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sanddy24
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June 17, 2024
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Why am I getting an error on PAYG phone app using my Android?

  • June 17, 2024
  • 12 replies
  • 140 views

I'm on PAYG so downloaded the app to both my phone and tablet (both android)   I can access my account through the tablet but the phone just gets the popup message OVO has stopped, does anyone know how to fix this?

Best answer by Blastoise186

I see. This sounds like an issue for PayPoint to fix, as they’re the developer of that app rather than OVO.

The other snag I can see here is that you’re running a pretty old device at this point, for which Android 8.0 Oreo is the last available Android release it can get - the most recent is Android 14 with Android 15 coming in a few months from now. That’s quite a lag which may suggest that you’re right on the edge of what the app will support.

I’d say you’ve got at most two years left before the OVO Top-Up app - and most of your other apps - totally lock you out on that device.

12 replies

Blastoise186
Super User
Blastoise186Super User
Super User
June 17, 2024

Howdy @sanddy24 ,

Sometimes re-installing the app fixes this. Have you tried that yet?

If that doesn’t work, please tell me what device you’ve got e.g. Samsung Galaxy A54 or Google Pixel 6a and what version of Android you’re running - if you can grab the app version too, that also helps. If you can tell me this for both devices, that’d be ideal.

Thanks!

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sanddy24Author
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June 17, 2024

Uninstalled and re-installed a few times, still getting the same message, phone is a galaxy S7,

MODEL: SM-G93F

Android version 8.0

Abby_OVO
Community Manager
Abby_OVO
Community Manager
June 18, 2024

Hey @sanddy24 

 

Sorry to hear you’re having issues.

 

Is it the same app on both devices, and one isn’t the pay monthly OVO app? It sounds like the pop up is coming from our pay monthly app which wouldn’t work with your PAYG account.

 

Would you be able to share a screenshot of the pop-up with us?

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sanddy24Author
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June 19, 2024
Clicking on the app brings up this message and this message only

 

Blastoise186
Super User
Blastoise186Super UserSolved
Super User
June 19, 2024

I see. This sounds like an issue for PayPoint to fix, as they’re the developer of that app rather than OVO.

The other snag I can see here is that you’re running a pretty old device at this point, for which Android 8.0 Oreo is the last available Android release it can get - the most recent is Android 14 with Android 15 coming in a few months from now. That’s quite a lag which may suggest that you’re right on the edge of what the app will support.

I’d say you’ve got at most two years left before the OVO Top-Up app - and most of your other apps - totally lock you out on that device.

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    sanddy24Author
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    June 19, 2024

    Well I have the ovo app on my tablet running on android 8 so........

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    June 19, 2024

    I’d also need to know what device your tablet is, since you don’t seem to have mentioned it yet.

    Each Android device has a different build that’s unique to that model (and often each sub-model/variant!) so just because one works, doesn’t mean they both will even if they’re the same manufacturer.

    The other snag is you’re still running that phone on Samsung Experience… Let’s just say it’s… Pretty broken these days… It was based somewhat heavily on Samsung TouchWiz and was later replaced by Samsung One UI which was a total rebuild. There is no alternative to that which you can still use on a Galaxy S7.

    Might make it hard to fix unfortunately. Depends on PayPoint.

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      sanddy24Author
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      June 20, 2024

      Thanka for the replies

      Ok  so why did it work last year?

      Not sure when it stopped as I had put the app on the tablet for handyness sake

      My wife has a newer model S7 when she gets back I'll check her phone

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      June 20, 2024

      Android 8 support was terminated by Google on the 4th October 2021. Samsung would have killed support at around the same sort of time. As of right now, only Android 12 and later are supported upstream by Google. In a few months time though, Android 12 will also hit the bin.

      Apps might continue to work after an Android version goes EoL, but it’s no longer guaranteed. As apps continue to get updated for newer Android releases, compatibility with older ones will slowly begin to break.

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      sanddy24Author
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      June 20, 2024

       Well I cant be bothered buying a new phone every 2 years or so just to buy electricity so I better go and have a think

      Thanks again for your help

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