Is a ghost using electricity when I'm not at home?

Are the readings actual or estimated to get those figures?

Hi,

Firstly, please can you post photos of the meters themselves. If you could also post screenshots of what you’re seeing, it’ll help a ton.

We’re forum volunteers, so we can’t access your account ourselves but we’re also completely independent. We can definitely try to figure this out with you!

BPLighltlog & Blastoise 186 - the information I am talking about was shown on my daily ‘December usage’ so I am assuming it is the figures OVO are using to charge me ?  Right now it is beyond me to send screen shots but you will have identical formats on your own account records and will have ‘daily usage’ figures too.  All I’m saying is that when I am NOT at home how can the electrical kWh total be higher tha when I am at home ?  It is probably something I am going to have to take up with OVO.

I see. If it’s usage data then you’re not being billed to that. Check your actual Meter Readings via https://account.ovoenergy.com/meter-readings/history/electricity and https://account.ovoenergy.com/meter-readings/history/gas . Do these say Estimated, Manual or Smart?

It really does depend on whether the meter readings used are actual or estimated to get your usage data. If they are actual (or smart) then you need to look further into what’s happening 

I’m afraid the usage chart itself doesn’t help us answer your question. We need to know whether the data was built from actual readings or not.

Blasoise 186 - “ I see. If it’s usage data then you’re not being billed to that.” - if that’s the case then surely the information show is completely bogus ?  It states ‘Your December 2022 usage’ and clearly shows my daily usage ?

Thank both for your comments

@Darrell you can see what type of readings on your account page like this 

I’m assuming now that the usage shown must be ‘estimated’ since I have recieved an email saying my smart meter is not sending any info and they asked me to submit usage figures - which I have just done.  I would have thought it prudent for OVO to show that usage figures are estimated when they are ?  That woud have saved me getting steamed up about it ?

Once again thank you for your input.