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Rank 2
simong
Rank 2
March 15, 2023
Solved

Charge Anytime - failed to charge!

  • March 15, 2023
  • 40 replies
  • 4641 views

I have had Charge Anytime for a few weeks now, and other than an issue with Ovo displaying incorrect monthly £/kWh totals, it has been working great, until now!

Plugged in yesterday evening around 6pm, unplugged this morning to find it had not charged at all. Looking in the Ohme app it shows it was plugged in for the duration, but zero charging took place - which has caused a bit of an issue travelling today 😠

The schedule on the Ohme is set to smart charge to 100% by 7am, and has worked perfectly until now. Why did it not charge? Did Kaluza determine that there was no ‘green’ time to do it, so just did nothing? This is very concerning and raises serious questions about the smart charging concept going forward.  

 

    Best answer by Tim_OVO

    Updated on 14/04/26 by Abby_OVO

     

    Ohme chargers is no longer be compatible with Charge Anytime. We’ve recently updated the technology behind Charge Anytime. This is so we can keep making improvements and create new products that reward customers for driving EVs.

     

    It's not been possible to integrate Ohme with this new technology. If you have an Ohme charger you’ll still be able to sign up to Charge Anytime by connecting with an eligible vehicle. We’re constantly looking to open up the eligibility to more EV models so if you don’t see your EV here, keep an eye on our page.


    You can see all eligibility details in our Charge Anytime page here.

     

    Hi @simong @am84 thanks for flagging this. 

     

    The reason your EV didn’t charge was not because there wasn't enough ‘green’ energy on the grid. Charge Anytime should always prioritise fully charging the vehicle for the ready-by time.

     

    For this reason, please contact the Charge Anytime team. Check out the topic link below for all contact methods:

     

    40 replies

    D
    Rank 2
    Dark
    Rank 2
    March 17, 2023

    That’s concerning

      A
      Rank 2
      am84
      Rank 2
      March 18, 2023

      Hi, That’s happened to us mid week as well, we have an Indra smart pro charger. 
      the wife just had enough charge to get her to work and back. I turned charger off at fuse box for 5 mins thinking it was the charger. I think it was Tuesday or Wednesday.

      Am84
      Tim_OVO
      OVO Staff
      Tim_OVOSolved
      OVO Forum Legend
      March 20, 2023

      Updated on 14/04/26 by Abby_OVO

       

      Ohme chargers is no longer be compatible with Charge Anytime. We’ve recently updated the technology behind Charge Anytime. This is so we can keep making improvements and create new products that reward customers for driving EVs.

       

      It's not been possible to integrate Ohme with this new technology. If you have an Ohme charger you’ll still be able to sign up to Charge Anytime by connecting with an eligible vehicle. We’re constantly looking to open up the eligibility to more EV models so if you don’t see your EV here, keep an eye on our page.


      You can see all eligibility details in our Charge Anytime page here.

       

      Hi @simong @am84 thanks for flagging this. 

       

      The reason your EV didn’t charge was not because there wasn't enough ‘green’ energy on the grid. Charge Anytime should always prioritise fully charging the vehicle for the ready-by time.

       

      For this reason, please contact the Charge Anytime team. Check out the topic link below for all contact methods:

       

      Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
      J
      Newcomer
      Jomillin
      Newcomer
      December 9, 2023

      I too have had issues. 
      I have used charge anytime since July and for the first few months it has worked well. However since the weather has turned my car rarely charges, it gets sometimes an hour before it stops charging. I get up multiple times in the night and try resetting the charger by turning off the fuse but still it doesn’t charge.

      the dashboard itself rarely display ‘charging next after xx’ it generally shows ‘planning your next charge’ like it cannot find any green energy to charge my car. 

      i constantly have to set my alarm early in order to start urgent charge and make sure I have enough energy to drive that day. 
       

      Jo Millin

        BPLightlog
        Super User
        BPLightlogSuper User
        Super User
        December 9, 2023

        Hi @Jomillin , as mentioned above, it’s not to do with ‘no green energy’, the system simply tries to find the greenest of what’s being generated. 
        There have been a few instances of problems via certain chargers so again, it’s worth you checking with the smarthome team

        Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
          J
          Newcomer
          Jomillin
          Newcomer
          December 9, 2023

          @BPLightlog thanks you for the advice of checking in with the smarthome team it would be great to get this resolved

            R
            Newcomer
            Rasasu
            Newcomer
            January 3, 2024

            I am having the same issue. I have been using OVO charge anytime app since June 2023. Up to November 2023 it charges anytime I plug my car in as long I set by when it should be ready . Lately even if I plug in at 10am in morning to be ready by 5pm on the same day, - it will show charging will start at 23.30 and be ready 5pm next day instead of the same day. I have tried erasing the app, restarting and tried everything same issue. The only thing has changed since then was I have changed to a new iPhone. I am using Tesla charger and I never use Tesla app to set the charging times . I have always done via charge anytime app. Hopefully someone can shed some light because it is getting a little frustrating. 

            BPLightlog
            Super User
            BPLightlogSuper User
            Super User
            January 3, 2024

            Hi @Rasasu , presuming that you have a compatible model 

            (as your charger isn’t), then you might want to check the software version of your EV. Even if it worked previously, operation can change. 
            There is a recent guide here 


            Ultimately you can check with the team (edited by moderator)

             

            Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
              R
              Newcomer
              Rasasu
              Newcomer
              January 3, 2024

              Hi @BPLightlog - thanks for getting back to me. Yes mine is compatible car rather than charger. It could have been changed with software I am not sure although others didn’t have this issue on the Tesla forum in Facebook. I might have to drop an email to the charge anytime team to see if we can pick up something or not 

              Emmanuelle_OVO
              Retired Moderator
              Emmanuelle_OVO
              Retired Moderator
              January 4, 2024

              Hey @Rasasu,

               

              I’d advise contacting chargeanytime@ovoenergy.com, they’ll be able to look into this for you. 

              Renewable Energy? Big Fan.
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