The Archive

Hi just looking for some advice. I have recently  moved to Ovo.....the previous company not really being very helpful regarding my Smart Meter and not really listening or understanding my issues with their very poor customer  service.... so I hate to admit it, but I have an ongoing complaint with them. So i was contacted by them this week to help try to resolve the issue as I had requested a deadlock letter.  Its funny I had tried to contact them every week for about three to four weeks just to be advised "yes of course we will pass your request on to your case handler, you will hear by email from them in 24 hours," 3 times I was told this and 3 times nothing until of course I request a deadlock letter! Then within 3 days I was contacted and my issues were given some attention  for once!  However the amount I am being charged for,  for the final bill is ridiculous and they don't seem to be backing down from this amount, even though they have admitted not receiving  any data since Se

So I'm just wondering when will we be switched to the variable plan shown on the renewal page? Or as we are capped sitll it makes no difference? The renewal page for me shows a variable plan with higher costs saying I will be moved on to it. In my mind the current gov cap is till 2024 so I should just ignore anything high but also pay attention to fixed plans getting lower? Anyone else thinking the same way or following the renew page to see if it goes down? 

Does anyone know when Nissan Ariya will be added to the Charge Anytime list of vehicles.?

The Energy Price Guarantee (EPG) explained  See OVO’s guide on the Energy Price Guarantee here Had any questions or thoughts about this? Chat to other forum members by leaving a comment below.

Evening!Please can someone help? I just moved home and Ovo just installed a smart meter in my home, but the off peak consumption is not showing up. I have tried pressing all the buttons via available guide in this forum and via YouTube videos, but no luck. I have also contacted British Gas (my provider in the previous property) and they said that if I move to them, they will configure it for me. My friend has the same meter and he is able to see both rates. Please can someone help or someone from OVO exist here?Thanks much in advance.Regards 

I put together a guide to a few of the 3rd party data feeds which are now accessible with a smart meter to view your energy use.I also have been looking at a few other things to explore a little more as, has been pointed out in the Power Move trial, it is mainly with more information that users can make more informed choices.One thing on the Bright energy app is a comparison chart which allows you to see power use during the day. It also allows you to look deeper across days of the week and for the same day over a number of weeks Bright Energy app comparison view

On Monday I received an email asking me to contact as soon as possible due to my smart meter not being able to be updated by ovo and would need a replacement by 31st may  Important: we need to replace your smart meter before 31 May We've recently been in touch about replacing your smart meter, which needs to be updated. We haven't been able to do this remotely, so now we need to install a new meter. It's really important that you call us as soon as possible, so one of our engineers can visit at a time that's convenient for you.  Your current meter will stop working from 31 May 2023 You won't be able to put credit on your current meter after 31 May, and your energy supply will disconnect after any remaining credit runs out. We really don't want this to happen, so please get in touch as soon as possible.  Please call 

Hi. I’m getting Solar panels and batteries installed next month. The installers recommend that I get a SMETS2 smart meter. I have a Secure SMETS1 at the moment (and has been updated so I can get half hour readings).  The solar installers say that SMETS1 meters can’t read the outward flow of electricity. Is this correct? Also can I get a free installation of a SMETS2 meter from OVO? I called OVO earlier, waited 20 minutes in a queue, got through, explained the situation and then they hung up on me!! 🤷🏻‍♂️. Any help would be fantastic. Cheers. 

I downloaded my Ovo bills for the past twelve months at intervals (not always in the current month).  Now, checking them all, I notice that ‘opening balance’ from a particular month often does not match ‘closing balance’ from the previous month. This occurs in six months out of the twelve. The opening credit balance is sometimes above and sometimes below the previous closing balance, by anything from couple of pounds to about £60.I have therefore downloaded all twelve bills again from “Billing History” and six of the bills are completely different from those downloaded earlier. The sequence now shows one month’s closing balance and next month’s opening balance perfectly matching each other.The fuel costs and total charges on each bill under the heading “Summary of charges” are also discrepant between the earlier downloaded bills and those currently on the systemHow can it happen that the bills stored in “Billing History” -- supposedly an archive of the customer’

Historically has updated every 24hrs or so but has not flinched for over one week, does anyone else know if it is poorly and a known problem that is being investigated?Electricity, historically, only updates monthly or so but gas has always been more timely.Thanks to the may weather my gas use has plummeted but my future annual prediction appears to be frozen in time. The cynical side of me might say this is to make me think I should opt for the fixed deal at 8.5p to save even more if I didn’t know the variable rate will be 7.5p come 1st July.I have waited to post this in the hope it might have updated. A great company pre SSE, a shame.  Do they know it is broken and are they fixing it (the gas not the whole company)? PadsterP.S. Not a smart meter issue, I don’t have one.

