My OVO energy

Hello,While charging my EV,  I have noticed that OVO energy pauses supplying current to the wired wallbox pulsar max charger.This causes the charger to error and it turns red. Then when the current is resumed it turns green and car resumes charging.This was causing me great deal off stress not knowing where fault lied, as I first thought issue was with charger? But thats not the case due to pause and resume - current fluctuation its the chargers behaviour.OVO energy does this when the energy is not green. Today there is no green energy and my EV charger is failing to charge at all?Can you confirm my understanding and provide a resolution?Note : I have not signed up to green energy.Despite uninstalling charge anytime the pause resume persists.Many thanks    

Anyone having trouble with latest update to the App ?I updated to new version on iPad last night but today it won’t let me in and tells me I must load the latest update.  When I go to Apple Store it tells me I am already up to date and click OPEN, the App then tells me again that I must load the latest update.  Going round in circles.

Last night, I took advantage of a DFS Power Up event to test a storage heater. The event was 04:00-07:00. I made sure the switched (Economy 7 offpeak) circuit was live, then got up at 04:00 to switch the heater’s charging bit on, expecting the ALCS to switch it off again at the end of the offpeak period at 07:00. I was surprised to see these figures in my half-hourly usage data (courtesy of Bright):     The two hours 04:00-06:00 show the power draw of the storage heater, rated at 3.3kW So, the total stored by my heater was ~6.6 kWh, much less than the 23 kWh this Dimplex QM150 is allegedly capable of storing. Could my ALCS have ended the offpeak period (nominally 00:00-07:00, Region ID 11) an hour early? How can I check its settings without having to sit by the meter all night? Can Support retrieve its ALCS calendar?The meter is Aclara SGM 1416-B 22M0104098.

The usage on my app is telling me in September I’ve used as much kw|h as I do for the whole year. OVOare telling me it’s a bug but at the same time trying to increase my DD. Also apparently they can’t see it on their computers. I’m very concerned this is going to cost me money. 

Did anyone else get a power move flex email today notifying of a power down for 02 November, 4:00 PM to 4:30 PM??As the invites usually come in at some point on the previous day to the event, I’m wondering if there’s  a power down (or up) tomorrow?? Did anyone else get a power move flex email today? 

To cut a long story short…..at the insistence of OVO we had a smart meter fitted at our holiday home in The Highlands of Scotland and were told that we had to opt for a tariff as the new meter would be pre programmed and we opted for the economy 10 tariff.Having given the system a few weeks to settle down I look at our account and see that it is still showing the Simpler Energy THTC tariff, so I email OVO to see what is going on.An hour later I get a phone call that says we are on the wrong tariff and that Economy 10 has been renamed and does not exist.We then get an email to say that we are being put on the same tariff “Simpler Energy THTC” as of tomorrow with much higher charges than quoted when we agreed to economy 10.I am left completely confused and feel totally let down by OVO. I envisage a long struggle ahead.Is Economy 10 still a tariff?Has anyone else had a similar experience and if so do you have any advice on how to continue? Any help would be much appreciated. 

I have just noticed an unexplained 45% increase in my minimum direct debit payment caused by today's change to the calculation in the Direct Debit Calculator (now calculating through to end of March 2026, rather than the end of March 2025).The impact of that change, if it is intentional, is that a lot of people (like myself) who already have a significant credit balance and are on course for a very healthy credit balance come 31st March 2025 are potentially still going to have to increase our direct debit payments and build up even bigger, and wholly unnecessary, credit balances (and further increase our direct debits if we want our credit balances refunded at the end of winter).Are any of the OVO staff who monitor the forum able to share the full details of the changes and the logic behind them?Also flagging that the changes don't seem to be compliant with the T&Cs.

We are undergoing a renovation and going forward, my old pre-payment meter is going to be replaced with a smart meter. I have £186 od credit on my pre-paymeny meter, which I obviously don't want to lose in the change over. Can Ovo guarantee that credit won't be lost in the change to a smart meter?  

​@Chris_OVO Is it this month when the £5 should be deducted from the energy bill for the survey? 

I'd like to be able to export my usage data, so I can have access to it even if I leave OVO (etc). I've never seen a function do do this. Does it exist?

Does anyone know how and when I'm likely to receive my £5 for this survey? 

I'm looking to purchasing a VW e-Golf and trying to find out if it's compatible with OVO anytime. I will be using the standard 3 pin charger. I have read conflicting info. On OVO checker it says not compatible but I'm sure someone on the forum said it was compatible. Also the terms and conditions say it is,https://www.ovoenergy.com/terms/anytime Please can someone clarify?

