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Johnny Thunders
Rank 3
Johnny Thunders
Rank 3
August 4, 2026
Question

New app not recording purchase transactions (again).

  • August 4, 2026
  • 5 replies
  • 85 views

A while back (a month), I had to get help here via the very kind ​@Abby_OVO to get my missing purchases to show in the app's transaction history again.

After supplying details via private message, they eventually magically appeared in my app history and it began to record transactions again.. 

Until today..

Purchased electricity at midday today - August 4, last transaction history entry is in July (this issue seems prevalent when going in to a new month?). 

When it was 'fixed', the purchase history was updated immediately after this sequence:

 

 

The bit that didn't happen today was the purchase history update.

This is (choosing words politely) beyond ridiculous that I have to go through this forum to try to affect a 'fix' at OVO's end of things - this is not a 'customer' issue/error, it is the basic functioning of the app not doing what it is meant to.

I suggested in a previous post that I was worried that it would 'break' again and that I'd have to go through this again - and sure enough…

Frustrating 😡 

Can I please get some help to get an accurate transaction history again. 

AND.. 

On behalf of anyone needing to do the same thing as myself, can we please have this now reoccurring technical issue escalated in some way (or a valid route to complain if not). 

Many thanks. 

✌️ 

 

5 replies

Chris_OVO
Community Manager
Chris_OVO
Community Manager
August 4, 2026

Hey ​@Johnny Thunders,

 

I'm really sorry to hear that you're still experiencing issues! Just a heads up, ​@Abby_OVO is off today, but I’ll touch base with her tomorrow. I’ll make sure to keep you in the loop so we can all get on the same page and resolve this for you!​

Renewable energy jokes never get old.
    Nukecad
    Super User
    NukecadSuper User
    Super User
    August 4, 2026

    ​@Johnny Thunders 

    “Purchased electricity at midday today - August 4”

    If I recall correctly (and I may be wrong) then with the new app purchases do not show up straight away but only show the next day.*

    See what it says tomorrow.

    *(I think that it may be something to do with smart meters sending data for the previous day overnight after midnight).

    I said, Hey - Watts going on.
    Johnny Thunders
    Rank 3
    Johnny ThundersAuthor
    Rank 3
    August 5, 2026

    Interesting. 

    When it was working for the 30 days before packing in again, the moment the 'meter topped up' popup happened, the balance history was updated too and was correct.

    I get the balance delay on the IHD or the app with regards to live credit amounts after just topping up, but would have thought the payment part of the app via credit card usage is what triggers the app to update it's transaction history? The physical meter always confirms the money has been credited and I've had a correct purchase history whilst waiting for the app's correct electric meter credit to show up later…

    I don't believe I'm the only person who has experienced this, I'm guessing many don't even check their payment history, but here's hoping it's just another teething issue.

    ✌️ 

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    August 5, 2026

    Hey ​@Johnny Thunders 

     

    Sorry to see that’s come up again.

     

    I’ll check back in with the same team on this and see if they can take a look/what the next best step will be.

    Currently Playing: She's Electric
      Johnny Thunders
      Rank 3
      Johnny ThundersAuthor
      Rank 3
      August 5, 2026

      Just to answer the earlier reply - the app just updated now with a balance that reflects I topped up yesterday, but the transaction is still not showing in the history section. 

        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd