The Archive

I have a new pay as you go smart meter and have no idea how to check the balance.I am having issues topping up with the app, and my meter has no keypad. so not sure how to top up either.

This is taken from my latest bill I am moving home, can i stay on this tariff? Is OVO still offering this tariff?  Electricity meter Our cheapest similar electricity plan OVO Energy Warmer Home Plan 01 January 2024 Direct Debit You are already on our cheapest similar plan**

Hi, this morning I spoke to a member of the pay as you go team to make the switch which they completed. I have since tried topping up on the app but nothing went onto my meter,I even tried topping up manually with the top up code but nothing. I called the team and they said it could take 24 hours to activate however my smart meter already sais it’s on prepaid mode…any help would be appreciated seb

Please I wanted to download OVO app on my playstore. It's saying I need to update my password.I need help please 

Hi there, New to the community but have read numerous posts on this subject and have learnt a lot in the process!Brief history is that I bought an EV, moved to OVO so as to benefit from favourable EV tariff, have been trying to get a Smart Meter installed since May, constantly get fobbed off with e-mails/conversations like the one below and am no further forward.  I live six miles from Colchester, not in the NW of Scotland.Aside from the fact that I think the e-mail below is appalling - who is going to understand a mail like this without the technical knowledge required - what I would like to know from the amazing people on this forum is this:Is it so unusual that a T3 aerial would be required for installation (if this indeed is what they mean by “an issue relating to T3 aerial”)?  Is this for installer to provide?  Could I purchase one so that there would then be one less problem?  Is it a genuine excuse to cancel the installation appointment?The mail says that it would require the DC

Got up this morning to find my smart meter gas reading was not showing.  Heating been on all day but total on IHD is zero.  Checked readings on my account but also no readings.  Electricity is fine.  Will this fix itself or do I have to contact Ovo?

I regularly set Charge Anytime to charge my car by 7:30am and it works perfectly.  If I look at the Renault App it shows that a scheduled charge is set up, but it bears no relation to the time that my car charges.Is there some kind of special magic going on? 

I have plenty of land but an old small property. Can a ground source heat pump system have all the controls, etc outside with just the supply and return pipes going into the property?

Has anyone had any dealings with the Power Move Plus scheme ?  I signed up for it last month but haven't heard anything about it since then.  I'm signed up for Power Move scheme and have met the target every month !!!! Thanks......  Mike

I have 2 meters in the property I have moved in to.  One is an RST meter that runs the storage heating.  The other does everything else. My bills the last couple of months have been astronomical so I called Ovo to request to be switched to an Economy 7 (or whatever) tarriff so I can make use of cheaper overnight rates for heating and hot water. After spending what seemed like an eternity getting put on hold and transferred I eventually got through to somebody who said that the ONLY solution they have is to remove the meter for the storage heaters and hot water and never use the heating again.  When I told the agent it’s the middle of winter she said “we can do it in April” as if winter is a one off event that doesn’t occur every year. And of course they also refuse to install a smart meter too. I could not believe what I was hearing!  Do these people live in the real world?  Is that REALLY Ovo’s only alternative to paying a flat rate?  How would that even help???   I swear to god, the

Just received the email for December PM and it said I used 13.69% over the month. This does not match my spreadsheet that calculated 12.70% for December.  By backwards analysis, it appears that they are including Boxing Day as a normal week day, as if I force my spreadsheet to include it, it totals 13.70%, 0.01% off their email value. I called ovo and they have opened a ticket to investigate and a complaint as something is going wrong with their system.  Their call handler worryingly stated that bank holidays are not excluded, so I swiftly pointed them to their own T&Cs, which they then agreed with, but then stated Christmas day is a national holiday and not a bank holiday, to which I directed them to Gov.uk which says it is a bank holiday too. Please check your spreadsheets to make sure you haven't been wronged too!

I'm attempting to register for power move, but the page  https://account.ovoenergy.com/power-move says there's a problem and I cannot access it after logging in.

