My OVO energy

Updated on 16/10/24 by Bradley_OVO: There’ll be a planned outage that’ll affect your ability to top up  We want to let you know that maintenance is planned on the following times: Sunday 6th October from 7am to 9am Thursday 10th October from 8pm to 2am (overnight into early Friday morning) Sunday 13th October from 1am to 5am Sunday 20th from 7am to 5pm Monday 21st from 12am to 5am Sunday 27th from 9am to 3pm During this time, OVO Pay As You Go customers with a smart meter won’t be able to top up. Your supply won’t be disconnected as there’s a ‘non-disconnect’ friendly credit period for all smart meter customers overnight – between 6pm and 9am Monday to Saturday, and Saturday from 4pm through until Monday morning at 9am. If you’re off supply heading into this planned maintenance period, and you need to top up to get back on supply while it's taking place, you’ll be able to add credit to your meters via a Payzone or a post office This work helps make sure things keep running smoothly for

Updated on 06/07/26 by Abby_OVO Re-enable your smart meter by following this video If your credit has run out on your Pay As You Go smart meter and your gas supply has switched off, you’ll need to add credit and re-enable your supply. Even when you’ve put credit on the meter, it won’t automatically turn back on. To turn it back on, you’ll need to follow the process below. In this short video we'll show you how to re-enable the gas supply on your Aclara second generation (SMETS2) meter. Before you begin make sure you’ve switched off all appliances, this includes turning off your boiler at the mains. Click to watch our Youtube video - How to re-enable the gas supply on your Aclara SMETS2 meter If you’re off supply and unable to reconnect following the steps outlined in the video, please contact our Support Team directly. How to get in contact about my OVO Pay As You Go account  Thanks,The OVO Team

Updated on 06/07/26 by Abby_OVO Re-enable your smart meter by following the video below If your credit has run out on your Pay As You Go smart meter and your electricity supply has switched off, you’ll need to add credit and re-enable your supply. Even when you’ve put credit on the meter, it won’t automatically turn back on. To turn it back on, you’ll need to follow the process below. In this short video we'll show you how to re-enable the electricity supply on your Elster smart meter. Before you begin this process, make sure you’ve switched off all appliances, this includes turning off your boiler at the mains. Click to watch our YouTube video - How to re-enable the electricity supply on your Elster meter If you’re off supply and unable to reconnect following the steps outlined in the video, please contact our Support Team directly. How to get in contact about my OVO Pay As You Go account  Thanks,The OVO Team

Updated on 06/07/26 by Abby_OVO Here’s how you can activate emergency credit on your Aclara gas meter In the short video below we'll show you how to access emergency credit on your Aclara second generation (SMETS2) smart gas meter. This makes sure your home has gas until you're able to top-up.  Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up. Click to watch our YouTube video - How to access emergency credit on your Aclara SMETS2 gas meter For more information on prepayment smart meters and a list of meter manuals, check out this forum topic. You can find our emergency and contact info below:  Thanks,The OVO Team

Updated on 06/07/26 by Abby_OVO Here’s how you can activate emergency credit on your Elster gas meter In the short video below we'll show you how to access emergency credit on your Elster smart gas meter. This makes sure your home has gas until you're able to top-up.  Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up. Click to watch our YouTube video - How to access emergency credit on your Elster gas meter For more information on prepayment smart meters and a list of meter manuals, check out this forum topic. Thanks,The OVO Team

Updated on 24/06/26 by Ben_OVO How to manually add a top up using the UTRN code on your receipt  In this short video we'll show you how to top up your electricity credit on your Secure meter. You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email. Then just follow the steps in the video. Click to watch our YouTube video. Still need help? See our guide on smart meter top up issues here. Thanks,The OVO Team

Updated on 24/06/26 by Ben_OVO How to top up your electricity or gas credit on your Smart Energy Tracker In this short video we'll show you how to top up your electricity or gas credit on your Smart Energy Tracker.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email. Then just follow the steps in the video. Click to watch our YouTube video - How to top up your electricity or gas credit on your Smart Energy Tracker Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.   Thanks,The OVO Team

Updated on 18/05/26 by Ben_OVO How to access emergency credit on your L+G electricity meter In this guide we'll tell you how to access emergency credit on your Landis & Gyr electricity meter. This makes sure your home has electricity until you're able to top-up.  Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up. You can access emergency credit on a Landis & Gyr prepayment meter when your balance falls low (usually below £2.00) and ‘EmCr’ begins flashing. You can access the emergency credit by following these steps: Wake the meter up by pressing the ‘A’ button Keep pressing the ‘A’ button until you see ‘Accept EmCr?’ or ‘EC accept A-no B-yes’ Press the ‘B’ button to accept the emergency credit The screen may ask you to press ‘B’ again, and the emergency credit will be active This video will also show you the process of accessing the emergency credit. For more information on prepayment smart meters and a list of

Updated on 19/05/26 by Ben_OVO How to manually add credit to your Aclara smart meter In this short video we'll show you how to top up your electricity credit on your Aclara second generation (SMETS2) meter.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your top-up receipt, or confirmation email. Then just follow the steps in the video. Click to watch our YouTube video - How to top up your electricity credit on your Aclara SMETS2 meter Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes. You can find our contact details below:  Thanks,The OVO Team

Updated on 09/06/26 by Ben_OVO Re-enable your EDMI electricity smart meter by following these steps If your credit has run out and your supply has switched off, once you have credit on the meter again you'll need to re-enable your supply. This is a built in safety feature of your meter. In this short video we'll show you how to re-enable the electricity supply on your EDMI meter. Before you begin make sure you’ve switched off all appliances. Click to watch our YouTube video - How to re-enable the electricity supply on your EDMI meter If you’re off supply and unable to reconnect following the steps outlined in the video, please contact our Support Team directly.   Thanks,The OVO Team

Updated on 09/06/26 by Ben_OVO How to top up your gas credit on your Aclara second generation meter In this short video we'll show you how to top up your gas credit on your Aclara second generation (SMETS2) smart meter.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email. Then just follow the steps in the video. Click to watch our YouTube video - How to top up your gas credit on your Aclara SMETS2 meter Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.   Thanks,The OVO Team

Updated on 09/06/26 by Ben_OVO How to top up your electricity credit on your Landis & Gyr smart meter In this short video we'll show you how to top up your electricity credit on your Landis & Gyr (L+G) smart meter.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email, then just follow the steps in the video. Click to watch our YouTube video - How to top up your electricity credit on your Landis & Gyr meter Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.   Thanks,The OVO Team

Updated on 08/06/26 by Ben_OVO How to access emergency credit on your Aclara electricity meter In this short video we'll show you how to access emergency credit on your Aclara second generation (SMETS2) electricity smart meter. This makes sure your home has gas until you're able to top-up.  Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up. You can watch the video here. For more information on prepayment smart meters and a list of meter manuals, check out this forum topic.  Thanks,The OVO Team

Updated on 08/06/26 by Ben_OVO Re-enable your EDMI gas smart meter by following these steps If your credit has run out and your supply has switched off, you’ll re-enable the meter once you’ve topped up. In this short video we'll show you how to re-enable the gas supply on your EDMI meter. Before you begin make sure you’ve switched off all appliances. Click to watch our YouTube video - How to re-enable the gas supply on your EDMI meter If you’re off supply and unable to reconnect following the steps outlined in the video, please contact our Support Team directly.  Thanks,The OVO Team

Updated on 08/06/26 by Ben_OVO How to access emergency credit on your Secure gas meter In this short video we'll show you how to access emergency credit on your Secure gas meter. This makes sure your home has gas until you're able to top-up.  Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up. Click to watch our YouTube video - How to access emergency credit on your Secure gas meter For more information on prepayment smart meters and a list of meter manuals, check out this forum topic.   Thanks,The OVO Team

Updated on 02/09/25 by Abby_OVO How to top up your gas credit on your Secure smart meter In this short video we'll show you how to top up your gas credit on your Secure smart meter.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email. Then just follow the steps in the video. Click to watch our YouTube video - How to top up your gas credit on your Secure meter Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.   Thanks,The OVO Team