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J
Rank 2
JamesB
Rank 2
June 19, 2024

Installation of a CT 200/5 smart meter for a residence

  • June 19, 2024
  • 18 replies
  • 288 views

We have built a new house and when it started out SES were our supplier. They specified 3 phase power at 200amp per phase requiring a CT 5 meter. Since the 26th March I have been unsuccessful in having one installed because a DO142 Flow form has not been submitted to the contractor who install this type of meter. Even the Advanved Resolution Specialists have been unable to get one issued or get any feed back from the Metering Team who supply the Flow instructions. Has anyone else encountered this problem and found a solution? My email to the Ops Director has gone unanswered. 

18 replies

Blastoise186
Super User
Blastoise186Super User
Super User
June 19, 2024

Hi @JamesB ,

I’m sending this to the Forum Backstage. Please bear with me - I suspect there might be a solution to this…

We’ll keep you posted.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Bradley_OVO
Community Manager
Bradley_OVO
Community Leader
June 19, 2024

Hi @JamesB 

 

@Lukepeniket_OVO - Is this something within your remit to offer advice/support with at all?

 

Thanks,

^Brad

I'm not lazy, I'm just in energy saving mode!
L
OVO Staff
Lukepeniket_OVO
OVO Engineer
June 19, 2024

Hey all,

 

Unfortunately this falls out of my technical remit. @Bradley_OVO do you know any complaints handlers which could pick this up?

OVO Operations Excellence Manager and Former Field Operations Team Leader
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    June 19, 2024

    No worries, thanks anyway Luke!

    It’s possible there’s someone but it’s just a case of figuring out who.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    J
    Rank 2
    JamesBAuthor
    Rank 2
    June 19, 2024

    *edited by moderator* is handling my complaint but it seems he has no authority to get the Flow issued. Whoever is responsible simply ignores the calls to action by him and previous case handlers. 

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    June 20, 2024

    Hey @JamesB 

     

    I’m really sorry to hear about this.

     

    I’ve reached out to the team about it to see what we can do further to get this sorted. 

     

    I’ll pop back here soon with an update as soon as I have one.

    Currently Playing: She's Electric
      Abby_OVO
      Community Manager
      Abby_OVO
      Community Manager
      June 20, 2024

      Hey @JamesB 

       

      I’ve been in touch with the team and we’ve got a process to take this through to get it all sorted. 

       

      I’m going to reach out to you via private message just to confirm a few details, and we can get this passed onto the right people.

      Currently Playing: She's Electric
        Bradley_OVO
        Community Manager
        Bradley_OVO
        Community Leader
        June 20, 2024

        Thanks so much for looking into this for @JamesB , @Abby_OVO 

         

        Fingers crossed this gets sorted out!

         

        I'm not lazy, I'm just in energy saving mode!
          J
          Rank 2
          JamesBAuthor
          Rank 2
          June 21, 2024

          I am very grateful and relieved that the DO142 form was finally issued last night. Now the wait for a date for a suitably trained engineer to install the meter! Thanks @Abby_OVO 

            J
            Rank 2
            JamesBAuthor
            Rank 2
            July 3, 2024

            Is there anyone out there who can update Ecoes today to assign MPAN to OVO please?

            The request was submitted by *Edited by Mod* on Friday 26th and nothing has been achieved since then. Only when this is done can the Flows with the correct MPAN number be re-issued to SMS to arrange the installation of the correct meter. This has limped on since 26th March  and we were due to move in April. 

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            OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

            OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

            OVO (S) Gas Limited is part of OVO Group Ltd