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Nukecad
Super User
NukecadSuper User
Super User
July 21, 2024

"Top-up Rejected" message, but I'm not on pre-payment so haven't attempted any top-up

  • July 21, 2024
  • 3 replies
  • 280 views

I just noticed my IHD screen was lit up, so went over to have a look and found this message:

 

Which is a bit of a surprise as I'm on the 1-year Fixed Loyalty plan and pay by Direct Debit.

So of course I haven’t tried to make any kind of top up, and I don’t see how it’s even possible that anyone could make a mistake and try to top up my not-prepay meter?

I will note that my DD was due yesterday so being a Saturday it won’t be taken until Monday, but that happens now and again and I’ve never had such a message before.

Once I had closed that message there was no sign of anything else unusual anywhere on the IHD.

Is anybody else getting strange messages today?

3 replies

Chris_OVO
Community Manager
Chris_OVO
Community Manager
July 22, 2024

Hey @Nukecad,

 

​Thanks for highlighting the message. Please keep us updated if it’s a one-off message or if it continues so we can look into this further. Hopefully, this is just a little hiccup on IHD’s end.

Renewable energy jokes never get old.
Nukecad
Super User
NukecadSuper UserAuthor
Super User
July 22, 2024

Just to note that my DD was credited to my OVO account balance today, as expected.

PS. Can I now also get a credit for that rejected, imaginary, top-up that I never actually made - however much it was supposed to be for? LOL.

I said, Hey - Watts going on.
    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    July 23, 2024

    Hey @Nukecad,

     

    Glad to hear your payment worked as intended! 

    PS. You don’t ask - you don’t get but unfortunately that’s a no 😅

    Renewable energy jokes never get old.
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