Good eveningI ran out of gas this morning and activated Emergency Credit (£15.00) via my card.  A few hours later I topped up my gas card with £5.00 and put it in the meter.  The normal “please wait……..” sign came up but then it went back to the first meter screen (I think it showed £15.00 emergency credit) and then went to the “please wait screen” again.  The next screen that came up was the amount of £0.01p being taken to pay back emergency credit.  It then asked me to press A which I did, however nothing happened (the meter screen was frozen).  After a while it went back to the “please wait..” screen and the £5.00 credit was then added.  However, instead of going back to the first meter screen, “please wait….” appeared again and a second £5.00 was added.  Therefore I currently have £10.00 credit on my gas meter when I only paid for £5.00.Can anybody tell me what has happened here?  Is the meter or gas card faulty?  The meter was installed back in 2007 and the gas card is from 2023. 

Looking to purchase a VW egolf 2019. completely new to this EV world.what do I need to consider? 3 pin until I can get a charger installed? Outside temp set up? The charger cable is too thick for letterbox option!any charger I need to get based on using ovo?cheaper tariffs for EV charger needed? any advice would be great for a complete newbie.thanks 

In my current Billing period I have a £15 credit for Power Move Flex (5 Sunday to Sunday weeks I guess) plus an extra £5 - has anyone else got this or can explain why?Cheers 

Anyone else on Superdeal noticed that the afternoon 2 hr boost has vanished? Could understand if this was the summer but in winter it is imperative for storage heaters.

Hello, I'm a student sharing a flat with one other person. Because of this, we split the energy bill 50/50. I usually ask for the money on the final day of the billing period every month, but I've found that it always gets boosted up a couple days later for some reason and I always end up shortchanged. So my question is - how long from the end of the monthly billing period does it take to generate a bill, and therefore start the next billing period? Ours ends on the 2nd every month, so I expected a bill today, but nothing so far.TIA! 

Changed OVO tariff from E10 to E7 on 22nd of November 2024.Account plan says E7 and in house monitor and meter shows E7 off-peak tariff from 23:30 hours to 07:30 hours (yes 8 hours, my neighbour has the same times).  The problem I have is my Dimplex Quantum storage heaters off-peak feed socket still gets power 3 times a day from 13:30 to 16:30 then 20:30 to 00:00 and 04:30 to 07:30 but are on peak rate. (E10 off peak times.)This means I only get E7 off peak times from 23:30 to 00:00 and 04:30 to 07:30 to feed my storage heaters. 3 and half hours a day off-peak energy.I informed Ovo and have an Advanced Resolutions member scratching her head and saying everything is ok OVO end, it must be my heaters.   I don't feed energy into my house at different times of the day that's what OVO do. I contacted the electrical company that supplied and fitted heaters and the said Ovo supply the energy at Ovo times.OVO arranged an engineer to come out and look at my meter but surprise surprise he never

Am concerned about my account - one thing my app doesn't seem to have the same functions etc as the help area for it. I've been on the phone to OVO twice today via the support line (money gone out) and still don't know if I'm dealing with OVO or scammers. Any suggestions?

I got the email to switch over to a smart meter last week,just as I was away ,so only digesting it now! I’m reasonably okay with having the old meter taken out,but a few concerns/questions - for those that have had the switch, mainly how these things work compared to the old RTS meters that are being phased out and the tariffs.. So what are the differences between the two meters?I’ve been on a PAYG tariff and understand that’s going to be the same with the switch to a smart meter, but for those of you that have,how much more expensive have you found it? And lastly,presuming the old meter key system for the RTS meter means I won’t be using that key to top up when the smart meter is installed?Cheers! 

I have a Ohme charger and a 3 pin that came with the PHEV. I deleted the app as requested, but realise that when charging both, the 3 pin the PHEV won't get the charge anytime as they asked me to remove the connection.Is this the correct thing to have done or should I reinstall the app etc.

Final reading from old supplier did not match those provided for your first. The electricity is right, but the gas is incorrect. Final bill says I must inform new supplier of the difference. Can you please help?

I always send my meter readings on the due date and then check my account to see whether they’ve been activated. I submitted readings on July 8. They still have not updated my account by today, July 11. Usually the updates happen within the hour. Anybody else not able to see how much they’ve spent in the past month?