Hi everyone! I will be moving house soon and the agency estate has informed me that in the property OVO energy is the electric supplier. How can I find out what kind of tariff is already set in the house?

Thank you!

Hey there @iam.ilaria !

Thanks for asking this question! It’s actually a really good one.

When you move into a new house, what actually happens is that you start out on a Deemed Contract/Deemed Tariff with whichever supplier is currently active from the previous occupier, such as OVO in this case. The rates are not published, but they’re more expensive than a regular tariff.

What you’ll want to do however, is sign up with OVO as soon as possible after moving in and make sure to grab a meter reading on moving-in day. If you’re able to sign up with OVO on the day you move in, this makes things much easier. I recommend having a chat with the Support Team to get this sorted.

If you’re happy to stay with OVO, you can then go ahead and pick any tariff you fancy and get that all set up.

But if you’re planning to go with another supplier instead, you’ll want to sign up and go with the Simpler Energy tariff for now to get things going, and then start a switch to any supplier of your choice. As the Standard Variable tariff, this one won’t lock you in and would make switching easier if you choose to do so.

If you need any advice, feel free to give us a shout. Good luck with the house move!

We just moved in to the apartment on 31 August. We have three adult tenants. How can I make sure three of our names are on the first bill? I believe the property agency should have passed our info to OVO, but just want to ensure all three names are there on the bill since we all need it as address proof. OVO has not contacted us and it seems there is no way to call to OVO since we don’t have the account number yet. 

Welcome to the OVO Forum @Lam Wai Sim . Congrats on the new apartment too! I hope you like the place.

The easiest way to get your account set up with OVO will be to sign up via the Quote & Switch tool if memory serves. This will allow the account to be established in the name of one person so that you can get things up and running. If OVO already supplies your new apartment, then I think the account should be up and running within a day or two. You can only have the account in one persons name when initially setting things up. You can also call 0330 303 5063 if you get stuck and the Support Team can help you out. You don’t need the existing account number if you’re calling to sign up over the phone, but you’ll get the account number once you’ve activated your new account.

Please make sure to have a meter reading from your gas and electric meters handy as well, since these will serve as the Opening Readings.

Once that’s done, you can add a Secondary Contact to the account and there’s two levels. Tim wrote a guide on this last year, so I’ll link that below for you.

I know you can definitely have two named contacts on a single account, but I’m not sure about whether you can have three named contacts. I’ve never actually heard of anyone else doing this either. The best thing to do on that front would probably be to call the Support Team and see if they're happy to add all three of you to the account. I can’t promise anything, but it never hurts to ask.

I hope this helps, but feel free to stop by anytime. Enjoy the new place! :)

Thanks For your prompt and detail reply!

Welcome to your new home and to OVO, @Lam Wai Sim.

Our community volunteer, @Blastoise186 has already given some great advice in how to go about setting up your new account, just wanted to chip in and clarify a few things.

If we’re already supplying the energy there the best way to create an account online is on our Moving Home page here (our Quote and Switch tool is just for requesting a switch to OVO if we’re not already the supplier). Initially we’ll create an account in one person’s name, however you can add two additional financially liable contacts to the account as soon as you receive your Welcome email. Just give our Support Team a call when you’re all at home so you can all give your verbal consent to being named on the bills.

Hope this helps get things set-up. Once you’ve received the Welcome email we’d also highly recommend downloading the OVO app (available for Android or iOS) which really helps your manage your account - our community volunteers are always happy to help if you’re having any problems using this too! 

We moved here on 21st September but I haven't  been able to get onto the "moving in" page.  It is a technical problem on Ovo's part I think.

Hi @Gill P ,

I’m afraid you’ll need to phone OVO to set up your account for the time being. You can do this by calling 0330 303 5063 during the week - make sure to press the Hash (#) key when asked for an account number and choose the option for recently signing up to get through.

The trouble I haven't  got an account number.  I didn't  get that far!

You don’t need one to call up, as you’ll get one during the call or as soon as possible afterwards.

That’s why I said to press the Hash # key to skip that check. And the recently signed up option on the menu is valid for if you recently moved in too.

Thanks.  Will I be able to do this at the weekend? 

I’m afraid the office is closed at weekends. It’ll be open again from 8am Monday