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Graff25
Rank 1
October 28, 2024
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Will I be charged an exit fee when my fixed tariff ends?

My fixed for gas and electric finishes on December 15 will I still be charged the exit fee ?

    Abby_OVO
    Abby_OVOBest Answer
    Community Manager
    October 29, 2024

    Updated on 27/08/26 by Chris_OVO

     

    Hey @Graff25 

     

    I’m glad to see a couple of our volunteers have already stopped by to help you out here, I just wanted to pop on and clear up the time frame of when you can cancel without the exit fees being applied.

     

    Firedog is correct in that the industry rule is we must allow 49 days, all suppliers must offer a 49 day grace period when reaching the end of your contract to allow you to switch without exit fees. This is stated by Ofgem. We offer a 53 day grace period instead, you can find more about this on the help article too, there’s a helpful section titled ‘Will I be charged an early exit fee?’.

     

    Additionally, customers do not need to pay exit fees when switching to Pay as you go, or when a contract ends due to moving house.

     

    I hope this helps.

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    7 replies

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 28, 2024

    If you quit now, then YES it will. If you wait until 30 days before End of Contract OR when you get the renewal invite, it’ll be waived.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Firedog
      Super User
      FiredogSuper User
      Super User
      October 28, 2024

      The rule is the exit fee isn’t payable if you switch after 49 days before the contract’s end date. That was yesterday ...

      Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
        Abby_OVO
        Community Manager
        Abby_OVOBest Answer
        Community Manager
        October 29, 2024

        Updated on 27/08/26 by Chris_OVO

         

        Hey @Graff25 

         

        I’m glad to see a couple of our volunteers have already stopped by to help you out here, I just wanted to pop on and clear up the time frame of when you can cancel without the exit fees being applied.

         

        Firedog is correct in that the industry rule is we must allow 49 days, all suppliers must offer a 49 day grace period when reaching the end of your contract to allow you to switch without exit fees. This is stated by Ofgem. We offer a 53 day grace period instead, you can find more about this on the help article too, there’s a helpful section titled ‘Will I be charged an early exit fee?’.

         

        Additionally, customers do not need to pay exit fees when switching to Pay as you go, or when a contract ends due to moving house.

         

        I hope this helps.

        Currently Playing: She's Electric
        Newcomer
        shubhamkhandelwal
        Newcomer
        November 1, 2024

        My lease will end before the 12-month term. If I switch now, will this be considered an early exit and result in charges on my fixed tariff?

         

        BPLightlog
        Super User
        BPLightlogSuper User
        Super User
        November 1, 2024

        According to this thread 

        you should be ok

        Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
        Firedog
        Super User
        FiredogSuper User
        Super User
        November 1, 2024

        No. It’s quite clear in the terms and conditions:

        You won’t have to pay an exit fee if:

        • you cancel your energy plan because you’ve moved house;

        Read the rest of Section 10 there, which explains what you should do when moving out.

        Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
          Emmanuelle_OVO
          Retired Moderator
          Emmanuelle_OVO
          Retired Moderator
          November 4, 2024

          Hey @shubhamkhandelwal

           

          Welcome to the OVO Online Community

           

          Firedog has given some helpful advice here, you just need to let us know you’re moving out via your online account or app & we’ll close your account. You won’t be charged an exit fee. Then when you move into your new property you’ll inherit the supplier there & can decide whether you’d like to switch away from them. 

           

          No. It’s quite clear in the terms and conditions:

          You won’t have to pay an exit fee if:

          • you cancel your energy plan because you’ve moved house;

          Read the rest of Section 10 there, which explains what you should do when moving out.

           

           

           

          Renewable Energy? Big Fan.
          Terms & ConditionsAccessibility statement

          OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

          OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

          OVO (S) Gas Limited is part of OVO Group Ltd