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Best answer by Abby_OVO

Updated on 18/08/25 by Emmanuelle_OVO:

 

Hey @Graff25 

 

I’m glad to see a couple of our volunteers have already stopped by to help you out here, I just wanted to pop on and clear up the time frame of when you can cancel without the exit fees being applied.

 

Firedog is correct in that the industry rule is we must allow 49 days, all suppliers must offer a 49 day grace period when reaching the end of your contract to allow you to switch without exit fees. This is stated by Ofgem. We offer a 53 day grace period instead, you can find more about this on the help article too, there’s a helpful section titled ‘Will I be charged an early exit fee?’.

 

Additionally, customers do not need to pay exit fees when switching to Pay as you go, or when a contract ends due to moving house.

 

I hope this helps.

7 replies

Blastoise186
Super User
Blastoise186Super User
Super User
October 28, 2024

If you quit now, then YES it will. If you wait until 30 days before End of Contract OR when you get the renewal invite, it’ll be waived.

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    Firedog
    Super User
    FiredogSuper User
    Super User
    October 28, 2024

    The rule is the exit fee isn’t payable if you switch after 49 days before the contract’s end date. That was yesterday ...

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
      Abby_OVO
      Community Manager
      Abby_OVOSolved
      Community Manager
      October 29, 2024

      Updated on 18/08/25 by Emmanuelle_OVO:

       

      Hey @Graff25 

       

      I’m glad to see a couple of our volunteers have already stopped by to help you out here, I just wanted to pop on and clear up the time frame of when you can cancel without the exit fees being applied.

       

      Firedog is correct in that the industry rule is we must allow 49 days, all suppliers must offer a 49 day grace period when reaching the end of your contract to allow you to switch without exit fees. This is stated by Ofgem. We offer a 53 day grace period instead, you can find more about this on the help article too, there’s a helpful section titled ‘Will I be charged an early exit fee?’.

       

      Additionally, customers do not need to pay exit fees when switching to Pay as you go, or when a contract ends due to moving house.

       

      I hope this helps.

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      Newcomer
      shubhamkhandelwal
      Newcomer
      November 1, 2024

      My lease will end before the 12-month term. If I switch now, will this be considered an early exit and result in charges on my fixed tariff?

       

      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      November 1, 2024

      According to this thread 

      you should be ok

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      Firedog
      Super User
      FiredogSuper User
      Super User
      November 1, 2024

      No. It’s quite clear in the terms and conditions:

      You won’t have to pay an exit fee if:

      • you cancel your energy plan because you’ve moved house;

      Read the rest of Section 10 there, which explains what you should do when moving out.

      Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
        Emmanuelle_OVO
        Retired Moderator
        Emmanuelle_OVO
        Retired Moderator
        November 4, 2024

        Hey @shubhamkhandelwal

         

        Welcome to the OVO Online Community

         

        Firedog has given some helpful advice here, you just need to let us know you’re moving out via your online account or app & we’ll close your account. You won’t be charged an exit fee. Then when you move into your new property you’ll inherit the supplier there & can decide whether you’d like to switch away from them. 

         

        No. It’s quite clear in the terms and conditions:

        You won’t have to pay an exit fee if:

        • you cancel your energy plan because you’ve moved house;

        Read the rest of Section 10 there, which explains what you should do when moving out.

         

         

         

        Renewable Energy? Big Fan.
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        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd