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Best answer by Shads_OVO

Hi @Cbruntooo,

 

I’m sorry to hear this. It seems our forum volunteer has given some good advice here already.

 

Do you have a compatible car or charger?

 

If you haven’t already please try these steps:

 

Step 1: Check that the location is correct in the car. 

Step 2: Unplug the car from the charger and then plug back in (if customer car is on charge)

Step 3: Remove car from the Charge Anytime App (in the account tab) and re add it. Once done, try and charge the car again. 

 

If these steps don’t work then our Charge Anytime team would need to investigate this further. 

 

 

7 replies

Blastoise186
Super User
Blastoise186Super User
Super User
July 11, 2024

Hi @Cbruntooo ,

0330 175 9678 Option 2 should get this fixed.

Thanks

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    C
    Rank 2
    CbruntoooAuthor
    Rank 2
    July 11, 2024

    Hi @Cbruntooo ,

    0330 175 9678 Option 2 should get this fixed.

    Thanks

    Hoping this is from experience 🤞🏻

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    July 11, 2024

    It is. As a Forum Volunteer, I chat to that team on a regular basis - and they are very well connected with both us and the Forum Moderators.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      C
      Rank 2
      CbruntoooAuthor
      Rank 2
      July 11, 2024

      It is. As a Forum Volunteer, I chat to that team on a regular basis - and they are very well connected with both us and the Forum Moderators.

      No joy sadly. Was just told to delete/reinstall and call back. Can see it showing on backend system.

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      July 11, 2024

      Gotcha, if you call back they’ll dig deeper

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Shads_OVO
      Retired Moderator
      Shads_OVOSolved
      Retired Moderator
      July 12, 2024

      Hi @Cbruntooo,

       

      I’m sorry to hear this. It seems our forum volunteer has given some good advice here already.

       

      Do you have a compatible car or charger?

       

      If you haven’t already please try these steps:

       

      Step 1: Check that the location is correct in the car. 

      Step 2: Unplug the car from the charger and then plug back in (if customer car is on charge)

      Step 3: Remove car from the Charge Anytime App (in the account tab) and re add it. Once done, try and charge the car again. 

       

      If these steps don’t work then our Charge Anytime team would need to investigate this further. 

       

       

      E
      Newcomer
      Edo_Edo
      Newcomer
      July 16, 2024

      Hi all,

      I’ve got this problem with my EV as well (Skoda Enyaq). Used for about 6 months and then suddenly the car has disappered from the app and does not reconnect. @Cbruntooo did you finally fins the solution?

      I have already tried reinstalling all aps and reloading to apps. But that won’t work.

       

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