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All the tech that’s powering your shift to zero carbon

1149 Topic threads
8
Carbon Cutter***
806catCarbon Cutter***
Posted in Smart meters
How can I get OVO to send the required commands to commission my smart meters?

Firstly. I should point out that I work on the technical side of smart metering so I do know a lot about the system and how it works.I originally had smart meters installed by OVO in April 2021. I live in the CSP North region, so that means Arqiva radio network Comms Hubs (EDMI). The Comms Hub did not have a signal at that point but I believe this is reported and DCC then have to address the coverage issue within 3 months. 3 months later, no improvement, but I left it for a while. About 9 months later, I noticed that the WAN LED was indicating a connection (LF flashing), but no HAN connection to the meters. I then had another visit from OVO who ripped all the existing meters off the wall (new asset provider) and recommissioned the whole lot. The service requests to add the electricity meter did not complete and I am now left in the same situation. The WAN is showing as connected. I know how to join the electricity meter and can probably work out how to join the gas meter. However, I ne

8838
Jess_OVO
Retired Moderator
2 years ago
P
Carbon Cutter*****
philipHCarbon Cutter*****
Posted in Home and heating
Solar storage - How can I work out what sized batteries I need?

We have a 12 panel array which is feeding into our  Pylontech US3000 battery. On a good day like today our battery is 90% full the panels are producing 2.97kwh. As our usage is low at this time, 2pm, the energy produced by the panels is being fed into the grid. we are just about to go onto a new tariff paying 44p/kwh   A new Pylontech US5000 battery will cost £1400. Is an additional battery worth investing in? Not sure how to work it out. We are currently producing between 1/3 and ½ of our daily usage   This obviously goes down considerably in winter months between 1-3kWh depending on the weather.All our hot water at this time of year is coming from the panels via a solar iboost to an immersion heater Summary, half our production on a sunny day is being fed to the grid. What can I do? How many batteries would I need. 

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M.isterW
Carbon Catcher***
2 years ago
N
Carbon Catcher**
Nick ChallacombeCarbon Catcher**
Posted in Home and heating
Do I need to let OVO know about my solar panel installation?

I have permission from Network Power to install 9 kWp on my roof and they said to contact OVO to let them know. I cannot find where to contact let alone who to contact, is there anyone who can help on this forum.

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N
Carbon Catcher**
2 years ago
1
Carbon Cutter***
12likeCarbon Cutter***
Posted in Home and heating
Can I connect my In Home Display (IHD) to my Solar Inverter to show my exported energy?

Does OVO supply a type of In Home Display unit for smart meters which also shows generation from solar panels?  Where can I find user and  installation instructions?   I want to know if there is a meaningful comparison of electricity usage vs generation (including setting FiT rates), and I want to know how it connects e.g. to inverter’s wifi or current clamp onto solar wire.  

176715
K
Carbon Catcher*
2 years ago
Jequinlan
Carbon Catcher**
JequinlanCarbon Catcher**
posted in Electric vehicles
Ever seen inside an Indra Vehicle to Grid (V2G) charger?

Well here is your chance.… Opened by a ChargedEv engineer in front of me (I didn't ask) while i finally have my replacement unit. @Transparent , @Blastoise186  thought you may in partuculat be interested. And yes, he left it opend like this in the rain too...

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Jequinlan
Carbon Catcher**
2 years ago
W
Carbon Cutter****
waiwurrieCarbon Cutter****
Posted in Smart meters
How can I view my tariff details on my Landis and Gyr gas smart meter? - I think they might be wrong!

Hi All, Started with OVO over a year ago moving from e.on.  So at the time of that move the tariffs sent to the meter by OVO were incorrect - VAT was added twice as I recall. I tried via customer support to get it fixed but to no avail.  I KNOW it does not affect the billing but it does affect the IHD budget/usage display.  In the end I forgot about it - it was roughly right.Moving to a new tariff in March (radically different) I hoped the update would fix everything :-) Well the electricity is now correct but Gas hasn’t changed from the incorrect ones of a year ago.  I raised this with Customer Service and Joseph emailed me“I understand that your In-Home Display (IHD) is missing some data. We have now sent some information to your smart meters remotely which should reinforce the connection to your IHD.Please allow 24 hours from receiving this email and then turn your IHD off and on again and keep it as close to your electric meter as possible (as your electric meter acts as the commun

209613
W
Carbon Cutter****
2 years ago
G
Carbon Cutter*
georgenxCarbon Cutter*
Posted in Smart meters
Should I buy a second hand In-Home Display to pair with my Aclara SMETS 2 smart meters?

Can I pair a Geo Tri 11 moniter on an Aclara SGM 1312 electric meter and Aclara Uniflo G4SZV gas meter ?I understand That the electric meter is a Smert1 model with a Aclara SGC1311 Smart Communications Hub installed. Currently paired to Chameleon    IHD2-TS/IT 2017 Main reason i wanted to upgrade the monitor is so that I can wifi it over to an app on my phone and I know the TRi 11 monitor works on the app...Any thoughts would be greatly appreciated...

