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Rank 1
Valentina
Rank 1
November 3, 2017
Solved

We've just moved in to a house you supply, how do I change the name on the OVO Energy account?

  • November 3, 2017
  • 114 replies
  • 12424 views

Hi,

We just moved into a property in Wembley and the last tenants had OVO Energy as the supplier. Now we have to change the names. What we should do?

Thanks

Best answer by Mw2870

Updated on 09/07/25 by Ben_OVO

 

Welcome to your new home and to OVO!


Once you’ve got the keys to the new property you’ll need to let us know you’ve moved in and set up an account with us here. You can also find a guide for this process on our website here.

 

Once you’ve put in your new address details the website will recognise we already supply your new home and give you a quote based on the usage figures we have for the property. If you’d prefer, you can also contact our Support Team who can do this process for you.

 

 

Even if you’re planning on switching suppliers - we’ll need a temporary account created in order to cover the period before your switch. When we create your account we’ll check the date you moved in and the meter readings on this date (unless you’ve got a Smart meter!) and create you an account starting from this point. There’s a full run-down of this process on the great guide below.

 

 

Once you’re all set-up, the easiest way to keep an eye on your new account is by logging in to your online account or downloading our app (available for iOS and Android)

 

Good luck with the unpacking. :thumbsup:

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

 

114 replies

Mw2870
Newcomer
Mw2870Solved
Newcomer
November 6, 2017

Updated on 09/07/25 by Ben_OVO

 

Welcome to your new home and to OVO!


Once you’ve got the keys to the new property you’ll need to let us know you’ve moved in and set up an account with us here. You can also find a guide for this process on our website here.

 

Once you’ve put in your new address details the website will recognise we already supply your new home and give you a quote based on the usage figures we have for the property. If you’d prefer, you can also contact our Support Team who can do this process for you.

 

 

Even if you’re planning on switching suppliers - we’ll need a temporary account created in order to cover the period before your switch. When we create your account we’ll check the date you moved in and the meter readings on this date (unless you’ve got a Smart meter!) and create you an account starting from this point. There’s a full run-down of this process on the great guide below.

 

 

Once you’re all set-up, the easiest way to keep an eye on your new account is by logging in to your online account or downloading our app (available for iOS and Android)

 

Good luck with the unpacking. :thumbsup:

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

 

    T
    Newcomer
    Tolis
    Newcomer
    November 5, 2018
    Hello. The title pretty much explains my situation. I moved in a flat 2 months ago and recently found out my supplier is OVO. The problem is I have not yet received any bill or email and I cannot create an account or pay my bills. Is this normal?
    Beth_OVO
    Retired Moderator
    Beth_OVO
    Retired Moderator
    November 6, 2018
    Hey @Tolis I've moved your question over to this topic on moving home. As it sounds like you just need to set up an account in your name from the date you moved in. We’ll need these details even if you plan to switch away. You can also enter the meter readings from your move in date and pick a plan! The easiest way to do this is online in the link above 😳
    De-lighted to help
    T
    Newcomer
    Tolis
    Newcomer
    November 6, 2018
    thanks for your help @Beth_OVO, I have created an account with the plan suggested. The thing is that the suggested price of the plan seems very expensive, I doubt I will reach half of that price with my electricity consumption according to the fixed rates. So my question is, what will I pay each month? Will I start with the amount suggested by the plan and then stop since I will have balance in my account in a couple of months? Thanks
    Nancy_OVO
    Retired Moderator
    Nancy_OVO
    Retired Moderator
    November 7, 2018
    Hey @Tolis - check your unit rates and standing charges on the plan you've chosen for your prices per KWh. Your Direct Debit amount will be based on these rates multiplied by average usage at the property, but can be amended if your own usage works out as much less.

    Hope this helps!
    Your guiding light(bulb)
    C
    Newcomer
    CarloDellanno83
    Newcomer
    January 5, 2019
    Hello,
    I rent an house for the first time in UK, it was Ovoenergy electricity and gas.
    What i must to do? compile move in form?

    Thanks,
    Carlo
      NinjaGeek
      Rank 12
      NinjaGeek
      Rank 12
      January 8, 2019
      Hello,
      I rent an house for the first time in UK, it was Ovoenergy electricity and gas.
      What i must to do? compile move in form?

      Thanks,
      Carlo

      Hi Carlo,

      Have you tried this? https://www.ovoenergy.com/moving-home
      Renewable energy + EV enthusiast
        G
        Newcomer
        genupson
        Newcomer
        January 19, 2019
        I am taking over payments from a housemate who's moved out. I have advised that they are moving out online in my ovo account and provided my name and email address to be the new account holder.
        What are the next steps? I'd preferably just like to keep the same account and just change the name of the account holder?

        Will I need to set up a new account? and if I do need to set up a new account can I just transfer the plan across as I'm happy to stick to the same plan?

        Thank you!
        Gen
        Tim_OVO
        OVO Staff
        Tim_OVO
        OVO Forum Legend
        February 11, 2019
        Will I need to set up a new account? and if I do need to set up a new account can I just transfer the plan across as I'm happy to stick to the same plan?


        Yes we'll need to create a new account for you. @genupson - do this here

        Nice and easy and we'll have the account created in a few days!
        Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
        S
        Newcomer
        sarah138
        Newcomer
        February 28, 2019
        I have now tried ringing a number of times and been on hold for over 30 minutes each time. I can see that the account number is in my landlord's name and I need to switch over. I have a bill to the occupier with the Account No (9 digits) and ID (7 digits) but none of these will be accepted by the online system to switch the account to me.
        Show more replies
        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd