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Best answer by Blastoise186

Updated on 27/02/25 by Bradley_OVO - We have now made the decision to put the introduction of charges for paper bills on hold indefinitely.

Hi ​@Mousey6 ,

Please note that the following groups can remain on paper bills at no charge if they wish, but can still opt to go paperless if they desire it:

  • Customers on the Priority Services Register (PSR)
  • Customers who receive Adaptive Comms
  • Customers who we think should be on the PSR
  • Customers who might potentially be financially vulnerable

IIRC you can change to Paperless via MyOVO or by letting OVO Support know.

1 reply

Blastoise186
Super User
Blastoise186Super UserSolved
Super User
February 10, 2025

Updated on 27/02/25 by Bradley_OVO - We have now made the decision to put the introduction of charges for paper bills on hold indefinitely.

Hi ​@Mousey6 ,

Please note that the following groups can remain on paper bills at no charge if they wish, but can still opt to go paperless if they desire it:

  • Customers on the Priority Services Register (PSR)
  • Customers who receive Adaptive Comms
  • Customers who we think should be on the PSR
  • Customers who might potentially be financially vulnerable

IIRC you can change to Paperless via MyOVO or by letting OVO Support know.

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    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd