDF needs to forcefully recommission your site from scratch. If they won’t do that, then a meter swap might be needed. It looks like no-one ever bothered to do it properly in the first place...

 

18 replies

Blastoise186
Super User
Blastoise186Super User
Super User
October 6, 2023

That’s correct - 5 second flash is normal.

Can you show us some photos?

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    Jubilee101968Author
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    October 6, 2023

     

    J
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    Jubilee101968Author
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    October 6, 2023

    The HAN is permanently green. The WAN flashes every 5 seconds. I have spoken to EDF who say they cannot commission. Thanks 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 6, 2023

    Ok. How often does the HAN light flash and what colour?

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    Jubilee101968Author
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    October 6, 2023

    The HAN is permanently green and does not flash. The WAN flashes green every 5 secs.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 6, 2023

    This is a matter for DCC and EDF to figure out. Not much you can do I’m afraid. Sorry about that

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    Jubilee101968Author
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    October 6, 2023

    Thanks. 

    J
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    Jubilee101968Author
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    October 6, 2023

    I have another question. Should EDF report the meter to DCC as installed even if it is not working or do they only do this when commissioned ??

    Thanks

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 6, 2023

    They can - and should - do it now

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      Jubilee101968Author
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      October 6, 2023

      EDF refuse to. They say that the meters need to be commissioned to be registered. Would O be better of trying another supplier ??

       

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