My OVO energy

Hi all, So I’ve joined the Power Move Flex with Charge Anytime.  I’m looking for clarity on what constitutes a session. For every 3 hours is a session but if I plugged in for 6 hours does that count as 1 or 2 sessions?  Wondering if I would need to unplug and replug in day every few hours or at least every day or can I leave it constantly plugged in, if for example I didn’t use the car for a few days.  thank you  

Inbetween bills , which are paid monthly with readings sent in,  i got an email telling me i have negative balance on my account, please pay now.   Well, of course i have a negative  balance.  Its always negative till i settle the bill.  So why tell me this ?  I contacted OVO about these ‘ Neg ‘ emails and they said we’ll stop them and we will put £10 in your account for the hassle.I never got the £10 that i’m aware of, because it wasn’t listed in plain text that it had been given to me. Then i get another email today 19th Sept. saying i have a negative balance.  My bill isnt due till the  25th of the month, so yes i will have a negative balance.  In fact as soon as i pay the bill, the negative balance will be there again the day after because, strangely, i use elec. and gas every day.  Just stop please.

Hi Can somebody explain the 10% price rise as by my calculation my night rate has gone up 16% and my day rate by 9% so im a little confusedThanks Douglas

I've had an email from someone claiming to be my complaints handler.But the email hasn't come from an ovo email address. I do have an ongoing complaint. I'm waiting to be switched to payg. The only way that information would have got out would be a breach of gdpr on ovos side. I'll attach a photo.Is this a real ovo human? 

I am wondering if anyone has experience using solar power in Mexico. My first billing was wow this is worth it. Now it is like I don’t have solar at all. Example my first 3 bills 60 pesos now 2400 pesos. By the way we don’t live there.  

My meter is burnt out, and National Grid disconnected it because it’s unsafe.OVO doesn’t offer 24/7 emergency support to replace the meter, so I’m stuck with no electricity and no way to contact anyone at OVO.It’s Saturday night, and I have 5 tenants in my HMO sitting in the dark.This is OVO’s responsibility, but we’re being forced to live without power until at least Monday. This is completely unacceptable—what are you going to do about it? 

My anytime charge has failed for three nights. I’ve only just had the equipment installed and it hasn’t to the best of my knowledge ever worked.  The services are connecting though as when I select urgent charge in the ovo app it successfully starts, communicating with Hypervolt charger. has anyone seen similar behaviour please? thanks sophie

I’ve been trying to do a FIT change of ownership for 6 months now and still pulling my hair out on a daily basis trying to explain to the people in the FIT team! Absolute disgrace! I've complained god knows how many times, sent multiple e-mails and still nothing!! I actually don't know what to do now apart from rip out the solar panels and dump them in OVO's carpark and not even bother with the whole scheme but I desperately need the payments from them to help with bills! I feel completely stuck! The change of ownership process is completely flawed and very difficult to follow. If there is anything wrong with the application they just send a generic e-mail saying something is missing and they don't tell you exactly what's wrong. So you call them endlessly and they tell you it's all ok and to ignore the generic e-mails. Then I call for updates as they never get back to you and they tell me information is missing, so I send them everything again and again and then send complaints asking

I’m trying to find out what tariffs OVO is providing and the charges.  I have found the following page on their website but cannot understand it.  There appear to be multiple versions of many of the tariffs that have identical names but different rates.For example, there are multiple tariffs called ‘Smart Economy 9’ showing different rates and multiple tariffs called ‘Simpler Energy’ showing different rates.  How do I tell which rates would apply to me (NB I have already entered my post code)?https://plans.ovoenergy.com/

I am a new ovo customer and I have to give a meter reading in the next 5 days. Simple yes? No! No matter how I try to submit the readings (app, mobile website, website website) I have a message pop up after I log on telling me my switch is on hold as there is a problem and I have been sent an enail explaining this. I have only recieved one email and it says “hooray your switched!” Kinda thing with a link to upload meter readings. I click on the link and end up at the same page saying there’s an issue and I’ve been emailed. Please save me!

Hi, trying to charge my Hyundai Ionic 5 for the first time, appreciate it's only beta at present.  I've plugged in but ca app says unplugged and no urgent charge option. Any ideas please?   

Help does anyone else's GPS turn off in the car when changing the charge time on the ovo app? 

I was on payg with boost then changed to ovo payg, I have gone to direct debit with ovo, I still have £90 credit on the payg account how do I get that back ?

OVO has requested my June FIT reading but the link does not work. States “…...can’t reach this page”. I have emailed OVO but in my experience it will be many weeks before I get a reply.  Anyone else having a problem submitting their reading please?

I just tried to initiate a webchat to ask about changing tariffs. The chat ended abruptly with this instruction:  Is that really a freephone number? If not, would someone please put the chatbot right?

When will I be able to check my bill online it's been waiting over three years for the new website and app. 

My IHD stopped working 3 days ago. When I turn it on its stuck at "searching for smart meter" screen. And don't want to display any more information. My online account also stopped on 3 days ago balance. But the smart meter itself is working and shows the actual balance. Pls help me. What can I do?

Hi,I’ve got a smart appointment booked and have ask for the engineer to replace my current semi concealed, traditional gas meter with a wall mounted smart meter. I have a few questions which I couldn’t get answered when booking, and wondered if anyone here might know…The meter is in a raised plant bed (which I’m removing) outside directly in the middle of the house. I’d like to move it a foot or so to the right so that it’s not so visible. Will the engineer be able to move it slightly without the transporter being involved? As the meter is going from semi concealed to wall mounted, will I need to have purchased a new meter box before the appointment? Will the engineer be able to fit this for me? What size will the meter box need to be to ensure the new meter fits?thanks so much for your help

My meter went "dumb" a few days ago see usage screenPhoned help line on 27th August and young lady I spoke to was unable to get a reading when she tried, unlike the previous time this happened in early August when it was successful and things returned to normal.She went off to consult and it was concluded that as I have all 3 lights flashing at the correct frequency then I would need an engineer to visit and this is booked for next week.Going on past experience, I am not so sure as I checked online this morning and “Home Page” now hasClicked on the meter reading link and I getSo I am unable to enter any manual readings as this part of the application seems not to be aware of the lack of readings. I had this before when bill production managed to switch me to monthly readings some how and this was fixed by one of the moderators raising with I guess 2nd/3rd line support.I wonder if a moderator can raise this with their support as it would save an engineer visit and again from previous ex

‘Upgrades’ is a slight billing misnomer for features that cost, separate from fuel costs and VAT. I have one: a small monthly contribution to the OVO Foundation.I can’t be certain, but I’m fairly sure that hitherto the cost of this ‘upgrade’ was added on the opening day of the current period to the ‘Other charges’ section of the billing details for my account:    I’m still not seeing it, on 8 August.Can anyone else with a chargeable upgrade see it now? I’d like to know if this is a global change (e.g. shifting it to the Direct Debit date), or whether it’s just my blighted account that’s acting up again.