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N
Rank 2
New EV driver
Rank 2
January 9, 2024
Solved

MG4 failed to charge last night on Charge Anytime using OHME charger?

  • January 9, 2024
  • 23 replies
  • 2408 views

Got up this morning and car wasn’t charged. Nothing was added. I’ve lost a days pay as a result. MG4 has been charging 5 nights a week faultlessly since July 2023. I use the OHME app to schedule charges as the MG is incompatible with Charge Anytime. The last charge session showing on the OHME app is 04/12/23? It has worked since then including overnight Sunday into Monday.

 

I did update the OHME app last week as an update was available and thought it might fix not showing the charge sessions.

 

any help greatfully appreciated as worried I can’t work tomorrow.

Best answer by New EV driver

Logged a “ticket” with both OHME and OVO and waiting for them to get back to me. The updated OHME app worked Saturday and Sunday night so not sure what happened last night but strange. I’ve plugged the car back in at 11:00hrs and created a new schedule on the OHME app  to charge it to 100% by 17:20hrs and it is currently charging. 
 

A secondary issue is I charge overnight and would normally be able to quickly view on the OHME or MGiSmart apps to see what the “live” state of charge is. The OHME app doesn’t have this functionality as it’s kippered and the MG app was updated to a new version before Christmas and it doesn’t work for anybody since the update. I will be outside with a torch at 02:00hrs checking to see if it’s charging every night. No problems in 6 months and 12000 miles and then all of it in a single day!,,,,

23 replies

Show previous replies
Shads_OVO
Retired Moderator
Shads_OVO
Retired Moderator
July 11, 2024

Hi @Timberwolf

 

It seems that our forum volunteer has already given some good advice here. The Charge Anytime team would be able to help.

 

Are you able to provide some more information about the issue you’re facing?

 

Please let us know if you’re having any trouble getting through to the team. 

N
Rank 2
New EV driverAuthor
Rank 2
July 22, 2024

Well it’s all sorted now. About 3 months ago OVO did make a goodwill payment as a gesture of that (goodwill). The issue lay with Ohme not them so it was more than I could have expected. I eventually got through to Ohme higher level of customer complaints and was assigned a very understanding and diligent manager. She requested all my evidence which was complete including evidence of some poor customer service and screenshots of Ohme App charge stats and my OVO bills. Within a week she arranged for Ohme to pay me back the difference in standard rate and Charge Anytime, approx £172 from memory. Anyway it took some getting there but persistence was worthwhile in the end. 
 

The moral is keep everything, email exchanges, App stats and screenshots.

Abby_OVO
Community Manager
Abby_OVO
Community Manager
July 23, 2024

Hey @New EV driver 

 

Glad to hear you’ve finally got that all sorted out! Thanks for popping back with that update.

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