16738
K
Carbon Cutter*
2 years ago
F
Carbon Catcher*
FreeboCarbon Catcher*
Posted in Smart meters
How can I take my export reading on a Landis and Gyr smart meter?

Hi, I’ve recently had some Solar panels fitted and I need to take an export reading for my SEG application. I have a Landis+Gyr E470 SMETS1 with a Trilliant comms hub identicle to this one:I’ve read a couple of guides online and tried to find the Export on this thing with no luck. Going through the menu I get;TimeDateCredit ModeStanding ChargeTotal Act ImportRate 01 Act ImportMeter Balance Anyone know what I have to do or is it not possible with this thing?

2183612
Jess_OVO
Retired Moderator
2 years ago
TonyC
Carbon Catcher*
TonyCCarbon Catcher*
Posted in Smart meters
Are there any phone Apps you'd recommend to view the data from my new smart meter?

I'd like to see and analyse the information my smartmeter generates.For example I'd like to see a trend graph showing use and cost by day over a number of days. I'd also like to analyse my use of economy 7 off peak units. 

2024611
Jeffus
Plan Zero Hero
2 years ago
C
Carbon Cutter****
creatishCarbon Cutter****
Posted in Smart meters
My second-hand IHD can't be paired, what's another way to integrate my smart meter data with a Home Assistant?

paid £26 for this ihd6, looks like it can’t be paired, rang my providor who said I needed and installcode, not something it came with. No looking at the ivie bud at another 54£ thinking i’ve paid 26£ on ewaste, are these ihd6 only work if sent by providor?

363130
S
Carbon Cutter**
2 years ago
A
New Member**
AbdulhakimNew Member**
Posted in Smart meters
Why does a looped neutral mean I can't get a smart meter?

Hi I have a problem with my electric meter as it is an looped neutral meter I really want a smart meter but the most companies can’t change a looped meter could you maybe help me with this problem 

26542
Jess_OVO
Retired Moderator
2 years ago
S
New Member***
steve0New Member***
Posted in Smart meters
How can I find out my export reading on my Secure Liberty smart meter?

Hi,We purchased our property with solar panels a couple of months ago. The previous owner provided two readings, solar panel tall and solar panel export (meter) readings. I’m not sure where he took those readings from, would it be from the smart meter where i would normally provide my electric meter readings from? Or would it be somewhere else? I also have the below device (see picture), but the reading only shows import and not export. I’ve also contacted OVO asking them to explain what readings i need to provide and by when something i am still waiting for a response onthanks in advance 

64686
Jess_OVO
Retired Moderator
2 years ago
S
Carbon Cutter*
superstarmieCarbon Cutter*
Posted in Smart meters
Why are my storage heaters not coming on with my Secure Liberty 100, no 'boost' mode, no off peak night rate?

If you do request to switch to Single-Rate, your Smart Meter can be updated remotely via SMETS Commands, so you won’t need to have it replaced or have an engineer visit to disable Economy 7 mode. I hope this helps. If you need any more advice on what Economy 7 is or what it means, we’ve got some great guides on the Forum like this one. But if you’re still confused, feel free to ask. :)  I'm sorry, I'm not with OVO, but a Google search for my problem brought me here and I think this is the answer I was looking for! My tariff is currently single rate, but until last month my supplier couldn't communicate with my meter, now they can. (Before they could, they just set the day and night rate charge to the same amounts). However I'm switching back over to an Economy 7 rate with someone else, as in the current crazy climate it's actually cheaper than single rate (at least the one I found!) However, I wanted to check that the storage heater in the bedroom was working. Turned it on all nig

372919
Blastoise186
Plan Zero Hero
2 years ago
K
Carbon Cutter****
Karl_LCarbon Cutter****
Posted in Smart meters
How can I compare my peak and off-peak energy usage costs?

Hi, I had the new SMETS3 meter and In-Home Display (IHD7) installed and just been told by OVO that you can only see the night rate and usage on either of the devices if you look at them when the rate changes which is midnight or 1am depending on where you live.That isnt a useful feature if you want to track previous days/weeks usage during waking hours to improve usage efficiency!!Does anyone know if there's a way around this please.Cheers. Karl 

72516
Jeffus
Plan Zero Hero
2 years ago
Holleva
Carbon Cutter****
HollevaCarbon Cutter****
Posted in Smart meters
My Honeywell SMETS2 meter screen is blank - Can I take a reading from my Chameleon In-Home Display?

Please help, my smart meter doesn't show any readings. It doesn't matter what button I press or how many times I press it, or what sequence, it doesn't work. I have followed the advice on here from Jess (we have the same meter) but mine shows no numbers at all. It just says meter initialised. Apparently Ovo hasn't had a reading since last October and require one.Holly

109021
Holleva
Carbon Cutter****
2 years ago
B
Carbon Cutter*
BrentCarbon Cutter*
Posted in Smart meters
Smets1 Pipit 500 IHD does not appear to show meter readings? Is this correct?