Hi all - new member to the forum with a question on the Geo Trio II.I seem to have a slightly different model than is shown on any of the websites.  It’s a non touch version, but it doesn’t have any notification LED at the bottom of the device.  It’s also wifi enabled, but doesn’t have a dongle to provide this, the wifi module is internal to the device.I’ve been able to connect it to the geo Home app successfully and was wondering if firmware updates are ever provided, and if so how they are delivered?  Looking in the manual for the version of the device with the LED at the base there seem to be some display customisation options which are missing from my device - and I was wondering if they are available with a newer firmware?   Looking at the forum it appears that @Blastoise186 is your resident expert on these devices, so maybe they would know?My current version details are as follows:Model Number: Trio II Hardware Version: 01 UI Version: 2.3.4 JN Version 1.139.242.0 Firmware Version

How to submit a SAR

I was looking for information on how to reset the budget on my IHD. Looking at the OVO website I find that the policy appears to be to fit the IHD6 but I have an IHD3 even though it was fitted a couple of months ago. There appear to be a lot more useful features on the IHD6 which I want to use. I cant find out how to get the unit upgraded. Any suggestions please. David

How long does it take OVO to tell you the result of one of these events ?  

Updated on 07/03/25 by Ben_OVOOur Power Move peak times have changed to 5pm - 7pm weekdays. If you hit the saving targets you’ll be entered into a prize draw with a chance of winning some great prizes (the top prize is a year’s free energy!). You can learn more and sign up here, and visit our FAQ’s page here. Here’s a helpful Forum topic where our community have shared ideas around hitting Power Move targets:  Don't worry if you not into Mathematics, then just skip to the CONCLUSIONS, and TACTICS Sections!!!  Calculating your Power Move base load. Assuming your base load is fairly constant at 1 unit per hour (if it's lower (or higher) it doesn't matter, cos it will drop out of the  calculations latter on.            If your base load is the same day and night then your initial Power Move percentage is 3/24 = 12.5% (and your total load is 24 units).           If it just 8am to midnight, then your percentage is 3/16 = 18.75% (and your total load is 16 units).          If your night time

Tonight I've had an email from Ovo telling me that I'm going to be getting the warm home discount.My question is,WHY is there going to be a delay until November ??   

I have been really struggling over the past 4 weeks after I have renewed my contract with OVO Energy to have the final figures confirmed by OVO. Every time I spoke to OVO, after waiting a long time over the phone, I was given different figures by different staff. Eventually, thanks to “Chelsea” from the “Resolver Team” who rang me back after I have submitted a complaint, and she was an absolute gem. She has got full grasp of the problem and managed to resolve it. Chelsea is the epitome of Customer Care; in mannerisms and experience. She is a credit to OVO as she is a star at her job. Thank you Chelsea. 

Hey 👋 I recently had Solar + Battery installed by OVO and signed up to power move plus.  Does anyone know what happens if I export during an event. Will I get paid more for hitting target or is it just the normal SEG rate,  I see other companies like 🐙 which pay you for not using and for exporting during the DFS events.Thanks, Stewart 

Has anyone received results for this event? I signed up and got the usual confirmation.I sat in the dark with a torch 5.30 - 6.30 , and can see from my app that i used 0.07kwh over the hour, so I was definitely below my 0.1kwh target. I've received the results for 19th Dec event, but nothing at all for 15th. I know it will only be 21 or 24p but its the principle of doing it.Is there an issue getting the results out?

Hi everybody,Here is an idea that I hope you will support:Can I suggest that the half-monthly PM emails include a link to the calculation showing the peak and daily total for each eligible day and the whole period.This would help both those who believe the calculation is wrong (or that the whole thing is a con) and those of us who need a little extra help to see how we could hit the targets.I don’t know how to put forward a proposition and get votes in favour (or, indeed, against) but if you like this idea, please like the post or reply to show your support.Thanks,Simon

Hi today's  Date is the 09/01/24 time is now 11.49pm I have just gone on to my ovo app and it is refusing to open up it is stating taking to long to open can anybody  else confirm  if they are having issues  or if ovo can confirm  if there is a technical issues as also the option of making payment on mobile phone app as Disappeard. 

Checked and paid bill on 7th Jan 2024. I used to be able to see way back when we got moved from SSE but now my history starts at 2022 with a note saying you have been moved to our new system in Jan 2022. I check regularly and this has just appeared. Wealso have months missing from 2022 and 2023. I screenshot Dec to Jan with debit of £387 just before Christmas and on 5 Jan the debit is £551 !! What on earth are OVO doing. None of it makes sense.