I switched to OVO , with a B gas smart meter , which wasn’t sending OVO a smart read , so I did it manually, meter reader came , she gave the read .. usage is between £58 -£80 a month !during colder months last week I had an email to say my smart meter is now sending reads every half hour and it was a regional problem.  now my app is saying throughout April & may my electric bill is £900 a month !!!!!!!!! two people in property, still in a fixed plan ! I think there is a massive error and all the reads from myself, meter reader & smart have confused the system as the usage in kw is not a lot of difference month on month ? OVO are not helpful or listening??  

I used to be able to log in just using touch ID but recently I’ve been asked for email address and password, and then I also have to use Touch ID to open account details…. Is this normal now as it’s just long winded…

My smart meter is not sending readings automatically. I have been waiting for several months to have a new one installed and today received a garbled voicemail about booking an installation. Hooray! However I couldn't hear either the number to call or the name of the company “acting on behalf of OVO Energy". Does anyone know the  contact details or name of thecompany who does this work for OVO in the London area? (I have tried OVO customer services but couldn't get through.) Thanks!

I’ve not seen this issue before but today (20th May) I went to get my May gas usage and it was only reporting up to the 15th. I looked at the day report for the 15th which was there but then I was able to right click right through to the 18th May and get the daily usage. Back to the month view and it is still only showing usage up to the 15th. Electric usage is being reported correctly as in the combined month report. This has to be an data processing error as it looks like the gas meter is reporting the data correctly.ThanksPeter

I’m looking for a bit of help and advice if possible. I have had a ‘smart’ meter fitted today but as it is in the basement of the house, it has been unable to get a signal. Basically I was told ‘there is nothing that can be done im afraid’. The reason for wanting the smart meter was to take advantage of the cheap overnight electricity rate which will save us around £500 a year over 2 electric cars.I was wondering if anybody may be able to offer advice on where to go from this point to hopefully resolve the issue or if anybody has had similar issues and managed to find a way to resolve it?TIA

My billing period is 19 May – 18 Jun 2023. Current charge is zero.I’m paying £136.00 on the 19th of each month. I arrive at the house on May 22nd. Does anybody know why I am being charged £136 tomorrow considering my billing period started in May 19? Is this normal?

Can anyone remember what the fixed rate tariffs for electricity, both standard and Economy 7 were in February 2021? There doesn’t seem to be an archive with this information.

I’m currently on a standard variable (like most people) for gas and electricity. How much extra would I pay if I was to cancel my Direct Debit and pay monthly via BACS on receipt of bill?

I closed an account on 1st Feb, gave the final meter reading, thought all was closed. I still have bills available on OVO and am now being chased for the £67 Energy support scheme which was added on 21st April. The account was closed so why was it applied? I don’t believe we’re due OVO anything. Can anyone explain it to me? Thank you

Can someone tell me what will OVO's economy7 day, night, and standing charge rates be from 1st June 2023 for ex SSE customers in Hampshire?

Whatever comes out of this consultation may help in the futurehttps://www.theguardian.com/money/2023/may/03/uk-energy-suppliers-to-set-up-dedicated-phone-lines-for-vulnerable-householdsPerhaps OVO could implement some of the ideas voluntarily early. Perhaps a dedicated 24x7 emergency number for vulnerable customers on the Priority Service Register.The consultation isn't up on the Ofgem site yet last time i looked this morning.What specific improvements would others like to see in terms of OVO Customer Service?

Hi All. We had our first ever smart meter fitted some weeks ago now which had to be replaced by an emergency engineer a day later as our storage heaters and hot water would not come on. (Economy 7)The new meter seems to be communicating with OVO to some degree but is only using TOU1 and is not using TOU2 at all which displays 00000 kWh. We have agreed a peak/off peak plan with OVO but the IHD is displaying a single tariff of 30.86p per kWh which is not our agreed plan. Any advice would be greatly appreciated. 

Hi guys, just had quite a long chat with CS re an appointment. Unfortunately CS was unable to provide a telephone number  SMS. I went online and guess what I found it. So for all you out there here it is:0330 1359948Very nice people and very cooperative 

My bill period end date is the 4th which is when I submit my meter readings from the 5th to the 10th when I go online to check the total of my bill every day from as early at the 5th to the 10th I can get a total every day but it is always different each day - increasing always.  I cannot under why there computer has to calculate my readings why it takes so many recalculations over 3 to 5 days to produce the final bill I would have thought all the information to calculate my bill is in the computer and one run would calculate an accurate bill.  Any thoughts or similar occurrence I am On OFGEMs tariff not a plan which I would have thought would make it even easier?