I have a smets1 Pipit 500 in house display unit which does not appear to show meter readingsDoes it not have this facility? Later models appear to be able to show the meter readings.

23436
Jess_OVO
Retired Moderator
2 years ago
M
New Member**
Mr_GrumpyNew Member**
Posted in Smart meters
Why is my smart meter usage Data Missing from Loop Energy App? Is it a DCC Issue?

Hi,I signed to Loop Energy earlier this week to better see my usage and simulate solar/battery on my house.  It synced around 30 days of data from January/December and then nothing since.  I signed up today to Hugo which works in a similar way and it synced the same data.  This leads me to thing there is a problem with how my smart meter is communicating however all of my data is correct and up to date in the OVO app. I’d welcome any suggestions.  Thanks.  

27144
Blastoise186
Plan Zero Hero
2 years ago
S
Carbon Cutter*
SabineCarbon Cutter*
Posted in Home and heating
How much should my energy supplier charge for a gas meter removal?

We want our gas meter removed.  Our supplier is bulb, they want to charge 430 pound for that. I know some firm remove for free or a charge around 100 pound . According to bulb it's a special job.  To me it's just a smart meter fitted around two years ago. Can that be right? They have been difficult being difficult with the whole situation from the start. 

32097
S
Carbon Cutter*
2 years ago
Y
Carbon Cutter*
YatCarbon Cutter*
Posted in Home and heating
My meter's clocking backwards following a solar panel installation - Who should I contact to replace?

3 weeks of new Solar Panels.  Great!.  Meter reading has gone backwards.  My solar app tells me what has been drawn from the grid.  How to fix the meter, and ensure more accurate billing?

11467
Jess_OVO
Retired Moderator
2 years ago
C
Carbon Cutter*****
croninsfcCarbon Cutter*****
Posted in Home and heating
How to connect my Tado thermostat to my Vaillant ecotec boiler? Is it not compatible?

Well not impressed at all with the supposedly super compatible v3+ starter kit.Got to the bit of the instructions for setting up the receiver which requires it to obviously to be wired to something on the boiler/ control centre (in my case a Vaillant ecotec 618 with VR 65 control centre which currently uses Vaillant ebus through a VRT392f programmer and receiver).Every choice of component I make related to my boiler installation in the extensive list of kit in the Tado database says “not compatible”.I have found some Tado information on enabling ebus control, but that’s not a lot of use when it doesn’t tell you how to wire things up in the first place! Very confused with the difference between the wireless receiver supplied in the V3+ starter kit and other references I have found to a tado extension kit!it’s ridiculous that you can’t find this compatibility/ installation information out before purchasing, and how come OVO are promoting this apparent minefield?Perhaps it’s to commit you

656713
C
Carbon Cutter*****
2 years ago
S
Carbon Cutter*
SDHCarbon Cutter*
Posted in Smart meters
How can I work out my peak/off-peak times for my OVO SMETS2 Aclara smart meter?

Dear Forum,Please does anyone know how to tell which rate is being used - so that I can see what times the Economy 7 changes to Day rate after the clock change  to BST please?Thank youSharon

23616
S
Carbon Cutter*
2 years ago
4
Carbon Cutter****
48havelockCarbon Cutter****
Posted in Home and heating
How can I effectively cover my Air-Source Heat Pump without compromising efficiency?

Hi there. I have built a cover for my ASHP and wonder how many others have done the same. I am considering a redesign after some feedback from engineers who seen this on Facebook. Like making the spacing gaps bigger and possibly removing the hidden side panel.  

1604227
nealmurphy
Carbon Catcher***
2 years ago
Derbyshirelad
Carbon Cutter****
DerbyshireladCarbon Cutter****
Posted in Smart meters
Emergency Control Valve (EVC) that shuts off gas supply can’t be operated due to positioning of smart meter - how to get this fixed?

How long does it take for ovo to respond to emails on average?

279222
Tim_OVO
Community Manager
2 years ago
M
New Member***
mattwhymanNew Member***
Posted in Smart meters
My gas smart meter's not communicating and I can't read the screen due to condensation - How can I get the meter replaced?

I had a smart meters fitted for electric and gas in August this year, since being fitted the gas meter had never given a reading( the electric has). I’ve had countless phone calls with customer support at OVO  with them trying updates remotely that didn’t work and then was told that an engineer would contact me to sort this out, but they was no way of saying when, I would just have to wait.when I made a complaint about this I was told that there was nothing else that could be done and that they couldn’t leave a complaint open so I must agree to what was happening.  I moved to ovo to be more environmentally friendly and thought by having smart meters I would not have to worry about readings! I have to say its been there worst experience I’ve ever had with an energy supplier and would strongly advise anyone else not to bother.

336414
Blastoise186
Plan Zero Hero
2 years ago
M
Carbon Cutter****
MP99Carbon Cutter****
Posted in Smart meters
Why wont my Geo Trio II connect with Aclara S1 meters - gets Error code S-21?

Why wont my Geo Trio II not connect with Aclara S1 meters - gets Error code S-21?

123224
K
Carbon Catcher*
2 years ago

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