Here are the other ways you can let us know about a loved one's passing

We know that when someone passes away, speaking to an energy company may be the last thing you want to do. 

LifeLedger is a free online tool that lets you get in touch with us and other companies, to tell us that someone has passed away. It means you can contact multiple companies from one place.

Use this link if you’d like to use LifeLedger to notify us. 

You simply start filling in the form provided on the link above, and tell us directly. Once you’ve told us about a bereavement, you can then use LifeLedger to tell 100s of other companies at the same time.

What happens next?

Our dedicated team will be in contact to arrange a necessary transfer of the account, or to finalise the closing of the account.

We know this can be an emotional time, so the LifeLedger platform is simple to use and brings everything together in one place. That way, you don’t have to worry about repeating yourself or waiting on hold. 

Other ways to register a loved one's passing with OVO?

• By filling out this form on our website.
• By webchat
• By calling our dedicated team on 0330 175 9683 (Mon-Fri, 9-5) 
• Or by emailing bereavement@ovoenergy.com

What will we need from you? 

When you get in touch with us, there are a few things we’d need:

• Your name and contact details (including your phone number and address)

• Any details of the OVO account holder you might have – like their full name, postcode, or date of birth

• The contact details for the executor or the person taking over the energy account (in case that won’t be you)

• The meter readings from the home we supply, if you’re able to get them – here’s a helpful guide on how to read the meter and send the readings

If you’d like more information, this topic may be helpful to you:

We also have dedicated help articles on the website about this topic.