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Hi,

I’ve been trying to setup Charge Anytime to connect with my BMW X5 50e.

I don’t have a compatible charger but the car is listed as compatible.

Ive downloaded the Charge Anytime App and successfully logged in. It all works up until the point where I need to log into my BMW acccount to give permission. The App appears to direct me towards the BMW USA site (I’m in the UK). I’ve setup an account for the USA site to see if this helps but now just get an error.

Ive logged into my BMW UK account outside of the app to see if I can give permissions but can’t find anything.

Ive emailed the Charge Anytime team but the only response was to contact BMW. BMW customer services have no idea what I’m talking about. I emailed OVO back and explained that and I think the issue is probably to do with Kaluza or Enode and where the app is directing me.

Any help would be appreciated.

 

 

 

Hey @Chris03026132, 

 

I’ve reached out to the Charge Anytime team to get a better understanding of the issues you’re seeing. I’ll come back with an update when I get a response 😊

Hey @Chris03026132, 

 

I heard back from the Charge Anytime team and they’ve gave the following advice:

“We're aware of an issue that affected BMW and Mini customers, which redirected them to the USA site when trying to link with Charge Anytime.This has now been resolved and you should be able to sign up to Charge Anytime.I recommend deleting the app and the app's cached data, redownloading the app and trying again.”

 

Could you give this a try when you have the chance and let us know if it worked for you? You can also speak directly with a member of the Charge Anytime team by calling or emailing on - 0330 175 9678 (Option 1 new customers/option 2 existing customers) or chargeanytime@ovo.com. I hope this helps!

Hi Chris,

Still doesn’t work. I tried all the steps you mentioned above a few times throughout the evening but I still get directed to the USA BMW site.

 

Just to double check, I used another device that is not linked to me in any way and installed the Charge Anytime app on that. Exactly the same issue unfortunately.

Regards,

Chris

 

 

Hey @Chris03026132, 

 

Let me take this away and follow up with the team to let them know it’s an ongoing issue. Thank you for also testing it with another device that’s really helpful to know! I’ll let you know as soon as I have an update for you.

Hey @Chris03026132,

 

The Charge Anytime team have asked if you could email them at chargeanytime@ovo.com and they’ll ask the software developers to take a look at it. You could add Forum - BMW CA issues as the subject line if you like and they’ll keep an eye out for this hitting the inbox. 

 

Keep me updated on how things go 😊

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